We had a very enjoyable New Year's break here. Seven course dinner on NYE, then an additional night with dinner on NYD. The hotel is very charming with well turned out public areas and nice big rooms (although the bathrooms are probably due a refit). The NYE event was very enjoyable with great food and good atmosphere. The band were pretty poor but that didn't spoil the event.
There are lots and lots of staff and all of them were friendly and helpful, particularly in the restaurant. There was a slight problem with this however, in that there didn't seem to be an identifiable Maitre D' (there were several likely candidates but they seemed to come and go and cover all sorts of different areas). This meant the service wasn't consistent, which let them down slightly. Several times our party had special requests/extras, etc. Some senior-looking person would say they would 'personally see to it'. Then another waiter would bring our order, with no apparent knowledge of the special requests or extras. Also, while they are all keen, courteous and helpful, not all the waiters seemed that experienced, so a Maitre D' who was clearly in charge would help get the waiters all working to the same standard.
The food was very good- they clearly have a good Chef and strong kitchen team.
All told, we had a very enjoyable break here and I would certainly stay at the Black Swan again.
- Official Description (provided by the hotel):
- Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more less
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- Also Known As:
- Black Swan Helmsley
- Black Swan Hotel
- The Black Swan Hotel Helmsley, Yorkshire