We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Heritage Hanmer Springs
Nearby Hotels
The St James(Hanmer Springs)
US$145
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Scarborough Lodge Motel(Hanmer Springs)(Great Value!)
US$121
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hanmer Springs Retreat(Hanmer Springs)(Great Value!)
US$114
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$101
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Forest Peak Motel(Hanmer Springs)(Great Value!)
US$97
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Aspen Lodge Motel(Hanmer Springs)(Great Value!)
US$117
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$104
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Settlers Motel(Hanmer Springs)
US$122
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$113
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Alpine Garden Motel(Hanmer Springs)(Great Value!)
US$96
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Chalets Motel(Hanmer Springs)(Great Value!)
US$104
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$95
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$140
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$135
Hotwire.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Village Lake Apartments(Hanmer Springs)
US$200
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$175
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (793)
Filter reviews
793 results
Traveller rating
269
295
136
64
29
Traveller type
Time of year
LanguageAll languages
More languages
269
295
136
64
29
Show reviews that mention
All reviewsgarden roomno liftthe main hotelbuffet breakfasthotel restaurantoutdoor poollovely hotellovely groundstennis courtshot poolsfirst floorcentre of townthree bedroomroom was largecomfortable bedheat pumpnew zealand
FilterAll languages
Updating list...
697 - 702 of 793 reviews
Reviewed 9 February 2012

Not worth the petrol getting there and avoid weekends

Room Tip: Not worth the effort. Service and attitude of staff poor.
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHanmer_GM, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 5 March 2012

Dear Peter S

Thank you for taking the time to post your feedback. I have attached my email address below, it would be greatly appreciated if you could to contact me directly and provide some more detailed feedback around your stay. This would enable me to address any issues or shortfalls with my team.

I hope to hear from you soon,

Kind regards

Tony Howlett
General Manager
tonyh@heritagehotels.co.nz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

We stayed here for the second night of our honeymoon. We got the executive suite and it was on the second story. Very very dark and nothing to rave about. However cLean and separate lounge which was nice. Good location but that's about it. Cheaper and nicer places to stay in Hanmer. If you do stay- go for the ground floor. We have stayed 3 times and won't stay again only because of the dark dingy rooms and could get better value for money and a lot nicer elsewhere.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank delphi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHanmer_GM, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 8 February 2012

Dear delphi1

Thank you for posting your feedback on your recent stay with us in Hanmer Springs.

Congratulations on your recent wedding and thank you for choosing to stay at the Heritage during your Honeymoon. I am sorry to hear that you found the executive suite dark, we are somewhat limited by the size of windows in some of our rooms however we will review the lighting in that particular suite to see if we are able to improve this in anyway.

I do hope that you enjoyed other aspects of your stay and the remainder of your honeymoon.

Kind regards

Tony Howlett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2012

Went here expecting quality. Got a nice room but paid accordingly. Rooms are far too noisy.spa bath sounded like industrial pump station and was embarrassed to use, heard everyone in corridor entire 3 night stay. For price I'd book elsewhere next time

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Roonbeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHanmer_GM, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 8 February 2012

Dear Roonbeast,

Thank you for taking the time to post feedback regarding your recent stay at Heritage Hanmer Springs.

I am very sorry to hear that you were disturbed by neighbouring guests and noise in the corridor outside your room, this is certainly a challenge in many hotels particularly in a building of this age and with the inability to fully control other guest noise and activity. We do however review ways in which we can improve soundproofing as we work through refurbishment projects which we hope will minimise disturbance to our guests.

I also note your comments regarding the Spa bath in your room and have arranged for this to be investigated by our maintenance manager.

Once again thank you for your feedback,

Kind regards

Tony Howlett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

We stayed here for one night on our way to Kaikoura. The hotel was nice if a bit old fashioned. We stayed in the main building. The only criticism I really have is that as an older building it has very high ceilings, which look nice, but make the room quite cold if there isn't enough sunlight. We were freezing even with the heater on.

Other than that reasonably standard - a good 4 star hotel, very well placed to restaurants etc and the Spas.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Umesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 29 December 2014

Dear Umesh R

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2012

The hotel chain may be brilliant, as it was in Queenstown, but they are definitely no good with bungalows in Hanmer Springs. It was charged like a high-quality room in the hotel, but it was tiny, the sofa bed was never folded up and made the entrance to the room awkward and uncomfortable. There was very little space to put your luggage away or organize your clothes in any possible way. We were told we would get a newspaper every day, but we got one only one day out of the 4 days. The reception officer was o.k. at best. The whole experience felt like being outcasts. Not good. And as if things could not get any worse, we had a small girl crying loud all night and it felt like there was no door in between. I would recommend not to take a bungalow. Could not say about the rest of the hotel, which looked nice, but I could not experience it.

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank soalbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHanmer_GM, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 8 February 2012

Dear soalbar,

Thank you for taking the time to post your feedback regarding your stay with us in Hanmer Springs. I am very sorry to hear that your stay did not meet with your expectations and apologise for the shortfall in the service you received and inconsistent newspaper delivery.

I note that you stayed with us back in August 2011 and it may be worth knowing that we no longer advertise the use of sofa beds to accommodate additional guests in any of our rooms, as I believe they rarely offer a completely satisfactory solution. We do however have a number of room types which our are more suitable for families in the main hotel building with double/double or double/twin bedding configurations, as well as our three bedroom Villa's which are fully self contained.

My sincere apologies again and I do hope we have the opportunity to welcome you back to stay in the future.

Kind regards

Tony Howlett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews