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“Deception”

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Hacienda San Gabriel de las Palmas
Ranked #1 of 1 Hotels in Amacuzac
Certificate of Excellence
Mexico City
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Deception”
Reviewed 26 February 2008

I went to this hotel with my wife to spend the weekend and were disappointed. I had great expectation from the hotel since their website shows very nice pictures. The hacienda is small, there are no too much things to do and certain parts of the hotel require maintenance. There were only three couples in the hotel and was very quiet... until the owner's family arrived. There were children all over the place, screaming and crying. It was a mess and it seems that it is the same way every weekend. How do they advertise their place is for relaxation if they do not respect the clients. Additionally they offered a rate when we make the reservations and they increased the final rate when we checked out because they said they had had a mistake. Definetely I do not recommend this place.

  • Liked — The restaurant food and services was great
  • Disliked — Owner's family was all over the place with no respect for clients.
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Wandering_Knight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 January 2008

My wife and I are Americans living in Mexico City. We wanted a nice weekend getaway at a "historic" type place. Hacienda san Gabriel was perfect. It was not as out of the way as we wanted, but it was relatively quiet, and it was walled in and gated. The grounds were excellent, and the historic buildings were intersting to tour and look at. The pool was nice, and the restaurant was good. We went horseback riding which was well organized, but the trail was also used by gravel trucks visiting a nearby quarry! I recommend asking to stay off that trail as there are others that seemd less busy. We also visited the pyramids at Xochicalco, which was a short drive away, or 15 dollar cab ride one way. The room was excellent, and the huge stone fireplace was nice to have in the cool evening. We have already booked another weekend later this year.

  • Liked — The rooms
  • Disliked — Not as isolated as I hoped
  • Stayed January 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Johnusds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 June 2007

My husband and I had a 4-night stay at the Hacienda San Gabriel las Palmas in February. We stayed at a hacienda near Merida a few years ago and we were smitten by the experience of grandeur and elegance that a hacienda stay offers. Since then, we try to visit different haciendas every year. This is our third hacienda stay in Mexico.

Highs:
· Beautifully restored colonial-era hacienda with lots of hidden charming courtyards and lush grounds. The place offers graceful tranquility.
· Well-designed pool area, which provides comfortable private gathering for each couple/ family.
· Helpful and patient staff who go out of their way to please guests.

Lows:
· Isolated location. If you want to avoid going through Mexico City, it is over a 3-hour drive from Acapulco. Amacuzac/Las Palmas is pretty much in the middle of nowhere.
· Language issues. Not being able to speak Spanish is our fault, but this is the first up market hotel/inn where we felt lost at times (see special dinner comment below).
· Our room was categorized as suite, but was a one large bedroom.

Room:
Our room, Capitan, was large and decorated with a nautical theme and very atmospheric. The room’s balcony overlooked an ivy-covered romantic garden. The bathroom is large, but ill designed – it was difficult to get in and out of tub. It was shower/bath combination. Next to the room, there was an elegant and expansive Iguana Lounge, which we used often for reading and just relaxing. You can watch Iguanas sunbathing on the roof of the building across from there.

Service:
In spite of our communication difficulties, the staff was very patient and tried hard to respond to our inquiries and requests. The front desk manager, Erik Sanchez, and the general manager both spoke English very well and they were extremely helpful. But we felt a little awkward for monopolizing their time during our stay.

Food:
We ate all meals at the Hacienda. Food quality was better than average. Since we enjoyed the ambience of the restaurant, especially the outdoor garden restaurant, we were happy to eat every meal there.

Sunday morning breakfast was memorable. The hacienda offered a great variety of dishes from Michoacan region. It was presented in a festive buffet style. Its open kitchen allowed us to see the cooks preparing the dishes. The General Manager was very kind and explained each dish (of course in English) and helped us sample regional specialties. We also enjoyed Mexican breakfast drinks; one was made with corn and another one was of the famous Mexican hot chocolate.

Special dinner: Our package included one dinner. We were puzzled when the restaurant staff asked us to select a dining location and pre-select dishes for that dinner....we wonder if the restaurant would be closed that day........We had no idea that the staff was preparing a special private dinner for us. The small courtyard we selected for dining was beautifully decorated with countless candles. Rose petals were spread over the table. Upon returning to the room, we found our beds were decorated with flowers. The staff went great length to create an enchanting atmosphere - we were very grateful for their efforts.

It was rather funny that because we did not understand them, this turned out to be a very nice surprise for us.

Activities:
The hotel seems to offer a variety of activities (e.g., horseback riding), but we did not pursue anything particular as we enjoyed just relaxing poolside. Besides, we had communication issues that prevented us from asking any complicated questions....

Well known nearby towns, such as Taxco and Cuerunavaca are located within 1 hour driving range. We usually want to visit these local towns and enjoy different scenery and culture. We felt that these towns were crowded, polluted and hectic (reminded us of home) and we shortened our visit and returned to the peaceful and relaxing hacienda quickly. Implication for not exploring these towns was that, sadly, we were not able to pick up souvenirs.

Spa:
At the Amate spa, I tried a facial and my husband and I each had a whole body massage. It was a standard spa; it was not bad, but it wasn’t that great either.

Guests:
While the hacienda had a few guests during the weekdays, the weekend was completely packed by well-heeled Mexican guests, perhaps from Mexico City (1.5 hours away). We also saw a few American guests who seemed to speak fluent Spanish. It was interesting to see that all of the Mexican guests were Caucasians. Since many of service people were Mestizos and Amerindians, we could not help but notice the social hierarchy by race in Mexico.

Why 4 Points?
I would actually give 4.5 points, but we can only rate by whole number. If the hacienda is aspiring to attract international clients, they have to resolve the language issue. Other point is the bathroom design, which was rather difficult to use.

Acid Test:
Would we come back? Absolutely Yes! We would go back sooner if we had the courage to fly into Mexico City.

Note:
Locals in Amacuzac/Las Palmas were very kind to us, clueless Gringos. For example, just a few blocks from the hacienda, a confusing sign with directions for the hacienda was posted. We made a wrong turn and got lost. We stopped to ask for directions, from a young local man. Realizing we knew limited Spanish, he signed for us to follow him in his truck. He delivered us to the hacienda’s front gate.

  • Stayed February 2007
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mochi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pianograd99
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2007

We found this hacienda on Luxury Link and decided to stay there for our anniversary. We were in Cuernavaca studying Spanish at a language school for 4 weeks and used this as a get-away. Definitely would not recommend it for an extended stay. Due to the type of rooms, bugs are inevitable. Having already been in Mexico for 3 weeks, we were accustomed to it and it did not affect our stay. The restaurant was excellent, and the staff was wonderful! We had a great experience at the hacienda, but would not want to stay there again. The atmosphere is wonderful, but there is definitely limited things to do around the area. It's great for a get-away, but I would not choose it as the primary destination.

  • Liked — the atmosphere and ambience
  • Disliked — The bed was very uncomfortable
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pianograd99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 September 2006

Found this wonderful place on Luxury Link and fell in love! It was everything I was expecting and more. Quiet and lovely, a perfect spot to getaway if you want to be AWAY!. The last day we were there, we were the only people at the hotel. Many nights, we were the only people in the restaurant. Food was good, with a definate Mexican flare. Sat around the pool (lovely) and just enjoyed the weather and the ambiance. This place is isolated, and you will have to plan your trip to find places and things to do, but if you want to get away form the "tourist traps" of Mexico, this is it. The people where wonderful, although most spoke very broken english but we managed and had a great vacation. I would recommend to anyone who wants a QUIET VACATION.

  • Stayed February 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Canadiangg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda San Gabriel de las Palmas

Property: Hacienda San Gabriel de las Palmas
Address: Km-41,8 Carretera Federal Cuernavaca - Chilpancingo, Amacuzac 62642, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Morelos > Amacuzac
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Amacuzac
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hacienda San Gabriel de las Palmas 5*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Museum-Resort & Spa 5 stars, colonial architecture built in 1529 by Hernan Cortes. ... more   less 
Reservation Options:
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Also Known As:
Hacienda San Gabriel De Las Palmas Hotel Amacuzac

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