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“Superb get away”

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Select Braemar Lodge & Spa
Ranked #9 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Christchurch
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Superb get away”
Reviewed 22 July 2014

The rooms are beautifully appointed with central heating and a gas fire. All rooms have great views out over to the mountains. The dinner menu is excellent and a good wine list. The choice of spirits for predinner drinks was a bit limited.

Room Tip: Check what evil deals are on offer
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank ChrisChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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292 reviews from our community

Traveller rating
    192
    56
    25
    11
    8
See reviews for
19
226
5
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Blenheim, New Zealand
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014 via mobile

My husband had arranged a nice
' surprise' for me of a relaxing weekend for us, first time without children for 5 years.
Upon checking in at the hotel, they had cancelled our reservation as the package was not pre-paid. This was not advised to my husband at time of booking or in their email of confirmation, which it should have. The manager on duty did not admit any liability for their mistake and repeatedly blamed my husband for not reading the emails or listening to phone messages. It became apparent later that the email address they had on file was incorrect. Lord knows what phone number they had on file, but we are 100% sure that we didn't get a message. Long story short, I'd say all are details were stuffed up.

However after a while a room was sorted for us.

Room was nice and big which is the norm for the hotel. We had a room with no outdoor spa, as he thought a spa bath was enough, unfortunately this didnt work. (We were not aware of this)

The bed is a large Californian king comfortable, warm, nice gas fire, balcony. Tea/coffee facilities, Plunger coffee and real milk (not uht) which was nice.
We paid for a lite breakfast which had a few cereals and fruit, yoghurt, juices, crossiants, muffins and toast. Nice jams. Tea and coffee. A cooked breakfast was also available.

We found the general staff were friendly.

We had a relaxation massage at the spa and the lady (Japanese) was lovely. Very professional. Very friendly. Offered us a tea after in the relaxation room.

Approximately 10 mins out of town on a gravel road. Nice out look over towards Hanmer.

Uncertain whether we'd go back. Management would have to change their stance towards the very people that allow them to remain in business (I.e. the customer).

Stayed July 2014, travelled as a couple
Helpful?
1 Thank tresag7201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, 18 July 2014
We thank tresag2701 for their positive comments regarding their stay and are obviously disappointed that they felt we handled their reservation badly. They had booked one of our Suite As specials which are a discounted price and pre-payable but unfortunately the credit card they gave declined so I personally rang the mobile number on file which was advised by telecom to be out of service and then sent an email to the email address on file but we received no reply back. We therefore advised in an email that the reservation had been cancelled. When the guest arrived to check in, a room (a superior 80m2 Medway Suite) was quickly made ready in less than 10 minutes and the reservation correspondence shown to them. We are naturally sorry about the problem with the bath but as this was the last room left in the hotel we could not make any substitution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire, United Kingdom
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 7 July 2014

I'll start with an 'unfortunately'; we only had 1 night here. This was the best hotel during our 4+ week trip to the NZ, Ausralia & Fiji. Check in for our group was swift and efficient, with a welcome chat from the owner. Everything about the place speaks of quality. I hope my photographs show this. The public rooms are not vast, but are tastefully furnished. Our room (Which was typical, according to others in our group), was vast! The furnishings were excellent, the bed really comfortable and the bathroom, truly amazing. All the staff were really friendly. We felt for the two young waiters, who had only recently arrived at the hotel. They struggled a bit with serving a large group with breakfast, hence only 4* for service. I almost feel guilty putting in that one negative. A brilliant hotel, worth a visit.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WaywardSouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 24 June 2014 via mobile

Absolute luxury, fantastic service.

We had one of the spa and spa bath units, which was large and romantic. Perfect for a weekend away.

Service was excellent and personal, and things like the in room gas fire was just lovely. The bathroom has to be seen to be believed - very very nice.

The beauty spa was also excellent - we had a couples massage and thoroughly enjoyed it.

Whilst this review relates to the accomodation, we were disappointed by the restaurant. The food was good and solid, but just didn't have the wow factor - it simply wasn't that flavoursome. I'd recommend heading to no 31 for that special dinner....

Stayed June 2014, travelled as a couple
Helpful?
1 Thank NickLanigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, 25 June 2014
We thank NZ_snowboarder for their 5 star review. and I'm obviously sorry they didn't find our food flavorsome enough. Our chef couple are now back from their annual vacation and I'm sure you will find their new winter menu will offer the best of local produce and flavours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2014

Excellent staff and very friendly. Rooms were very spacious and the bed was very comfy and large. We had plans already made in Hanmer for dinner so we did not eat at the restaurant although we will make plans to eat there next time we stay. The lodge is about 5-10 mins drive to Hanmer. The spa's in the room are a great idea and really cool! We will return and will recommend Select Braemar lodge to friends.

Room Tip: Ask for a room or book a room with a balcony. Little higher up and excellent views of the valley.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
2 reviews
Reviewed 8 June 2014

Everything was outstanding, beautiful location, amazing rooms,staff went above and beyond. Also the food and the restaurant was fabulous.Will definitely be returning.Not cheap but really worth it for a special night!

Room Tip: Spa pool was fabulous but if on a budget the rooms with spa bath s very nice too
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ainslee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
2 reviews
Reviewed 8 June 2014

Our room was lovely, spacious and luxurious with wonderful views, fantastic hot tub on terrace and cosy fire. The meals were very good, beautifully presented.
The staff were all wonderful, so friendly, helpful, welcoming and professional. Thank you Tony and Team for a lovely, relaxing, most enjoyable weekend.

Room Tip: Choose a room with a hot tub on the terrace so you can relax in it and enjoy the view.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Select Braemar Lodge & Spa

Property: Select Braemar Lodge & Spa
Address: 283 Medway Road, Hanmer Springs 7360, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Hanmer Springs
#5 Romantic Hotel in Hanmer Springs
#9 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Select Braemar Lodge & Spa 5*
Number of rooms: 24
Reservation Options:
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Also Known As:
Select Braemar Lodge And Spa
Select Braemar Hotel Hanmer Springs

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