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“Great Hotel” 5 of 5 bubbles
Review of Heritage Hanmer Springs

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Heritage Hanmer Springs
Ranked #8 of 21 Hotels in Hanmer Springs
Darwin, Australia
Level Contributor
187 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed 4 November 2012

Awesome hotel, staff were great , rooms excellent, the only drawback was the in house computer... which wasn't working - just a thought not only for the Heritage but all Hotels - you should keep up regular mainetenance on their systems.

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kezza361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear Kezza361

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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631 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Christchurch, New Zealand
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 25 October 2012

Being residents of christchurch, Hanmer is within normal daytrip range so we havent had the need to stay normally, just visit. We did have an anniversary occasion to meet up with friends so chose the Heritage as the venue to do that. It was an excellent choice.The rooms were spacious, well equipt, tastefully decorated, and spotlessly clean.

There is much to do in the area, especially for those who enjoy the many outdoor activities available. A very good stay, happy to recomend it.

  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear David L

Thanks for taking the time to post a review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We really appreciate your feedback and hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Cloud, Minnesota
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 October 2012 via mobile

After a long bus ride from Mt Cook what a great stop! Huge modern room with a fireplace and a couch, king bed and a view. The bathroom is huge, a double shower with extra spa nozzles and a bidet. Also had a nice dinner. Unfortunately only one night here, but it is wonderful. WOW

Stayed October 2012, travelled with friends
Helpful?
Thank Vikor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear Vikor

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 14 October 2012

We had a lovely stay at the Heritage....so good we extended our stay an extra night. The Hotel is in the best location - we could walk to everything. The accommodation was a great size for our family of six. Clean, comfortable and definately a place where I would like to spend more time. We had a lovely fireplace which added to the ambience. It would be 5 star if we had wifi access. However, we were given 30 minutes per day in the lobby. We will be back for sure!!!

  • Stayed October 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear Tanya D

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Wifi is now available throughout the property and we will make a final decision on free Wifi for all guests early in 2015.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 September 2012 via mobile

As expected the Heritage Hotel at Hanmer Springs was up to a high standard, good size rooms, clean, quiet and good service. While the rooms look like they have been recently refitted (and up to a high standard) personally I just wish they went with a more modern look then the big arm chairs and old school fabrics....oh and provide wifi. Overall a nice comfortable place to stay that is very central to everything.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NZer_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageHanmer_GM, General Manager at Heritage Hanmer Springs, responded to this review, 20 September 2012
Dear NZer_on_tour,

Thank you for taking the time to post your feedback, I am pleased to see that you had an enjoyable stay. I have noted your comments and you may be interested to know that we are currently working towards a solution to increase the Wireless internet service we provide in the public area's to cover the entire complex.

Thank you again for your feedback and I hope we have the opportunity to welcome you back in the not too distant future.

Kind regards

Tony Howlett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 12 September 2012 via mobile

I stayed at The Heritage for two nights September 8-10 2012. This was pre-booked through the southern spa package and I was a little concerned after reading poor reviews on here. What I found on arrival was a beautiful building on stunning property with highly professional and attentive staff. Room was very modern for the age of the building and more than accommodated our needs.

Only one mishap would be that our initial room had twin beds and not double as requested- this was very efficiently amended by Tim at front desk and he even followed up later to ensure we were happy- great service!

I have no idea what past reviews are talking about- I would say they are just like a good moan about nothing- the window latches.. Really??

Ate at the the restaurant four times during our stay- food an service were amazing.

Stay at the Heritage in Hanmer- you will not regret it! I plan to return at least once a year.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Reneebrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear Reneebrooke

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We really appreciate your feedback and hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 September 2012

We arrived with friends to celebrate a special birthday & thoroughly enjoyed our 2 nt stay.
We Stayed in the main Hotel & loved the open fire & drinks at happy hour.
Our room was spacious, spotless bathroom, lovely & warm . Great views of the gardens & the tall Redwoods, handy to great eating alternatives, cafes, bars & Restaurants.
Free wifi in Lobby area, Helpful staff.
Would definately stay here again, The air is amazing so fresh.
Quality Boutique shops
I would love to visit in the Summer as well I Imagine very pretty for weddings

Room Tip: A wide selection to choose from, I like the 3 bedroom Villas which are ideal for families & a sm...
See more room tips
  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 28 December 2014
Dear Liz P

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We really appreciate your feedback and hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Hanmer Springs

Property: Heritage Hanmer Springs
Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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