It looks as though I am NOT the first to have a HORRIBLE, SCARY, UNCOMFORTABLE experience after seeing what another reviewer has written and with talking to other people regarding our stay at Albergo. We also spoke to a few friends who are locals in Hamner who informed us they had heard of this happening before. In view of coming to Hamner multiple times a year for the last 9 years I feel I am able to comment on how terrible this stay really was. We had made a booking via Agoda (which I have done for many years whilst traveling throughout the world) and booked into the 'studio double room with breakfast included'. On arrival, we were greeted by a lady who's first comments were there are 2 of you.. There’s only supposed to be one of you. We had paid $120NZD and as stated booked the studio double room. Turns out they charger per person (not standard practice in NZ,) whilst we tried to sort out this issue, the lady ordered us to pay another $40 and we could both stay. I did not feel happy about this and said that I wasn’t paying any more money and they should have been more upfront if they expect people to pay per person (this information had been in the small print of the booking (my mistake was not reading this) and I commented on how poor the service was that I was being offered (no wonder they were empty at the time). After much discussion the lady agreed to let us stay without an extra fee and took us to our room, at our room we were shocked as it was nothing like what we had been lead to believe it was. We were put in a basic double room (just enough room to walk round the edge) and were told the bathroom was down the hall way. In not too sure where the kitchenette went too.. (Very misleading advertising) The lady gave us the breakfast menu and asked us to indicate what we wanted and to leave the filled in menu by the door before we went out for the evening.
In the morning we arrived for breakfast and were greeted by the male owner. Who informed us that he wasn’t making us our breakfast, until we had gave him $40. I couldn’t believe how we were being treated and commented on how extortionately expensive it was for a breakfast. At this point he became increasingly aggressive towards me, I told him he was being unreasonable and yet again the service being provided was extremely poor. At this point as I went to leave he went to grab my arm in what I can only describe as an assaultive manner and slammed the door I was trying to leave out of shut preventing me from leaving. This experience was extremely frightening and unacceptable and I told him if he touched me, I would be reporting him to the police for assault and asked him to open the door. In his fit of rage he demanded that I leave immediately (thankfully we had already packed all our bags and put them in the car otherwise we would have lost all our possessions), as I began to walk out of the front door, the man owner went to slam the door shut and as I had not got out of the door quick enough he managed to hit the wooden door on my head which has left me with a lump on the back of my head.
After all of this, if it hadn’t been bad enough I’d like to add that the so called luxury accommodation is situated next to a big building site with diggers, trucks and dirt everywhere. This was the most appalling treatment I have ever received and would not wish anyone else have to experience this. I would AVOID staying here at all costs.
I’m sure the owners will have some excuses for their behaviors; however in no uncertain terms can this behavior EVER be justified!!
- Official Description (provided by the hotel):
- A place where magic happens .! Legendary 3-course delicious and nutritious breakfasts! This contemporary lodge is embraced by peace, views, & all day sun. The courtyard with lavenders & soothing waterfall is a unique feature. You can enjoy Vibrant Living Retreat famous 3 course breakfast, freshly made smoothies, healthier cooked breakfasts, homemade breads, offering over 10 great choices. Choose from super-king lodge suites or Spa Suite, 3 bedroom Peaceful cottage, Alpine Villa or go self-contained. Other facilities and activities in-lodge is our Day Spa Mountain View Massage and Yoga classes.Vibrant Living Retreat is the perfect place to come to unwind, relax , explore and enjoy the peaceful surroundings. ... more less
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