Living social announced the "Mir Amin palace hotel" Deal. I immediately contacted the hotel, before even buying it from "living social", and reserved 3 rooms for me and my friends.
Mr. Emanuel Jaber confirmed my reservation after PRECISING that the "living social" vouchers will take time to be at my disposal, since i payed in cash, not by credit card. He reassured me that it didn't matter and my reservation on May 12 will not be modified or reconsidered (as we couldn't make it on another date).
3 days later, i got my vouchers and contacted the hotel in order to send them by mail for confirmation.
And there was my SURPRISE when Mr. Ali Jaber denied me having a reservation whatsoever. I then tried to change my reservation for the next weekend, he said the hotel was FULL during the entire month of May.
He then assured me that the manager will contact me the next day.
The next day, after i contacted the hotel and left 3 messages, the manager, Mr. Geryes called me and said they never reserve without vouchers. So basically, it was their mistake to bein with. And, AGAIN, told me to wait and he'll contact me in a few.
Mr. Ayman contacted me after few hours and comforted me by saying that EXCEPTIONALLY he can give me three rooms on the 2nd of June BUT I'll have to confirm our availability the same night.
After negotiating with my friends, we decided to cancel the whole thing.
when i called them to cancel, Mr. Emmanuel Jaber "begged" me to wait before doing so and "assured me" the manager will contact me tomorrow morning.
Although i told him not to be late in order to know how to deal with the "living social" team, they did NOT call me the next day.
I then called them, "after waiting till 1 pm", Mr. Ayman answered.
and what a GRACIOUS and POLITE man Mr. Ayman is.
After telling him I've been waiting for your answer but finally gave up and called you personally, he replied, literally:
"If you are that concerned, why did you wait till 1 pm to call us back?" !!!!!
but that was NOT all what he said, he then continued with:
"I am sure that the "living social team" will not refund your money" !!!!!
Me being speechless, i congratulated him for his professional customer service and hanged up.
Last but not least, Thank you Mir Amin Palace Hotel for your accommodation and great service.
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- Also Known As:
- Mir Amin Palace Hotel Lebanon/Beiteddine