I turned up at 7pm with my wife and three children, so you can imagine our consternation on being told by the (foreign) they had no booking for us! On closer enquiry they admitted there was a handwritten note with our details on it, but that it "had not been entered into their system", and they were now fully booked. They offered a rather weak apology, but did not offer to help us find alternative accommodation. I was promised that the owner (to whom I had made my original booking) would call to apologise. I have heard nothing. Wrote to complain, ditto. I shall not be trying that place again. My wife commented she was glad we did not stay there as it stank of cigarette smoke.
- Official Description (provided by the hotel):
- The Godalming Hotel is a small family run hotel offering beautiful rooms at the best prices in the Guildford and Godalming area. We aim to provide a friendly welcome and a comfortable stay.Complimentary Full English cooked breakfast, Wi-Fi and parking are included free of charge.Our rooms have wood flooring and mahogany beds. Each is fitted with Flat screen Freeview TV, DVD Player, Tea and Coffee Facilities, Hairdryer and Shaver Point. Our bathrooms are full, tiled and equipped with Villeroy & Boch fittings and come with fresh towels and toiletries.Our breakfast room, though fully modernised, has many features from the original 1830s building. ... more less
- Reservation Options:
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- Also Known As:
- Godalming Hotel Surrey