We booked this hotel as it was round the corner from our friends we were visiting for the weekend. On arrival at around 9pm, we were annoyed and stunned that reception had no record of our reservation despite booking it through THEIR OWN website the day before! After 2 phone calls to the owner, the polite and apologetic gentleman at reception, managed to sort the problem out and found us the room we had booked. When I asked whether this had happened before, he gave the impression it had & reading these reviews, I see it has numerous times. It is really not acceptable to let people book online, allow them to arrive at the hotel, only to tell them there is no room for them. Even though this was sorted out eventually, it should not have been allowed to happen in the first place. There is clearly a communication problem between the owner and the management of the hotel.
We were allocated room 15 above the breakfast/reception area and it was noisy - from the water pipes, voices in the room next door, and downstairs. In the morning people having breakfast woke us even though they weren't excessively loud. All in all, not very restful.
- Official Description (provided by the hotel):
- The Godalming Hotel is a small family run hotel offering beautiful rooms at the best prices in the Guildford and Godalming area. We aim to provide a friendly welcome and a comfortable stay.Complimentary Full English cooked breakfast, Wi-Fi and parking are included free of charge.Our rooms have wood flooring and mahogany beds. Each is fitted with Flat screen Freeview TV, DVD Player, Tea and Coffee Facilities, Hairdryer and Shaver Point. Our bathrooms are full, tiled and equipped with Villeroy & Boch fittings and come with fresh towels and toiletries.Our breakfast room, though fully modernised, has many features from the original 1830s building. ... more less
- Reservation Options:
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- Also Known As:
- Godalming Hotel Surrey