We stayed at this hotel for a family wedding and had most of the hotel booked out so you'd have expected we would have been locked after but far from it. The lasting memory is unhelpful unsmiling staff who seemed to be at best tolerating their paying guests. Our room lacked the extra bed for our child as we had requested and when we politely mentioned this to the rarely staffed reception was told 'sorry we cannot do anything about this at the moment' - no apology. It was very noisy at night as there are two chain pubs next door and throwing out time was very bad - lots of street noise and swearing. Our first might was ruined by a tv on in the room below being too loud. In remained on all night. We could not get an answer from the room and no one was on reception to open the door. In the morning the tv was still on and when I finally got the manager to open the door we found the room empty. The managers response was he couldn't care less how this had happened and when challenged to refund part of our stay was very rude. Sounds made up but all true. There is also limited parking and we had to go to a pay and display! The found was ok but the drinks were pricy. Ignore the website and the attractive facade and look somewhere else. It was under new management at the time and this was their excuse for a lot - but manners and customer care naturally.
- Official Description (provided by the hotel):
- The Kings Arms and Royal Hotel is a tradional British pub with seating capacity of 50 in the main dining room. Private function room for business meetings and private parties with seating capacity of 50. Outside patio and enclosed beer garden. Families welcome. Free limited parking at the rear. ... more less
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- Also Known As:
- Kings Arms And Royal Hotel Godalming, Surrey