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“Nothing Special”

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Heritage Hanmer Springs
Ranked #7 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Reviewed 6 January 2013

Standard room with additional living area. Good sized room, clean and presentable not nothing to write home about. NO AIR CONDITIONING! Overall, this was a middle of the road hotel which was reflected in the price.

  • Stayed: December 2012, travelled as a couple
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2  Thank Leerdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 6 November 2014

Dear Leerdd

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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570 - 576 of 706 reviews

Reviewed 6 January 2013

We stayed here over the new years period. It is situated in the middle of town, so everything is close by including supermarket, restaurants, bars, shops, and the town spa pools. Clean and comfortable room. We booked a standard room and got more than expected. Our room was spacious, with queen and king beds, and spacious bathroom. Flat screen tv, radio with iphone/ipad dock, plenty of towels (I especially liked having extra towels), bath robes, and nice toiletries to use. There is no air conditioning, a fan was provided, but we just opened the window to let in the nice cool breeze. Beautiful gardens also. Our room was not ready by check in time, which was very painful as I was very ill and needed desperately to lie down, but were given drink vouchers to use in the restaurant area while waiting. No lift, but only needed to lug our luggage up the stairs one level. I did notice some elderly struggling with the stairs though.

Stayed: December 2012, travelled as a couple
Thank KayJay646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 6 November 2014

Dear KayJay646

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

The hotel looks very good from the outside and inside. Pictures of local history are a feature throughout the corridors. Isobel's restaurant - named after a nearby hill - is in a grand room with huge windows facing the gardens. The breakfast buffet includes superb home made bircher muesli ..... congratulations to the cook.

Upper floor bedroom was comfortable but dated - good view, comfortable bed, insufficient lights and insufficient table height surfaces. Modern bathroom had a good view. Free WiFi in room for 30 mins per day per device.

Extensive lawns are a suitable environment for relaxing.

Stayed 2 nights at Christmas but wish there had been time for another 2 nights.

  • Stayed: December 2012, travelled as a couple
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Thank Arkense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 11 December 2014

Dear Arkense

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2012

We stayed here on christmas night this year and left on boxing day.

Excellent location, perfect walking distance to the springs ... must see ...

Rooms were a good size but dated and needed some care. The first room we got had blood on the sheets. Joel was at the front desk and immediately moved us from room 104 to room 108. He was very apologetic and wanted to make it right...

The 2nd room was much larger and was made for 'special accessibility' needs. It had no tub, but had a spacious shower. The only downside was that EVERYTHING gets wet in the bathroom :( It was a warm day we ripped the blanket off the bed. Like the blood ridden comforter in 104, this room's blanket was stained, smelled bad and just nasty. Once it was off the bed the crisp white lines looked much more welcoming!

The senior manager on duty was more interested in getting more folks packed into her Christmas dinner than attending to 'operations'. Feedback from others who did attend, said it was over crowded, poorly managed, and the food hardly worth $100+ pp.

Way over-rated for the price.

Joel the front desk guy was spectacular. Excellent customer service skills and acts with a sense of purpose and urgency. Great work Joel!

  • Stayed: December 2012, travelled as a couple
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1  Thank NimNada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 11 December 2014

Dear NimNada

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2012

Stayed here for a weekend in November 2012. I had a lovely little room/cabin in the gardens set back on the grounds. Rooms nicely appointed with good space to move and clean and tidy bathroom with lovely toiletries to use. Bath as well as shower
Setting is peaceful and grounds have tennis court and pool. Restaurant was good and very nice breakfast available. Many other eateries in easy walking distance.
Hot pools are also very easy walk away so over all its a great location. Service good, rooms are a high standard. My only suggestion to the hotel is that the foyer really lets it down. The entrance and drive up are lovely but the foyer itself seems really stark and lacking any real 'welcoming feel' to it. Lets the whole place down as it really is the first impression once you are in the door.

  • Stayed: November 2012, travelled solo
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Thank travellerNZfromCHCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 28 December 2014

Dear travellerNZfrom CHCH

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We really appreciate your feedback and hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012

This hotel is a beautiful part of the world . We had a corner deluxe room, very spacious but only a double bed. And pine side tables, coffee and reading table clashed with the character of the room ie large wing back arm chairs. Some of the curtains in the room were very dirty. For the fees charged room should have been exquisite . Bathroom excellent.

Restaurant had lovely atmosphere with quality food. Meat was not cooked as requested. wifi only available in lobby. No lift due to heritage rules, so travel light.

Unfortunately this should be a great facility, but missed the mark. We were quite disappointed.

Stayed: November 2012, travelled as a couple
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 28 December 2014

Dear Chris M

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We appreciate your feedback about the decor in the rooms. Just this month we installed new beds in all our Lodge rooms and the feedback has been excellent. We will be looking replace the furniture in our Lodge rooms in winter 2015. This is an ongoing process and we will need to delay the project until the end of high season because we will be quite busy.

Wifi is now available throughout the property and we are considering offering 500GB of free Wifi to all our guests. We will make a final decision on this early in 2015.

Thanks again for your feedback and we hope to see you again soon.

Best regards,

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2012

We stayed a night in one of the 3 bedroom villas with friends. We haven't stayed with Heritage Hotels before and I'm not sure what I exactly expected but we were very pleasantly surprised. The villas are set in a beautiful garden area with a central pond. The views up to the hills and Hanmer residential properties is lovely. The villas are spacious, reasonably modern and very clean. Our only issue was the squeaky floors from the upstairs room but not really much of an issue. The reception staff were very friendly and checking in and out was a smooth process. I'm pretty sure we will book here again next time we go to Hanmer.

  • Stayed: November 2012, travelled with friends
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1  Thank Luka01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 28 December 2014

Dear Luka01

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We really appreciate your feedback and hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Hanmer Springs
Price Range: £81 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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