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“Slocan Experience”
Review of Silverton Resort

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Silverton Resort
Ranked #1 of 1 Hotels in Silverton
Saskatoon, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Slocan Experience”
Reviewed 24 August 2012

We are on the final day of a one week vacation. We have had a wonderful time. Facilities have been great and every one here has been very friendly and helpful when asked. Very laid back atmosphere. Exactly what I was looking for in a vacation!

  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Bobbi_stoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Castlegar
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 August 2012

We recently had the experience of staying at the Silverton Resort. The resort has a beach on the property, however, what the website fails to mention is that this beach is a public beach. So if you are looking for peace and quiet and tranquility, you will not find it here as both vacationers (out of towners) and locals have use of the beachfront on the resort property. We had the experience of encountering a group of teenagers who failed to respect the guests staying at the resort by both causing damage to resort property as well as causing anguish, stress and distress to guests staying at the resort. We even had the experience of these teenagers coming onto our cabin that we had rented to use our belongings. After contronting these teenagers, they ended up mocking us and actually throwing rocks at guests at our cabin. They even came back at early hours of the morning, waking us up by causing noise and disruptions outside of our cabin. We actually feared that many of our belongings on the deck of the cabin would be missing or damaged. One of our guests ended up leaving early as a result of this incident. The manager of the resort was being very accomodating to us after this incident, however, I found out after the fact that the owners were not very sympathetic to what we had experienced during our stay. We found that the owners were not interested in our satisfaction and enjoyability of our experience during our stay as a result of our experience and offered very little current remidiation of the situation. There was a minimal discount on our stay as a result of our horrible experience as the owners seemed more concerned with their own interest than accomodating and satisfying their customers and having return business.

We love the Silverton area and will come back to the area every year, however, our accomodations will never include the Silverton Resort ever again, mainly due to the owners lack of concern and unwillingness to accomodate their customers. Therefore, I would not recommend this resort if you are looking for a relaxing and peaceful stay. As well, if you encounter problems or issues, the owners may not be accomodating to your needs.

Room Tip: There are various other accomodations in the area and in New Denver which is only 5 to 10 minutes aw...
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  • Stayed August 2012, travelled with friends
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Helpful?
10 Thank Kootenayboy90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie P, Owner at Silverton Resort, responded to this review, 20 September 2012
As owners of Silverton Resort we apologize for your unfortunate experience. Your visit coincided with the Annual Silverton Music Camp. Being involved in the Silverton community is important to us and therefore in the past we have allowed the students to have fun by using our raft after a day in classes.

After talking with our manager Nina, clearly the students abused the privilege this year and we will be addressing the situation to ensure this doesn't happen in the future. All other times during the year the beach is quiet, and it is rare for guests to be disturbed. It is our foremost concern that our guests continue to enjoy the peace and tranquility for which Silverton Resort is known.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Silverton hotels

Calgary
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2012

We booked a cabin here for August 1-8 2012 to be available for a wedding on August 4 2012. We booked this cabin over a YEAR in advance and were told at the time that we MUST book the cabin for one full week.

In the spring of 2012 we contacted the resort to confirm the booking and were told that is was confirmed. In approximately April 2012 we were contacted and told that another customer wanted to stay an extra day and asked if we wanted to shorten our booking by one day (Aug 2-8). At this time we obliged as we only really needed the cabin from August 3-5 2012. WE asked if we could shorten our stay accordingly and the staff had no problems with this whatsoever. So now our reservation was from August 3-5 2012.

On August 1st we were contacted by the resort and told that there was a family staying in our cabin was double booked on August 3rd and they were "adamant" that they stay the extra night and that we would have to have our booking bumped by an extra day. When we informed them that one of us was MCing the wedding and that the family would just have to leave as booked we were told "sorry, we can't help you".

After some debating, negotiation and a lot of pressure from the Bride's family the Silverton resort agreed to put us up in an other resort for Friday night (free of charge) and continue our booking as planned. They also agreed to give us discounts on rentals of boats, etc. Their first offer was nothing, other than giving us the phone numbers of other resorts in town.

The resort seemed nice and silverton did make good on their FINAL promise, but I wouldn't be to sure about any bookings you make with them. I find it hard to believe that we booked a YEAR in advance and still got double booked.

As for the resort itself, it seemed nice. The cabin we stayed in was clean and the beds were fairly comfortable. The staff was nice.

Room Tip: I would avoid, at all costs, the rental of the cabin that is right on the lake near the highway (tha...
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  • Stayed August 2012, travelled with family
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Helpful?
3 Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, British Columbia, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2012

I am writing to express my disappointment with the customer service we received at the Silverton Resort. There was a large group of teenagers who were partying and damaging property in front of the cabin every day that we were there. The Caretakers of the Resort were difficult to reach and did not deal with the problem. We ended up leaving early as we did not feel safe at this resort. I would not recommend this resort to anyone looking for a peaceful or relaxing stay.

  • Stayed August 2012, travelled with family
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Helpful?
8 Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie P, Owner at Silverton Resort, responded to this review, 18 January 2013
Please see our response to Kootenayboy's review as Ben B and Kootenayboy were in the same party and were staying together the particular weekend they write about. Thank You, Silverton Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2012

Slocan Lake is the gem of the Kootenays and Silverton Resort is a fantastic way to experience all it has to offer. My family has come here three summers in a row and we will return! The Senning House (waterfront heritage house) has the best view of the lake and Valhalla mountains in town. It sleeps four adults and up to four kids and is an ideal spot for a quiet family vacation in the middle of nowhere. Our cell phones don't even work here! But if you need it, there is free wi-fi. Great hiking, biking and paddling are at your doorstep. We kayaked and tried stand up paddle-boarding (rentals through the resort). The kitchen is large and sunny---the bathroom is well equipped with a big tub. There's even a playground for younger kids.

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank EurovanFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2012

My husband and I stayed at the Silverton Resort last ski seasons ago as we travelled through the Kootenays. We wanted something that felt rustic yet cozy where we could relax and unwind after skiing - we had a great stay at Silverton Resort. The wood burning fire place and lake views made our winter stay such a treat. The gentleman managing the resort in the winter was very friendly, helpful and went out of his way to make sure we were comfortable on arrival. We could have cooked in our cabin but opted to walk up the street to a local pub where we had great food and drinks. Overall our stay at Silverton Resort was exactly what we were looking for. We can't wait to stay for longer, next time maybe in the summer so we can enjoy the lake.

  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank mackate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silverton Resort

Property: Silverton Resort
Address: 15 Lake Ave, Silverton, British Columbia V0G 2B0, Canada
Region: Canada > British Columbia > Kootenay Rockies > Silverton
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #1 of 1 Hotels in Silverton
Number of rooms: 8
Official Description (provided by the hotel):
Tucked into the beautiful West Kootenays, this oasis of newly renovated, hand crafted waterfront log cabins and spectacular mountain views, offers a one-of-a-kind base for your holidays. Paradise starts with the appealing mountain accommodation, and Silverton Resort also features an excellent swimming beach with floating dock, canoe rentals and endless adventure for kids.Choose from a cozy loft cabin, a smaller Little Gem, the spectacular Waterfront Chalet, the new Cherry Shade, or the historic Senning House. Silverton Resort is an ideal place for couples, families, retreats, seminars, or large groups.Silverton Resort Cabins are the definition of cozy. Curl up in your self-contained cabin, just steps from the lake. Each comes with its own well-equipped kitchen, bathroom, bedding and towels.Sleep a little deeper, drink the clear mountain water, fill your days with fun and relax at your own pace!Silverton Resort has plenty to do, both on the property and in the surrounding area. We have an excellent swimming beach, playgrounds for kids and canoe rentals. There's also a few grocery stores, a farmer's market on friday, a golf course and many great restaurants nearby. ... more   less 

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