I booked two rooms at this hotel for Saturday night 6th March for my daughter and myself. We were traveling to Yorkshire to visit my husband's grave in Farndale.
When I arrived late on Saturday afternoon from Edinburgh I was told that we could not have the rooms as they had not finished decorating them [ this turned out to be a lie as people were in them] My daughter was on her way from Kent and was due in another hour or so. We were told that a message had been left on my phone. Obviously I wasn't there. We were offered two rooms in a local B&B which were totally unsuitable for that time of year. I knew none of the other hotels in Helmsley had rooms. I was then told that there were two rooms in another hotel but we would have to pay for them. I asked to speak to the manager and the junior receptionist who was trying to cope with this and cover for them went to get him and returned back without him to say that she thought it would be alright if we went to the other hotel and they would pay the difference. I felt sorry for her as she was fronting a situation where she was clearly out of her depth. By the time we got to the other hotel it was too late to get something to eat in Helmsley. So after us both having a very long journey we were left to manage for ourselves thanks to the incompetence of The Feathers. It was bad enough they had overbooked but for the manager not to even come and apologise and for us to have been told lies about the rooms was despicable.
I have previously stayed at The Feathers as well as other hotels in Helmsley but I most certainly won't risk booking it ever again.
- Official Description (provided by the hotel):
- The Feathers hotel part of the Coaching inn Group, is situated on the market square in Helmsley on the edge of the North Yorkshire Moors. This country inn offers a delightful mix of historic charm and Yorkshire hospitality. Its 25 bedrooms are all equipped with televisions, tea trays and toiletries. The hotel has an excellent local reputation for good food and fine ales. The Pickwick Bar with its low ceilings and open fire boasts a bar which is the longest piece of work created by Robert Thompson, famous for his Mouseman furniture. Bar meals are served in the cosy Feversham Bar using the very best local produce, the restaurant serves good English food both at lunchtime and in the evening. There is limited private parking at the rear of the hotel. Rooms and food are available all year round including Christmas day its self. ... more less
- Reservation Options:
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- Also Known As:
- Feathers Hotel Helmsley
- The Feathers Hotel Helmsley, Yorkshire