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Feversham Arms Hotel & Verbena Spa
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Reviews (1,482)
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1,458 - 1,463 of 1,482 reviews
Reviewed 2 August 2007

We stayed here in July 07 in poolside suite 22 which has two floors. The bedroom is lovely, with a really comfrotable bed and pillows, good wardrobes and a really modern B+O TV / radio / DVD player. Bathroom is nice with a large walk-in shower (is there any other type?) and a nice deep bath.

The lounge area is very pleasant, and opens out onto a poolside terrace with table and chairs for the suite. Another TV in here as well! Upstairs has a desk and chair, another TV and a WC. We didn't really use this but it would be good if you had to do a bit of work while you were there.

Breakfast is brilliant - order it the night before and it's delivered on time to youe suite at no extra charge. Food generally was excellent, a little tight on portions maybe but very well prepared. Wine list has lots of choice, all quite reasonably priced for a hotel of this standard.

All the staff that we met were really friendly and helpfull, not stuffy at all. In fact, the owner served us drinks on the Saturday.......

Reception was a bit frosty, on arrival at 1pm we had to come back at 3pm and it seemed a bit of an inconveniece to deal with our check-in before then.

All in all, a very good place to stay and we had a great time - would definitely come again. Close to the moors and all the fantastic scenery the area has to offer.

The pool is heated, and a bit of a sun trap, with nice mood lighting in the evening.

Any gripes? Not really apart from the small skylight above the bed doesn't have a blackout so we woke up at 4am - if that's all there is to complain about I think they're doing very well.

Sure, it's expensive, but we thought it was good value for money and a really good place to go for a treat.

  • Stayed: July 2007, travelled as a couple
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2  Thank hotelscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2007

Well here we are on the way home from our marathon tour of Scotland.
We started off in Southampton and travelled north - right up the West Coast of Scotland, over to Orkney down the East coast calling at Aberdeen and home via;
Our sixth and final hotel - The Feversham Arms in Yorkshire.

It was the only hotel on our tour that I had never heard of till I found it on the internet and booked it. I chose to stay here mainly because it was a convenient distance to travel after leaving Aberdeen on the way home to Southampton.

When we arrived in Helmsley we had endured some very heavy rains when driving through Yorkshire. Driving into the town square we could not find the hotel and had to phone for directions, driving round the corner there it was … a building site!

We parked on what I hope is a temporary car park and found our way to reception.
We were warmly welcomed and the receptionist showed us to our room. She was most keen to show us how the spangly new Bang & Olofsun televisions worked, personally I never did understand it all. The room was quite nice, certainly unusual.
It is on street level and the pavement ran right outside the windows which had very cheap ill fitting secondary double glazing. Bearing in mind that this was July the windows would not open and the radiators were so hot that you could not touch them….why oh why do they run this level of heating in July? We spent ten minutes going round turning the radiators off. Even so the room remained very hot for the duration of our stay.
The bathroom… well as you must know this is a hotel that has been extensively modernised but in some areas they have failed so miserably that it is quite surprising. The standard bathroom was very poor compared with the bedroom. Utilitarian is the word that springs to mind. It was quite a large room with a simple sink and bath with an ordinary electric shower over. It did the job that was it.
The restaurant was interesting, again well overheated – no windows open – we find it really uncomfortable sitting in overheated restaurants in mid summer with no ventilation. Especially when you have to wait over 30 minutes to be served and the same between each course. We went into the nearly empty restaurant at 8 o’clock and escaped to the lounge for coffee at nearly 11 o’clock.
The food was good quality & quite well presented but the dining experience was ruined by the shocking slow service and the hugely expensive wine list.
My summary is that this is a hotel with aspirations to go places. They are obviously throwing quite a bit of cash at trying to make it special. But they have not even vaguely grasped the notion that hugely expensive TV sets, swimming pools and tennis courts do not make up for good service, genuine quality & elegance. Or that you cannot just paper over the cracks with fancy artwork at the expense of comfort and the feelgood factor that comes with genuine class.

  • Stayed: July 2007, travelled as a couple
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8  Thank Vintagemalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2007

A lovely hotel and beautifully decorated rooms with high quality fixtures & fittings. The staff were generally warm & helpful (apart from the head waiter who was very stuffy) & the service was pretty good.
We stayed in Room 24, a pool side suite with wood burning stove, huge bed & bath & fab walk-in shower. Overall very comfy - although there was something hanging off the wall in the bathroom, bird poo on one of the walls from the skylight (!), and the sofa & chair in the living area were really uncomfortable.
My only gripe was with the food which promised so much on the menu but actually delivered very little. It was as if the menu was beyond the chef's abilities which is a shame, especially as we'd booked the hotel based on its food credentials. It was also very expensive (£10ish per starter £20+ per main) and very disappointing. My starter of foie gras was burnt & when i mentioned this to the waitress she said & did nothing. The mains were also over-cooked, poorly executed & did not match their description. A 'spring risotto' actually arrived as some crushed potato with spring cabbage. I overheard some other diners saying that the food was better when the old chef was there so maybe that's the problem.
I wrote a very polite email to the owner on our return (he wasnt there on the night) explaining that while we'd enjoyed our stay & couldn't fault the hotel, the meal had been very disappointing & I detailed why. In keeping with another Trip Advisor entry, the owner replied basically telling me I was wrong, that he had not experienced the same problems in his weekly tastings & that no-one else had complained! He did offer a meal on the house "but drinks will have to be at your own expense". No humility, no apology. I work in food & menu development so I like to think I know a bit about what I'm talking about! At these kind of prices I really think complaints should be taken on the nose & dealt with accordingly.
We're both avid food lovers & the experience with the food & the stuffy response really marred our stay. We wished we'd stayed at the Star Inn in Harome instead which is in a similar price bracket, has fabulous individual rooms in a period setting, fantastic food & a really warm welcome. Maybe for our anniversary next year!

Stayed: May 2007
7  Thank RandK73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2007

  • Stayed: May 2007, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2007

  • Stayed: January 2007, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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