Unlike a great number of others who seemed to have had bargain rooms, we paid eighty nine pounds to stay here for one night! Breakfast was seventeen pounds extra for both of us. We were given a room in the mansion house which sounds grand but in fact it is not. Every step over the floor creaked loudly! The room we were allocated was above the ladies toilet so having unpacked and boiled the kettle we realised that the loud intermittent noise from under our floor was in fact the hand drier from below and considering there was a wedding going on it was likely to continue well into the early hours. We asked to be moved so we re packed and the next room we were allocated was in the new part of the building. Both rooms had four foot six beds in them (something we didn't think existed in a hotel now!) and lighting that is so poor it is impossible to read a newspaper! The mastic around the bath had mould ingrained into it. The rooms and general areas have an impression of needing a good spring clean! After travelling four hours to get there we decided that we would eat in the hotel so at seven thirty we went down to dinner. Having checked out the menu and food in the dining room It became obvious that this place was not going to provide the sort of meal that would be expected in a hotel of this caliber and as the main meals were at least ten pounds plus we decided to opt for the hot buffet which was fifteen pounds for three courses. The waitress then told us that we couldn't eat from the buffet until they knew all the conference guests had been fed and if we liked to come back at eight they would tell us if enough food was left over to enable us to choose that option. We sat in the bar to wait for a while and then decided as we were hungry, rather than wait we would order from the bar menu. My husband went to the bar to order and, as it was unmanned a passing employee went to find someone. We waited for another ten minutes before anyone appeared at the bar to take an order (in fact another couple we're already waiting before us!) 'My husband ordered chicken pie with chips and mushy peas and I ordered fish fingers in a bap with a side of rocket salad. After ten minutes they came back to tell us that they had run out of mushy peas, so my husband agreed to have vegetables. When the meal arrived not only did it look like a school dinner (and this was ten pounds fifty!) but it had mash and not chips! They apologised and said they would bring chips on the side and so they did. My side of rocket salad turned out to be a tiny bowl with some stripped leaves, it would have fit into a tea cup, for three pounds fifty! The bap was clearly microwaved and became drier as the minutes went on. All in all we have been very disappointed. Clearly no one checks the reviews for this hotel as they mostly have the same comments. This hotel should only charge Travelodge prices and no more! We would not stay in a De Vere hotel again! Come on Tesco, you can do better than this!
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- Also Known As:
- Theobalds Park Hertfordshire
- Hotel Theobalds Park
- De Vere Theobalds Estate Cheshunt, Hertfordshire