We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful... how can this hotel be no 1??”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
ALEGRIA Mar Mediterrania
Ranked #2 of 21 Hotels in Santa Susanna
Certificate of Excellence
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Awful... how can this hotel be no 1??”
Reviewed 28 July 2014

location was dreadful. loud pumping music. looked like blackpool in the sun... utter tack. Food was the worst I've ever eaten anywhere. have no idea why some reviews said it was good? food that was supposed to be hot was cold. cold food was disgusting too. blood running out of my chicken and a raw egg omelette ( and i like my eggs runny!!) if i ate here i was certain to contract something nasty. cramped hotel. VERY rude staff.

positives: clean room, great shower, bed was comfy (though you can't sleep for the thumping club music that comes from the campsite next door and lasts through the night. no one cared when we mentioned it)

WILL NOT COME BACK. do not waste your time and money coming here!

Room Tip: bring ear plugs and don't eat here.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
7 Thank alexander d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,075 reviews from our community

Traveller rating
    656
    283
    95
    28
    13
See reviews for
114
668
33
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reading, UK
Level Contributor
56 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 July 2014

Very clean with modern boutique’y ambiance with glimpses of art deco. 4star sup rating. Adults only. Located in the so-called “front-line” right on the beach, separated from the second-line hotels by a single track railway and road. The main footbridge across the track and road is located just by the hotel so there are lots of people always to’ing and fro’ing there. Resort bigger than I thought, must have been about 2km from end to end, hotels, bars, restaurants, souvenir shops, small supermarkets and market trader stalls every 50ft in the main area opposite the hotel. Tuesday’s large street market, mosty clothes and bags, no hassle to buy. Large Carrefour and Lidl almost next to each other up on the main road, you’ll see them on your way in.

Room on the 5th floor was of a good size as was the balcony with 180 degree views from the beach on one side to the mountains on the other. We were facing south-west overlooking the huge campsite but high enough to only see the pine tree tops in amongst the tents and caravans. Balconies were semi-circular so you could see into neighbours balcony, and one could also easily climb over.

Walls and ceilings are paper thin so don’t expect a lie in. Woken before 7am each day by the noise of water in the pipes from the shower’s and WC’s, people talking, TV’s, and doors banging. Nightimes were very quiet past 10.30pm in the hotel and about 12.30pm in the nearby strip.

Room just like the photo’s. Adequate drawers/shelves but only about 10 hangars (no trouser hangars)which wasn’t enough for us. Bathroom of adequate size with lovely rain shower, no bath or bidet. They supply toiletries which were changed daily, including toothbrush and cotton buds. Towels also changed daily. Pool/beach towels supplied at reception, EUR 10 deposit each. Shaving mirror and very good hairdryer so we didn’t use ours. No kettle for in-room Tea & Coffee….. probably as most guests are all-inclusive. Good a/c. TV only had BBC World News. Small fridge but no ice compartment. A couple of small bottles of water were provided FOC. Safe is EUR4 a day or EUR20 a week with EUR10 deposit for the key. Plenty of room for ipad/ video camera.

Nothing untoward to say about the meals, all adequate for a week’s stay. Decent selection of wines and beers, nice big measures, but no Sambuca if that’s your tipple. Breakfast was open until 10.30am, eve meal closed a bit early for us at 21.30pm.

All Staff we came into contact with were excellent in all respects and only the cleaner struggled with English.

Pool area was adequate, most days virtually all of the loungers were taken…. a problem if the hotel was full. Every day the loungers around the pool were reserved early. It’s late morning by the time the sun came around the west side of the hotel where the unreserved loungers were. Pool itself was deep enough but just a little on the small length side. Pool is lit up red at night…. very strange colouring as if someone’s bled in it ! Beds on beach were reduced by 50% for hotel guests at EUR3 and the same for an umbrella.

Located directly on the massive beach – grit not sand – which meant walking was very heavy going. If you could cope with the grit then you could walk for miles in either direction, or use the promenade which is set back from the beach. Some days quite wavy otherwise fairly calm sea but large slope into the water which sloped very steeply under the water so you were neck high within ten feet. Lilo’s were very popular, and cheap in the shops EUR8. Beach vendors but no hassle if just say no.

10 min walk left to the train station, EUR9.80 return for the slow but scenic train to Barcelona on Renfe Rail R1. Ticket machine by the platform or over the road in the Renfe ticket office. You need to stamp your ticket at the machine on the platform prior to boarding. It goes to Sants station but easier to get off at Playa de Cantalonia for the metro interchange. Note timed entry for the cathedral and Park Guell.

Minimal evening entertainment (piano player, DJ) but they weren’t well supported by guests anyway, most selecting to go elsewhere. There were some good entertainment spots with live bands and singers along the strip. On occasions it was so quiet around the hotel that we welcomed the sounds coming from the campsite.

As well as the mainline railway there is a choice of 3 Butlins-style tourist trains which take you on small tours for about EUR4, also a ferry which stops as places like Blanes and Lloret up the coast.

Other bits:
BA flight from Gatwick, delayed both ways.

Transfers were with FROM2 travel. Positive side was that we were dropped off and collected from the hotel door rather than walk from the main bus stop the other side of the railway track opposite the Alpha Hotel. Negatives was – on arrival we had to wait over half an hour for a bus containing all those who had landed at Terminal 2 (i.e. EasyJet, Monarch, Ryan Air), at least on the return leg the bus stopped at Terminal 1 first. Including stops, the bus took about 1.5 hours. Collected 4.5 hours before take-off. Not much to do at the airport.

Took a catamaran trip out of Lloret, “Sensation”. Booked at the kiosk on the Lloret beachfront. EUR42 for 4 hours including beer, sangria, sausage/beef burger/rice lunch. Goes at 10.30am and 3pm I think. The morning session they will collect you from the hotel. Bit disorganised at the beach (it leaves from the beach in front of the kiosk) but once underway it was great. Went up the coast towards Tossa stopping after an hour for swimming and lunch in a small popular bay. Snorkels were available but not much variety of sealife to spot. Much more of a party atmosphere on the trip back. The music was loader…. all over too soon.

Trip to Lloret involved train to Blanes (EUR5) then coach to LLoret bus station (EUR3.7).

Would I return – probably not as there are many good hotels in the world, but recommend, yes, very.

Room Tip: All have sea view, those facing north east get a hotel in the way, those facing south west get a noi...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
10 Thank ChrisBReading_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2014

We came to the hotel, and got two rooms. First of all, one of the room smelled like a swimming pool, because of the chlorine that came from the bathroom. This was the room number 212, and you DON'T want to get that room. It was just outside that they had their bar, and you can't even dream about how loud the music was. You couldn't get any sleep at all.

We complained about getting no sleep, and we got another room the next day at the other side. But next to the hotel there was a very big camping area for young people. Every single night, one person had to scream into a microphone, so everyone in the city could hear him. And the music was so loud. It lasted for hours, and it was EVERY SINGLE NIGHT.

The service was okay, BUT the food was horrible. They had some plain pasta, that they just had cooked, and even that tasted like NOTHING. Don't they know the Word seasoning? None of the food was worth eating, I wouldn't even give it to my dog. So terrible, and I can't understand why people say it's great food.

All in all, it wasn't good. I am so surprised that everyone leave good comments. We agreed that we should have stayed in Barcelona all of the days, we were on vacation, because this wasn't worth the Money at all.

You shouldn't book a stay at this hotel, or at any hotel in Santa Susanna if you want a relaxing vacation, as we did. 'Cause you won't get any.

Room Tip: None of the rooms were good enough. If you stay Down at the first floor, you won't get any priva...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Olivia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel B, Gerente at ALEGRIA Mar Mediterrania, responded to this review, 28 July 2014
Dear vacationsismyfave,
We have received your comment. Thank you for taking the time on sharing them with us.
We want to appologize for the inconvenience the noise in the camping may have caused you. We are going to have a talk to the manager from the camping and see if there is something we can do.
I will also have a talk to the cheff and see if there is something wrong with the menu, because we have a very wide variety of over 30 dishes on each service suitable for everybody. What may be true, is that we do not like to spice everything to much, specially salt. But we will have a look at it.

Regarding Santa Susanna, it is true it is a holiday resort with everything this involves. But maybe you were looking for something different.

Once again, thank you for comments.

Kind regards,

Gabriel B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 25 July 2014

I couldn'd wait to get to this hotel after reading the excellent reviews. Yes there were one or 2from people who had gripes but generally they were pretty good so I was keen to see what all the fuss was about.

The manager should take a bow for having such a good crew around him they are great.

The people who have make comments about the food being a bit same do have a point. There is a core of dishes there most days and this is to cater for The wide range of nationalities. Added to that there are different meats and fishes freshly cooked to order. The wine with the food is exceptional for an all inclusive resort. Usually they are ordinary or plain poor but not here.

Sunbeds reserving are a problem whilst this is down guests being rude the hotel could do more to police this. The pool bar staff are so helpful and we never had to queue and we used the beach bar a fair bit and you have to pay a small extra for this its nice to sit and watch the world go by as the sun goes down.

Overall i can't recommend this place enough, even the resort is nice and relaxed without being rowdy.






I agree with previous reviewe

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Service
Helpful?
8 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel B, Gerente at ALEGRIA Mar Mediterrania, responded to this review, 26 July 2014
Dear Andrew B,

Thank you for taking the time in sharing your comments with us and the tripadvisor community. It is a great pleasure for us to know you had such a good time and enjoyed your stay with us.
We are trying to solve the issue with sunbeds on the terrace. We have set signs advising guests not to reserve the sunbeds, but of course this depends of each guest. We will keep on working on this to provide the best service.

I also want to thank you for the good mention on all our staff. I will pass the comments on to them.

Once again, thank you for your time and we hope to have the chance to see you back in the future.

Kind regards.

Gabriel B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 July 2014 via mobile

We had a good stay at the Fergus hotel, but just a few things let it down for us.
The air conditioning didn't work correctly for the first 4 nights which made sleeping difficult, & we had to keep getting up & switching it on, which lasted for about 20 mins before it went back off again! But it was fixed, so that the last 3 nights were lovely & comfortable. The TV didn't work at all, after two requests it was fixed but only two channels worked & none of the BBC channels listed.
It is a noisy resort & if you're staying on the north side of the hotel above the bar, you'll need to try & tune your ears to either the music from the bar below, or the music from the hotel on the other side of the road & railway line! Luckily the double glazing is good!
The breakfast is good, lots of choice. We didn't eat in the hotel otherwise as we were b&b only, but there were a few good restaurants locally.
We only went to the pool once, as in other reviews, you cannot get a lounger around the pool as others reserve them with towels & the hotel does nothing to stop this!
The beach & beach bar are fab, & the staff in the hotel are mostly extremely helpful. The rooms are clean and really nicely decorated, & the balcony was a good size with a great sofa. The beds are comfortable, & the shower was great.
Visit Barcelona 75 mins, & Girona 35 mins on the train. Beautiful cities & great tapas!

Stayed July 2014, travelled as a couple
Helpful?
6 Thank henryd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel B, Gerente at ALEGRIA Mar Mediterrania, responded to this review, 26 July 2014
Dear Henryd1,
Thank you for your kind comments and for shring them with all of us and the tripadvisor community. It is thanks to them that we know how well we are doing.
We did have a problem with the air conditioning wich has already been solved. I am deeply sorry for the inconvenience this may have caused you.
Thank you to for the kind comments on our staff. I will pass them on to all of them.

Hoping to see you back in a future.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adlington, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 July 2014 via mobile

Having read the reviews before we arrived on the 19 July we were a bit dubious to say the least but our experience so far has been very good friendly staff clean surroundings good food plenty of choice always different types of fish / meat yes the bar service can be a bit slow but if you catch the waiters eye it's no problem . The hotel itself is quiet but you get "free" entertainment from the massive hotel across the rail track luckily we are in a beachfront room. Contrary to what the brochures say Santa Susanna is NOT a quiet resort ,finally if you do pay the resort a visit ( the beach is great ) I wouldn't recommend booking with jet 2 as once you get to the airport and directed to a bus stop that's the last you'll see of any jet 2 reps until you get back to the airport !!!!!

Stayed July 2014
Helpful?
4 Thank djabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel B, Gerente at ALEGRIA Mar Mediterrania, responded to this review, 26 July 2014
Dear djabroad,
First of all i want to thank you for taking some of your time during your holiday to share your comments with all of us.
It is true that we want to keep the hotel in a quiet athmosphere where you can simply relax and chill, away of all the noise. But Santa Susanna is a holiday and family resort, therefor there are plenty of activities around the beach area, promenade and the different hotels.
We hope you have a good time and enjoy your stay. If there is anything we can do, please let us know.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 July 2014

Room: Adequately sized room with great balcony with view of sea. Good shower. Good maid service. Good air conditioning able to keep room comfortable with minimal noise (although broke down for one night).

Given there was a fridge in the room and we were all inclusive, it would have been nice to have water each day (other than first day where it wad provided). Walls are paper thin and balcony doors also offered no protection from the fairly substantial noise. Luckily it seemed to quieten down by around 12:30.

Meals: All were perfectly fine (if you like meat), although desserts were quite poor. It was pretty similar each day, but if you cycled through the differeny options just about felt veried anough. Service was pretty good with plates cleared away quickly. A number of the glasses and pieces of crockery were chipped though giving a bad impression. Staff nice and friendly. Snack bar nice.

All inclusive drinks were branded and so of good quality and bar staff friendly and helpful. 11am was a bit late for service to start though and 23:30 finish a bit early...another 60 minutes either end of the day would have made a big difference.

Pool area: Adequate. Much of the area gets no sun until the afternoon, so there is a rush to grab the loungers by the pool before 8am. Could fairly easily fit more loungers and parasols in without making it too cramped as they tend to get moved to the pool area anyway.

Entertainment: As good as non-existent and pretty poor when it was there. Bar was basically a pool bar so not all that nice to sit in in the evening. Area ouside snack bar/restaurant would have made quite a nice bar/lounge area and was actually unused nearly all the time in its current configuration. Free Wi-Fi was okay for browsing and posting to Facebook etc. with decent coverage in all areas. TV lacked English language channels compared to other languages including all the advertised BBC channels missing (except World News), but a decent TV able to play most video/music formats (including mkv, mp4, avi) from a USB stick.

Location: On beach, so nice for that. Camp site on one side and hotel on other so actually quite noisy. Train line close by also, but not too bad as maybe 6 trains an hour pass through until midnight or so, but each one is through in 30 seconds and not too noisy. Drainage grate in road makes more noise each time a vehicle dtives over it (on non-campsite side anyway).

10 minute stroll to train station, so good access to other resorts and to Barcelona for good value.

Overall: Pretty nice holiday. Did not really feel 4 star to us, but not bad. Wouldn't be horrified at the prospect of a return visit, but have stayed in overall better places.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel B, Gerente at ALEGRIA Mar Mediterrania, responded to this review, 26 July 2014
Dear Scott C,

First of all, thank you for taking the time and share your comments and opinion with all of us and the tripadvisor comunity. We take your comments very seriously and it is thanks to them that we can improve our service evey day.
As you have metioned in one of your comments, the all inclusive goes from 11am to 11.30pm and applies only inside the hotel, both bar and restaurant and in the beach bar you have a 50% discount. And of course, we only use premium brands in our products.

We will take in consideration the different ideas you tell us.

Once again, thank you. Hoping to see you back in a future.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Santa Susanna hotels
0.4 mi away
Aqua Hotel Onabrava & Spa
Aqua Hotel Onabrava & Spa
#3 of 21 in Santa Susanna
1,444 reviews
0.1 mi away
Aqua Hotel Aquamarina & Spa
Aqua Hotel Aquamarina & Spa
#4 of 21 in Santa Susanna
1,130 reviews
0.1 mi away
Hotel Indalo Park
Hotel Indalo Park
#1 of 21 in Santa Susanna
356 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Tahiti Playa Hotel
Tahiti Playa Hotel
#10 of 21 in Santa Susanna
785 reviews
0.1 mi away
Hotel Don Angel
Hotel Don Angel
#9 of 21 in Santa Susanna
349 reviews
0.1 mi away
Hotel Florida Park
Hotel Florida Park
#7 of 21 in Santa Susanna
493 reviews
Show Prices
Show Prices
Show Prices

Been to ALEGRIA Mar Mediterrania? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about ALEGRIA Mar Mediterrania

Property: ALEGRIA Mar Mediterrania
Address: Passeig Maritim, s/n, 08398 Santa Susanna, Spain (Formerly FERGUS Style Mar Mediterrania)
Region: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santa Susanna
#1 Luxury Hotel in Santa Susanna
#1 Romantic Hotel in Santa Susanna
#2 On the Beach Hotel in Santa Susanna
#3 Family Hotel in Santa Susanna
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — ALEGRIA Mar Mediterrania 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
The FERGUS Style Mar Mediterrania Hotel invites you to discover a beach hotel in Santa Susanna for adults and couples: an oasis of relax and calmness at the foot of Barcelona coast, with a privileged atmosphere. Located at the beachfront of Santa Susanna, in one of the best areas of Brava coast and Maresme coast, the FERGUS Style Mar Mediterrania Hotel stands out for its high quality standards, its modern and minimalist decoration and its exceptional services designed for you to enjoy every moment: buffet restaurant, thematic dinners, Jacuzzi, Chill Out area, cocktail lounge, Junior Suites, all inclusive... Diving in the swimming pool in front of the sea, lying under the sun in large terraces or enjoying a luxury and wellness afternoon in the exclusive spa and fitness room... The FERGUS Style Mar Mediterrania is full of proposals especially designed to the liking of our most demanding guests. An authentic luxury in the heart of Barcelona coast. Discover a fabulous hotel in Santa Susanna in the FERGUS Style Mar Mediterrania Hotel ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Hotels.com, Booking.com, Ebookers, LoveHolidays, Traveltool, S.L.U., Priceline, Travel Republic (UK), TravelUp and Cancelon so you can book your ALEGRIA Mar Mediterrania reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
ALEGRIA Mar Mediterrania Spain/Santa Susanna

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing