We were 7 people staying in 3 rooms for 3 nights and it was very good until we paid and left. We still want to give a vera high grade beacause it is not fair to judge the whole stay/hotel on ONE staff member. When we arrived with two cars we stayed in the hotel parking. We were asked to pay 30 Euro immeditly for 2 cars and 3 nights. No problem, we paid and it is OK to pay 5 €/night and car. We got a small paper recipte but no access keys while we said we do not want to go out from the parking for the 3 nights stay. After 3 great nights were we besides the 3 rooms spend more than 250 € on drinks and wanted to drive out from the parking lot. This was not possible if we couldn't prove that we have paid for the parking. The lady made a big thing out of this and refused to let us out from the parking. She accused us for trying to cheat her of 30 € after spending 3 nights in 3 rooms and more than 250 € on drinks. It was a total disaster and made us feel like criminals. I have only two comments after this: 1. When you park you have to make sure to keep your receipt or to get your access keys (we did not get them and the hotel does not keep track on if you paid or not). 2. The lady was crazy or the management does not allow the staff to take decent decisions. Probably this guy does not try to cheat me for 30 € after spending all this money!!! After 15 minutes we luckuly found the recipets deep down in the bag and we could leave but with a really bad taste. Nevertheless we would like to give this hotel the highest grade because we were so happy before this incident and ONE person should not destroy that. All other staff were great and we really enjoyed the stay. Kind regards Lars Lagerkvist staying 21-24 July 2014.
- Official Description (provided by the hotel):
- With an innovative design, this modern hotel has a relaxing feel designed for a pleasant and enjoyable stay. Located 150 meters from the beach, these brightly decorated rooms are perfect to take in the Mediterranean climate and have all the facilities you could need in order to enjoy a pleasant stay. The hotel is ideally situated meaning you can enjoy excellent sea views and has also got both indoor and outdoor parking available for guests. The hotel is comfortable and relaxing with a design to meet your needs ... The hotel can also offer its excellent meetings and events facilities which provide you with a personalized service and, with the help of our dedicated staff who aim to cater to all your needs, we can provide you with the best possible venue for your meetings, events, and banquets. During the day, guests can relax and unwind in our spectacular lobby area. Of an evening, you are welcome to enjoy the nightly entertainment at the "Music Bar" whilst enjoying your favourite cocktail. Aqua Hotel Onabrava has a large buffet style restaurant. Here, you can enjoy a wide variety of Mediterranean cuisine and enjoy the various theme nights which include food from many parts of the world. As well as this, the restaurant has an open kitchen area where live cooking takes place on a regular basis. During the daytime, guests are free to relax in the outdoor pool which measures 400m2 with a jacuzzi area. The pool area is surrounded by gardens where you will also find "La Pergola", the poolside snack bar... Alternatively, guests are welcome to enjoy the outdoor shopping area which is situated directly in front of the hotel... The Aquafit SPA & FITNESS centre is the ideal place for relaxation where guests can enjoy various types of massages and treatments. Also, guests can relax in Aquafit's thermal circuit, bi-thermal showers, steam room, sauna, tropical shower, heated swimming pool and Jacuzzi. For those looking for a little more activity, guests are able to use the extensively equipped gym with a dedicated fitness area as well as take part in the various fitness classes available. A centre ideally equipped to keep your body and mind in perfect condition.In addition to this, guests can enjoy a variety of outdoor entertainment led by our dedicated entertainment team which also includes the Miniclub where your children are guaranteed to be kept amused and entertained at all time ... Don't hesitate any longer, make your dream holiday a reality ... ... more less
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- Also Known As:
- Aqua Hotel Santa Susana
- Hotel Aqua Onabrava
- Aqua Hotel Onabrava & Spa Spain/Santa Susanna