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The Black Swan Hotel
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Reviews (1,786)
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Reviewed 10 February 2013

A fantastic stay. We booked for two nights for our friends forthcoming wedding. Jane Potter organized the weekend -We opted for Dinner Bed and Breakfast - but included Champagne Afternoon Tea, and the Gourmet Dinner on Saturday night. The staff were very professional and friendly, nothing being too much trouble. The bedrooms were good, although my only complaint would be that they could have upgraded the bride to be. The food was superb, both menu's were really well presented. The Gourmet 6 course tasting menu's was really well put together, we also opted for the drinks package with this menu - again a very good choice. We were served in a private dining room with dedicated staff. Our activities had been arranged through the hotel. We went to the Yorkshire 4 x 4 centre and spent our time quad biking and 4 x 4 driving what fun. On Sunday we visited the Verbena Spa across the road at The Feversham Arms, a well earned chill out. All in all I would strongly recommend the Black Swan. Keep up the good work, Yorkshire hospitality at it's best!

Room Tip: If you have difficulty walking I would suggest rooms at the front of the hotel
  • Stayed: February 2013, travelled with friends
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2  Thank Piwicarroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2013

Me and my partner visited one weekend on a whim after a less than enjoyable trip to nearby Knaresborough. Helmsley is a beautiful little village without any of the Royston Vasey vibes some others exude. After a restorative cup of coffee at a nearby coffee shop we went looking for a place to stay. Right in the market center is The black Swan, it's small old world facade masking a larger interior. As you step in the place is very warm and welcoming and great to come in from the cold to.
We checked in with minimum fuss and soon made off to our room. Very clean with nice furniture and finish with good well thought out aesthetics and use of the cosy space available. We had a relaxing bath while listening to music from the television and soon went down to the bar to enjoy some classic cocktails and lovely live music. The barman Thomasz was really on form and we had a lot of fun. We had so much of a good time we were too late for dinner :/ but the restaurant staff were very apologetic and so we opted for room service which was just the ticket. We then chose a cigar from the bar, opting for a late night stroll through the peaceful streets before bed.
In the morning we went down for a full English which had a great black pudding (if that is your thing) and pretty much all that you would want, the staff were extremely professional and polite as were the staff on reception (and pretty much all staff there come to think of it).

Pros:
Clean bedroom and bathroom.
Comfortable bed.
Staff very pleasant and willing to help.
Excellent food and drink.
Idyllic setting.
Traditional charm and ambiance.

Cons:
Windows are not double glazed.
No on-site spa or swimming pool.

A big thanks to all at The Black Swan for a lovely weekend from M Fisher.

  • Stayed: February 2013, travelled as a couple
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3  Thank MichaelF981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2013

As with all reviews, i take into account what, where and the decisions i made to the hotel. What room choice i made, the time of year and my expectations.

The Black San came highly recommended, and a previous stay in this area, at The Pheasant in Harome, kept the expectation high.

So what was good?

The location is excellent for the market town and the numerous walks you can do (despite snow and rain). It's a great hotel in a great location. the bar was friendly - locals with dogs, warming by the fire, a wedding in another room. The food was great too, although with one of the menu choices, i was left with 90% side elements, to 10% main item.
Also, our room was well appointed and spotlessly clean.

So why no 5 stars?
It just lacked something in the final hurdle. Our room was at the end of a long (long) featureless corridor (ok, it is narrow) and the exterior of the doors lacked attention. It felt very much like any chain hotel.
Inside the room it was spacious and well laid out, but lacked personality and some furniture was looking tired.
In the bathroom, the toilet roll holder was coming away from the wall. Not broken, but not perfect.
The main thing for mw though was it all felt quite impersonal. Staff were friendly, but i not particularly genuine (ok, some exceptions here). The bar service was functional, as was reception. The restaurant was more engaging though.
Finally, and this is my fault for not reading all detail on the website. Pets are welcome. Ok, there was absolutely no evidence of this in out room (no smell, no hairs) - but the room next door had a VERY vocal dog, obviously left alone. So, 10:30 to 10:50 - lots of continual barking.

All in all, it was good, but I went for a special occasion, and it lacked that special edge.
Great hotel - yes. A Boutique hotel...? Unsure is my opinion.

Room Tip: The old rooms may be smaller, but may offer more personality. If i was staying again, i would try these.
  • Stayed: January 2013, travelled as a couple
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2  Thank Mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

We stayed at the Black Swan for only one evening, but it was a good one. When we checked in we had been upgraded as our booking was for a room that was being re-decorated. We had been put into a feature room and it was lovely. It is a charming, very comfortable, quaint old hotel. The staff were friendly and our meals were very good, the venison melted in the mouth. We would return again.

Stayed: January 2013, travelled as a couple
1  Thank Elaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

I've been to The Black Swan for a drink before, and finally managed to stay over for a night just before Christmas and - wow! The hotel is beautify and picturesque, the staff were so friendly and helpful, and the restaurant was first-class. There was a slight mix-up with our rooms which was unfortunate however the staff more than made up for it with how helpful they were. 10/10 for this hotel and 11/10 for the restaurant! Can't wait to return!

  • Stayed: December 2012, travelled as a couple
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Thank Louise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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