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“This place is over-rated. Look elsewhere”

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Platino Hotel & Casino
Certificate of Excellence
CARY, NC
Level 4 Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“This place is over-rated. Look elsewhere”
Reviewed 3 January 2010

We saw the reviews and went in. First, the staff are helpful once you get there and interact face to face. We called them 3 days in a row, every day. We faxed them our
flight itinerary. I offered to pay upfront for the shuttle to pick us up from the airport at 3am.
They scewed up. Luckily i had my verizon phone on roaming and was able to call them
at 4am when i was able to get out from the airport and they sent a taxi. They claimed that
the taxi driver came there at 3 am and did not see us and returned. Is it common sense to know that it takes time for people to come out after a 3am landing.
We had a similar arrangement 2 years ago with our hotel in Guatemala and they
were wonderful in waiting for us at the airport to drive us to the hotel that was 2.5 hours
away.

Now, this hotel for $80/night, gave us a room with a queen size bed for a family of 4.
we were soo tired when we got there at around 4:30am or so that we did not bother to
ask for a change. we tried to sleep for a few hours and left for puerto plata. The toilet
flush did not work properly. The sink would fill up and not drain. The A/C unit was noisy.
This is an old hotel. The location was good. It was about a $20 taxi ride from the airport
and was over 8 miles away. If you are headed to puerto plata and arrive at Santiago
in the early hours of the morning, just wait in the airport and get out when the sun pops.
You will be better off. We wish we had done that and saved about $120 and hit the
road to Puerto Plata just like one of the other families we ran into while they were waiting
at the National car rental counter. We also had a rental car with National and we went
back at 11am to get our car and headed up North.
Also no breakfast is included. There is a restaurant next door and the hotel guides their
guests to this restaurant. The food was ok and service fine.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kumarkrishna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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182 reviews from our community

Traveller rating
    83
    56
    27
    11
    5
See reviews for
27
46
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45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Colorado
Level 5 Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 December 2009

The room was nice for the price but we didn't sleep very well due to car alarms going off all night, window washing or something that was splashing water on our windows in the early morning. All noise in the hallway was easily heard in our room, talking, rolling suitcases, doors closing and music from the outside venue.
The location was nice and we felt safe.

  • Stayed December 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luv2vacation14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 October 2009

I was on a business and leasure trp and Hotel Platino served as a great Inn. The hotel is wonderful if you look for a bed and breakfast type of place. Restaurants are right outside of the hotel. I highly suggest El Carrito de Marchena for delicious and inexpensive cultural food like sancocho, steak, goat or "chivo guisado" and azopado de camarones.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JacksReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 July 2009

Stayed one night, price was about 65 dollars. Room was Ok, nothing special. Air Conditioning worked good. Had internet in the room, if I remember correctly it was wifi, included in the room rate.

Room had a refrigerator and a small counter with a sink. Across the street from this hotel is a large university. Up the block from this hotel is a sports bar and another plaza with a pharmacy and ice cream shop. Attached to this hotel is a bar/restaurant where I had coffee, the morning I checked out.

This hotel is located in Plaza Platinum. Many businesses in Santiago are located in Plazas. There is a good size mall with movie theaters, fast food restaurants, shops, gym and the bar Moma located in Plaza Internacional, less then a ten minute ride from Hotel Platino.

There is a large sign for Plaza Platinum with somewhat small words that say Platino.

Check out took about 20 minutes. For the money this is a decent hotel.

  • Stayed May 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NY_Oak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth amboy new jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2009

very cozy room... great hotel staff...the food was beyond good...they treat you with the most respect...i couldn't have asked for a better place to stay...i'm going to tell everyone about this spot...why keep something soooo good to myself...

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alwayzdalady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Carolina
Level 4 Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 December 2008

Nice business class hotel, located across from the University in a small shopping plaza. The room was clean and nicely appointed, with an electronic safe. The staff was friendly and helpful. There was a large selection of minibar items, but it was not clear what items were complimentary and which were a la carte. Room service was decent, and the food was on a par with the class of the hotel.

  • Liked — Convenient location
  • Disliked — The confusing minibar
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank entzipfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn,NY
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 November 2008

very nice rooms . me and my brother had two queen beds in a very spacious room. high ceilings(nice).cozy.a peaceful nest in the middle of the hustle and bustle of the city

  • Stayed October 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank gibF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Platino Hotel & Casino

Property: Platino Hotel & Casino
Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Santiago de los Caballeros
Price Range (Based on Average Rates): £
Hotel Class:3 star — Platino Hotel & Casino 3*
Number of rooms: 91
Official Description (provided by the hotel):
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 
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Also Known As:
Platino Hotel Santiago

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