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“Reception had no record of our booking!”
Review of Godalming Hotel

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Godalming Hotel
Ranked #4 of 4 Hotels in Godalming
London, UK
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Reception had no record of our booking!”
Reviewed 25 March 2012

We booked this hotel as it was round the corner from our friends we were visiting for the weekend. On arrival at around 9pm, we were annoyed and stunned that reception had no record of our reservation despite booking it through THEIR OWN website the day before! After 2 phone calls to the owner, the polite and apologetic gentleman at reception, managed to sort the problem out and found us the room we had booked. When I asked whether this had happened before, he gave the impression it had & reading these reviews, I see it has numerous times. It is really not acceptable to let people book online, allow them to arrive at the hotel, only to tell them there is no room for them. Even though this was sorted out eventually, it should not have been allowed to happen in the first place. There is clearly a communication problem between the owner and the management of the hotel.

We were allocated room 15 above the breakfast/reception area and it was noisy - from the water pipes, voices in the room next door, and downstairs. In the morning people having breakfast woke us even though they weren't excessively loud. All in all, not very restful.

Room Tip: To ensure your room is definitely booked, ring up a few days before.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Rlondon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuildfordMonty, Manager at Godalming Hotel, responded to this review, 30 April 2012
It is a fair comment, our manager had not been provided with your booking and had to phone to check. Sometimes this happens when a person books late and we will have to improve our communication of late bookings.

I can see this has caused you some discomfort and disappointment and I can only apologise for our lapse in communication of your booking.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
Basingstoke, United Kingdom
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 March 2012

We stopped over for 1 night whilst visiting relatives. We stayed here despite some negative reviews and to be honest it wasn't to bad at all. It is not 5 star luxury but then nor is the price. The bed was comfy (could have done with another pillow) the en-suite shower room was clean (not spotless). Over all it was it was a pleasant non expensive stay.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank deanandangie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent England
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2012

Looked a lot better on the website than in real life. The room we were given had not been refurbished, was old fashioned with a very thin duvet, old fashioned covers and only 1 pilow! The en suite was small with a horrible pedistal mat in front of the toilet! (I mean who has those now a days!) and pale pink towels! The room /place generally did not have a nice feel about it!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuildfordMonty, Owner at Godalming Hotel, responded to this review, 30 April 2012
Well actually this guest checked-in early afternoon and late evening he decided he had to go home and wanted his money back. It was too late to rent the room and my cleaners had left a long time ago and also he had rented the room already for quite a long time.

Because the gentleman could not get his money back he has given us a'bad' review to get his own back.

Didn't understand the comment about pedestal towel mats.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Godalming hotels

Taunton, England, United Kingdom
2 reviews
Reviewed 26 February 2012

We stayed here for one night before a university open day at Surrey. We had a twin room with ensuite which was spotlessly clean and tidy. It was also well equipped with a TV, wireless access, tea coffee making facilities etc. Bathroom was also very clean with a lovely powerful shower. The only slight let down was the breakfast as it was a 'minimal' full english. But overall we had a great experience and the it was competitvely priced in comparison to the likes of travelodge and premier inn! So thank you!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 February 2012

Stayed for one night in Feb 2012. Used a double room with ensuite. The room and ensuite was absolutely spotless, the bed comfy and the shower lovely. It seems a lot, if not all, of this hotel, has been refurbished. It's not 5 star but you get what you pay for and it was ideal for me as a one night stay. Sadly, I missed the recommended cooked breakfast as I had to leave very early. Would I stay here again..without a doubt. It seeems to cater for the shorter visits and I'm not sure I would stay for a longish period.

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
1 Thank wycombe6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liveaboards
Level 5 Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 26 December 2011

We've stayed at the Godalming many times over the last few years and we have always been happy. Krishna, the manager, is attentive to guest needs; nothing is too much trouble. Rooms are not large; that is the downside but that's more than offset by the cleanliness. Breakfasts are good to excellent. Fried English breakfast is never greasy or kept waiting, and is served most attractively. There is ample parking in the off-road car park which is free. WiFi is also free.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lemain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuildfordMonty, Owner at Godalming Hotel, responded to this review, 19 January 2012
Thank you, I really appreciate your kind words which I will pass on to Krishna.
We are a small independent hotel and try hard to please our guests and it is always pleasing to receive kind words such as these.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 December 2011

Stayed here overnight for wedding nearby. Room was small but equipped with everything required. TV, tea/coffee/kettle, hair dryer, nice (but small) bathroom with shower, comfortable bed. Very clean. Lobby area was the restaurant area for breakfast. Full English breakfast was ok. Would say was a fine b&b for a one night stopover.

  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkE_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Godalming Hotel

Property: Godalming Hotel
Address: 65 Meadrow | Guildford, Godalming GU7 3HS, England
Region: United Kingdom > England > Surrey > Godalming
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #4 of 4 Hotels in Godalming
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Godalming Hotel 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
The Godalming Hotel is a small family run hotel offering beautiful rooms at the best prices in the Guildford and Godalming area. We aim to provide a friendly welcome and a comfortable stay.Complimentary Full English cooked breakfast, Wi-Fi and parking are included free of charge.Our rooms have wood flooring and mahogany beds. Each is fitted with Flat screen Freeview TV, DVD Player, Tea and Coffee Facilities, Hairdryer and Shaver Point. Our bathrooms are full, tiled and equipped with Villeroy & Boch fittings and come with fresh towels and toiletries.Our breakfast room, though fully modernised, has many features from the original 1830s building. ... more   less 
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Also Known As:
Godalming Hotel Surrey

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