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“Quick pit stop and takeaway in Hemsley”
Review of Scotts of Helmsley

Scotts of Helmsley
Ranked #13 of 38 Restaurants in Helmsley
Price range: US$5 - US$23
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Groups
Dining options: After-hours, Breakfast, Outdoor Seating, Reservations
Description: A fabulous family friendly, award winning fish and chip cafe. Just voted Best Fish and Chip shop 2013. Either take away or eat in. With 80 covers there is plenty of room, coach parties welcome. We aim to provide the best fish and chips available from sustainable and local sources at a value price. Gluten free and veggie chip shop chips. Served with a smile. Our premises are not your usual fish and chip cafe and are a pleasurable and inspiring place to spend some time.
Reviewed 13 April 2015 via mobile

Ordered a couple of portions of cod and chips. Lovely quality fish, nice batter and good chips; what more do you want from a fish and chip shop?!

1  Thank mmps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JaneTony13, Owner at Scotts of Helmsley, responded to this reviewResponded 15 April 2015

Hello and thank you for the review,
You sum it up so well, what more do you want from a fish n chip shop.
It may appear easy to deliver, but I can assure it isn't that easy. Chef Shane and the team all work very hard everyday to ensure customers have the best experience.
Spread the word and come back soon.
Regards
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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535 - 539 of 816 reviews

Reviewed 11 April 2015

I was a member of the party that came to your restaurant on 07/04
The overall experience was disappointing. The restaurant had one other table occupied when we arrived. Another party of 4 arrived whilst we were there. As previously stated the salad arrived dressed when requested undressed, no tartare sauce brought and no bread to accompany the special. There was no staff presence apart from taking the order taking and delivery of food. It was noted that the bread had not been brought when the table near us received their’s, by this time my father in law was finishing his meal. A member of staff was notified and offered to bring it even though meal finished!! When the bill arrived there was no adjustment made as a gesture of goodwill.
In response to your comments Tony:
A complaint was made at the time, which resulted in 2 drinks being removed from the bill.
The food wasn't that bad, but the customer service was definitely lacking. This detracted from the whole experience.
The previous review is a review (customers opinion) As a business you should be able to take positive and negative feedback and act appropriately. The manner in which you do so also demonstrates your professionalism. It is extremely unfortunate that you are unable to accept a review and perhaps the opportunity to rectify the situation.
You have effectively called my Father in law a liar and accused him of intentionally damaging business when he was merely submitting a review.
Local people are valuable customers!

    • Value
    • Service
    • Food
3  Thank ktur2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JaneTony13, Owner at Scotts of Helmsley, responded to this reviewResponded 12 April 2015

Hello,
Firstly, I have not accused any one of being a liar.
This web site is regularly subject to malicious reviews and we are on constant alert. As you can imagine, negative reviews can be very damaging.
We also get negative reviews, which could have been resolved by speaking up on the day.
In this case, clearly it is a genuine situation and if I have caused any offence or bad feeling, I apologise. That was not my intention.
We have a great team, a very good record and reputation and we are naturally defensive of that.
Having said that, we not infallible and we do make mistakes. If we do, we try and rectify them with a no quibble solution on the day. It seems we didn't do that either?
We do encourage feedback, both good and bad. This is the only way we can improve is to have that feedback and learn from it.
As you see on here, I personally respond to every review.
I have to say, that posting another negative review on here doesn't help and I would ask you to call the restaurant on 01439 772465 and leave your number and I will personally call yo, to try and resolve this satisfactorily.
Please accept my apologies again for any offence called and hope you are able to understand my position.
I look forward to speaking with you.
Regards
Tony

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Reviewed 10 April 2015

The best fish and chips we've had for a long time. Really nice, fresh fish in a fabulously crisp batter and great chips and mushy peas. Simple meal but, when it's done this well, a treat! Friendly staff too.

Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JaneTony13, Owner at Scotts of Helmsley, responded to this reviewResponded 12 April 2015

Hi Robin and thanks for the review,
You sum it up so well. Fresh fish, crisp batter, great mushy peas - all seems simple, but I can assure you it isn't that simple. Chef Shane and his team work hard to deliver such quality, day in day out.
Consistency is key and all our team are proud to represent Scotts and deliver this top quality.
Spread the word and come back soon.
Regards
Tony

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Reviewed 10 April 2015 via mobile

Excellent fish shop. Fish and chips is yummy :-) and its location is even better. We always come before we travel to Griffon Forest. We live in Durham and even come down for the day just to take advantage of the meals. Staff are lovely. 5* food and 5* Staff!! Located in central Helmsley it's just amazing!

Thank MoleMan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JaneTony13, Owner at Scotts of Helmsley, responded to this reviewResponded 12 April 2015

Hello and thanks for the review,
It was great for all the team to read your comments. A lot of effort is made by the whole team to contniuously deliver "5* food and 5* service."
And Helmsley is also 5* in its attractions. We are part of Helmsley in Business, some 53 independent Helmsley businesses, working together to promote Helmsley. Check out Visit Helmsley for more info.
Durham's not that far away, so hope to see you back soon.
Regards
Tony

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Reviewed 8 April 2015

Our girls had takeaway sausage and chips here on Saturday evening and we must have caught them at the end of a shift because they were inedible! We threw most of it away! Old, cold chips and watery sausages!

1  Thank Bernadette N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JaneTony13, Owner at Scotts of Helmsley, responded to this reviewResponded 9 April 2015

Hi Bernadette,
This is a funny one. Not sure what time you were here saturday evening, but we were busy and open late.
Again, why didn't you speak to the manager on the day and we would have resolved any issues immediately. Presumably you didn't get too far from the restaurant before 'throwing them away" ?
All chips are cooked fresh to order. We do NOT fry and then keep under a warmer, so puzzled by that comment.
The sausage is another story. We have investigated and it does seem the sausages used on Saturday were sub standard. This was only discovered when a member of staff had one at the end of the shift. They are the same sausages we have served for the last two years and from the same supplier. We have spoken with them, Henry Colbecks, Newcastle and any stock has been replaced with new product. I do apologise for the sausages and ask that any future issues are raised on the day.
Thanks again
Regards
Tony

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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