Stayed last night 30/11/13 We booked a stay we were told that there would be some noise from a party being held but told the music would finish at 12.00, I was impressed by their honesty but said that 12.00 wouldn't be a problem as we would be in the bar after our meal and would not be going to bed before 12.00 anyway. We checked in at 3.00 and again was informed that the party would be on however the bar had an extension until 1.00 but the music would finish at 12.00 again I said no problem we left the bar at 12.10 the music was still booming I mentioned to one of the staff that I was told that it finished at 12.00 to which he replied no it's on until 1.00 . our room was above the function room ( as are several others) the noise was unbearable until it ceased at 1.15.We met our friends for breakfast they too had not slept because of the noise we decided to have a word when we checked out. Breakfast my friends wife asked for mushrooms and tomatoes only, the young lady came with 1 grilled tomato and 5 halves of mushroom on a dinner plate she was clearly embarrassed and informed us that the chef only had enough portions out for the guests expected for breakfast. We went to check out the guy behind the desk( who I had noticed during the evening checking around the restaurant etc) was deadpan we told him of our dissatisfaction he was expressionless and thanked us for our feedback, another guest checking out asked if he was going to give a reduction as they had, had the same problem he was met by the same deadpan response on reflection I think he was the senior manager who was used to dealing with this on a regular basis because this must happen every time they have a party in the function room. Will never go back bad customer care
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- Also Known As:
- The Huntsman Hotel Holmfirth
- The Huntsman Inn Holmfirth, Yorkshire