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“Nice Stay”

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Platino Hotel & Casino
Pennsauken, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Stay”
Reviewed 19 June 2013

I stay at the Hotel for 5 nights at the begining of June and I had a good experience at the Hotel. The staff is willing to help you in any way possible that they can. The restaurant staff is excellent and the food was very good for those use to eating the Dominican dishes. If you are planing visting the city I would recomend not renting a car as the local drivers is Santiago are wild. Instead I hire a local Taxi driver name Francisco which was an older gentlemen that also happen to be bilingual. If needed his cell phone number is 809 399 6767 and he provides excellent service and is very professional at what he does.

Room Tip: If the power goes out it the genarators start right away and you need to turn your AC on again.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jim46725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
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    27
    11
    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Santo Domingo, Dominican Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 June 2013

not what I expected, the rooms were very small and noisy, and the decoration is old, the breakfast was poor and tasteless, the service is very good and have nice people, I would stay again, I think they need to improve some things to be a better hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GalexV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 7 June 2013

I believe that a good service is the one you receive when you are not asking for it, otherwise would be an obligation.

I came into the front desk and a very polite and educated gentleman: Wandy Landay. He have the right actitude when you come tired and desperatelly looking for a place to rest. Check in was smooth and he even walked the extra mile in service offering a nice discount for my week stay. I know quality has a price and you mostly receive what you paid for, As a frequent traveler and Tripadvisor user, the first impression i got was: I know what im paying for and at the end, indeed, i got a discount!

The good thing is that the discount was not the price of hidden problems in service. The only complaint and must be fairly noted is that electronic cards are painful, the lock reader on each door must be improved or fixed. It is true that they know the issue and they offer to recode everytime you come in, but sometimes somebody with a master key shall step up.

Room is confortable, elegant, clean, very clean and cozy. it might be little bigger (for Executive Deluxe) but it is not bad at all, today i wont behave as too picky. Downside is that an executive customer needs a desk or table and the one provided, most for make up than for working environment can be painfull when you need to work for hours.

I´m a clean world and nature keeper and i was little worry about how much water the toilet spoil and a flush, that can be iimproved.

Breakfast is Included, yes it is!!! and is plenty and variated.

People in Hotel seems to be dedicated, friendly and willing to help.

I asked for a room with a window, im not claustrophobic but i like to see sunlight and i got what i wanted on the fly.

Im not an hotel expert reviwer but i travel a lot for business and i kind of know what you expect for confort. reading the previous reviews i though that maybe i was making the wrong choice, but i believe some people are complicated, i had refered international friends to this hotel with no complaints now as a user myself i cant tell of any mayor issue would bring me to a bad review.

I would highly recomend this Hotel, spot is nice, close to downtown, Carrito the Marchena Restaurant with high variety and taste.

My overall experience is quite good in this hotel.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ERRveneno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio Rancho, New Mexico
Level Contributor
148 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 February 2013

Recently stayed one night and, all in all, it was a pleasant experience. Hotel is a very good value for the money. Breakfast was included. Breakfast area is rather small, so, if there is a large group, you will have to wait a long time for breakfast. Grounds of the hotel were immaculate and very attractive. Rooms were nice. Electric went off during the night but the electric generator kicked right on. However, it does not run the air conditioner. Would definitely stay again.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 30 July 2012

The standard room is very small. But the executive rooms are larger. The closet was surprisingly spacious. We were in room 306 which faces the wall of a building next door. Absolutely no view. The rooms on the opposite side of the hotel have a view of the parking lot and the rear garden with gazebo. There wasn't a safe in our room. There was a small sink in the room near the mini fridge which proved useful to us. The mini fridge was fully stocked, but the cheapest item was water ($25 Dominican pesos; it only costs $8 pesos at the supermarket). The bathroom was small; it only has a shower. No bathtub. Their was no hot water. The water only got a bit warm. We were able to hear all the noise made in the hallway, even guest coming in late at night. The AC worked but it made a lot of noise. We were thankful though that the bed was comfortable. Breakfast is not included. At checkout my wife and I commented how the receptionist could improve her attitude.

Room Tip: Rooms 304-319 windows face the a wall of the building next door. The other rooms face the parking lo...
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tobedla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2012

We stayed at Hotel Platino for 2 nights on our visit to Santiago. The rooms were beautiful, air-conditioned, with private bathrooms. The beds were comfortable and the rooms also had cable. Breakfast was incredible. The staff were extremely helpful. This is not a luxury standard hotel, but if you are looking for a truly wonderful dominican experience, check this place out.

Room Tip: The upper level rooms are great quality. Try to stay away from rooms on the lowest level.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 March 2012

The staff are very friendly and help you with everything. The food you will have to buy it. The rooms are small and also the shower.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franciellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Platino Hotel & Casino

Property: Platino Hotel & Casino
Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Santiago de los Caballeros
Price Range (Based on Average Rates): £
Hotel Class:3 star — Platino Hotel & Casino 3*
Number of rooms: 91
Official Description (provided by the hotel):
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 
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Also Known As:
Platino Hotel Santiago

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