Basil Fawlty is the perfect host compared to this place.
Let's get this straight from the start; all of the staff deserves a medal!
We were booked in for Valentines / Wedding Anniversary weekend. On arrival (11:30) there was a woman in the bar, clearly intoxicated she was loud and swearing like a trooper. At one point the CD playing the music in the bar was skipping "Jason, Jason stop that CD from jumping, you know I'm Dyslexic..." she shouted. We assumed she was either a local or a resident, our room was ready and we were shown up to our room by a nice but clearly embarrassed receptionist.
Our impressions of the hotel was it was tired dated and a bit dark, the shower was impractical (temperature kept changing and the shower head falling down) and the room cold, however we asked for a heater and got one.
That night we went down for our Valentines evening meal, the same lady was seated at a table with one can only assume her partner, I was a bit worried, and looking around the dining room not even so much as candle or any attempt to acknowledge the fact it was Valentines. While waiting for our meal the very drunk lady staggered over and tried to communicate to us that the lighting was too dark and should be brighter, she turned a lamp on almost falling into my wife's lap and in the process knocking a picture off the wall. So while we were eating our meal, which was really good, we were "entertained" by our fellow diner dropping things on the floor, shouting at her partner and generally becoming annoying. After a short while she grew tired of waiting for her meal, so she went downstairs to the kitchen and promptly began a barrage of foul mouthed abuse after a few minutes of very industrial language she left the building, the very embarrassed waiter / manager came in to apologise for her behaviour and that unfortunately this is not unusual as she is the owner! Well I didn't see that coming, however she was gone from the building and we finished our lovely meal in peace. Towards the end we thought about going into the bar for a post meal drink, however the owner had returned and proceeded to sit in the bar, so we decided against a drink.
At 02:30 I was woken up by loud music from the bar, unable to get back to sleep I decided to go down and ask them to turn it off (somehow I knew who had put it on)! I went down to find the owner very intoxicated, smoking and attempting to use the phone, the conversation went along the lines of:
Me "excuse me"
Owner (shouting with a few swear words) "What"
Me "I'm in room 8 the music has woken me up and is disturbing me, would you mind switching it off?"
Owner "What, oh right then ok" (turns it down a bit, swearing under her breath) "is that better?"
Me: "No, off is good"
Owner "right ok, (turns it off) well I am trying to phone someone".....
By now I am already walking away, and decided we were leaving right after breakfast. Next morning we went down for breakfast, owner is in the bar and wide awake, looking better than I am feeling.......... We had our breakfast and told the waiter we were leaving and told him why, he was very embarrassed (but was not surprised) I pointed out that this lady had effectively ruined our wedding anniversary weekend as compensation we did not expect to pay for our previous nights meal, the waiter agreed and we left the hotel.
We decided to stay positive and we walked straight to the Thornhill Hotel (see my review for our night there) to continue our weekend. Later that day I got a phone call from the manager who apologised profusely and informed us that the staff were walking out as we spoke as they had enough of the abuse and had not been paid for weeks! During the stay at Thornhill the owner told us another couple from the Bay had checked in as the Bay Hotel was now closed.
If it re-opened after a refurbishment and a new owner and the same staff, it wouldn't be a half bad place.
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- Also Known As:
- Bay Hotel Teignmouth, Devon