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“No mucky duck” 4 of 5 bubbles
Review of The Black Swan Hotel

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The Black Swan Hotel
Ranked #2 of 4 Hotels in Helmsley
Certificate of Excellence
Barnsley, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“No mucky duck”
4 of 5 bubbles Reviewed 18 August 2014

After staying at the Black Swan for a friends wedding , we promised to return due to the lovely area , great hotel, upbeat staff and fantastic food ....so we did 5 times in the last 18 months and although there has been some recent changes with staff the service has still been top notch from the packed lunches for your walks to making sure your dogs got enough water !
The only downside is that the bathrooms could do with make over , but hey, your only in it for no more than an hour.
From light bites menus to the full 6 starter menu you will not find fault , is it any wonder that the times we have been the hotel has always been very busy ...A place that you must at least try once.

Room Tip: Book early its very popular when there are special offers on especially for the tasting menus. The...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,417 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Harrogate, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 17 August 2014 via mobile

Were booked into a garden room but on arrival were offered a discounted upgrade to a feature room which we took after being shown different rooms. Room 15 was lovely with an entrance area with wardrobe/tea&coffee/trouser press and suitcase storage. This went through to the spacious bedroom with 2 chairs and an occasional table, large TV and beautiful oak leaf man adzed furniture. The en suite was along a short corridor and had a bath with shower over, bidet, M&B toiletries, bath robes, soft towels. The room overlooked the market square and had great character.
The staff were exceptionally attentive and friendly throughout the hotel.
Our evening meal was fantastic: relaxing in the bar with predeinks and menu choices, great presentation, portions just right to satisfy but not over face, a lovely bunch of jolly waitresses, waiters and wine butlers.
Retired to bed very content and slept very well.
Breakfast again was superb in choice and quality.
Final touch was a parting bag of fresh apples and bottled water for our day ahead.
Wonderful place to stay and pretty good value too.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Ripdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbria
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

Book Room 5 (superior room) for a perfect night away- the view over the market place, sitting in the window seat with half bottle of champagne and strawberries ! We booked the 'Hungry for More ' package, a six course tasting menu which included the champagne and strawberries waiting for us in our room. We also opted for the wines to match each course which we would definitely recommend .Staff are friendly and we were impressed by the knowledge of the staff serving us at dinner- both about the food and wine. A very memorable and relaxing stay, loved it!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sarge58Cumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyne & Wear
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 15 August 2014 via mobile

I felt like our visit to the Black Swan didn't get off to the best start. On arrival at the 'hotel' car park at 3.15pm in the afternoon, the rain was pouring down and we couldn't find a parking space. It appears the general public of Helmsley use the free hotel car park and when its full, there's no space for guests. Anyway, moving on from that, we were booked into Room 44, which we immediately disliked, it was a king size room, which we felt was quite dingy, overlooked the service/car park road and felt a little unloved. I went back to reception and asked if there was an alternative, thankfully the very nice man moved us to Room 41, which was a lovely large and well decorated room, the only downside was it was on the ground floor and the low window looked onto the busy car park, so we had people walking right past the window. That's all the negatives done with, now I'll tell you of the many good things. The hotel was very clean, comfortable and well presented and the gardens were absolutely beautiful, with lots of table and chairs for guests. Due to the rain we weren't lucky enough to sit out. We ate in the Gallery Restaurant, which had a lovely ambiance and the food was absolutely to die for. The staff were very friendly and knowledgeable about the food and the service was faultless. After a bad start, we had a thoroughly enjoyable stay.

Stayed August 2014, travelled as a couple
Helpful?
Thank Cugs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

My husband and I celebrated our wedding anniversary here. We had a lovely time.
Champagne on ice and strawberries in our room on arrival helped to make it even more special.
We had the six course taster evening menu which was delicious.
All the staff were very attentive and helpful throughout our stay.
The room, 21, in the old part of the building was comfortable and very quiet.
We would like to stay here again soon.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moonbeam776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitley Bay, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Having read all of the reviews we had high expectations and were not disappointed. We were in Room 18 which is in the old part of the building, it was lovely and quiet, the squeaky floorboards added to it's charm. The Molton Brown toiletries are a lovely treat and the bear sitting on the bed is ever so sweet!

We didn't dine in the hotel but the breakfast was gorgeous, plenty of options and the service was top notch, Jean was the lovely lady who served us and all of the staff were so helpful and kind. Amy on the reception deserves a mention too, it was a nee touch when we left being presented with a bag containing some fruit and bottles of water for our journey.

All-in-all I have only very positive things to say about our stay, we will definitely return and I would recommend it to anyone wanting a lovely few days in a perfect location, there is plenty to see in Helmsley and lovely places to visit not too far away.

Room Tip: I think all of the rooms would be lovely but Room 18 is at the end of a short corridor so is very qu...
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BlythWinston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Yorkshire
1 review
5 of 5 bubbles Reviewed 11 August 2014

Where to start......

To say the least The Black Swan is one of Helmsley best kept secrets!
A think many of the comments on trip advisor really does some the hotel up....
The food was to die for. Bedrooms are just beautiful and also the quality of customer care and service from the staff is just amazing. But to say the least what caught are eye and was the high light of are stay was the evening meal.

We where looked after by a gentlemen called Grant and what a pleasure it was to be served and looked after by him.
Such a professional funny and charming young man. He was so welcoming nothing was ever to much for him and to least he made us laugh. (A lot) And for that we would like to thank him very much.

Overall: 11/10

We will most certainly be back and know to pass the message on that The Black Swan is truly a little hidden gem! :)

WE WILL BE BACK!

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KelKel78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Black Swan Hotel

Property: The Black Swan Hotel
Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Helmsley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, Yorkshire

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