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“Another Stay at the Heritage”

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Heritage Hanmer Springs
Ranked #7 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Reviewed 17 June 2013

This is the third time we've stayed at the Heritage, always in a garden villa, always enjoying ourselves. True, the rooms and interior are not perhaps of a 5* standard but do have a lovely old warm charm. We stayed mid week and the hotel was not busy, the staff at reception were very polite and efficient, the staff in the dining room/bar area were simply superb!! A special mention must be made of Maria who was there every single time we popped by, and went above and beyond the call of duty. Loved sitting by the fire, ably stoked by Kurt, enjoying happy hour drinks, I mean half price chardonnay of the quality we enjoyed, wonderful! We enjoyed the a la carte breakfast breakfast menu and after some "research" in town came to realise this is easily the best value for money in the village, taking into account the quality of ingredients and the portion size. It was for that reason we chose to have dinner there too, and we were not disappointed! Everything one would expect from a fine dining restaurant, but with a nice relaxed touch making us feel right at home. The coffees were also of a high standard whenever we ordered them. All in all, we'll be back!

  • Stayed: June 2013, travelled as a couple
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1  Thank Oaties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 18 June 2013

Thank you for your kind words. Repeat customers are a bonus for us as it reflects well on the work we are doing.
Stay in touch and let us know when you are returning. This time we should celebrate.

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537 - 543 of 711 reviews

Reviewed 16 June 2013

Sent our parents for a well deserved weekend break away to Hanmer, bought a gift voucher for the Heritage Hotel. First problem was when we booked it we said they were elderly and needed a walk in shower, when they got there and were given their room it had a shower over the bath. My parents asked to be moved to a room they could use the shower and was told that's all we have or you'll have to leave. Second problem, the room wasn't made up during their stay, just bed cover pulled up and towels hung up, nothing fresh!!! They complained on leaving and was told very sorry but receptionist didn't give a damn...have phoned manager and left message over 2 weeks ago, and no-one has replied so I warning other travellers don't waste your money staying here as it costs a fortune for a weekend with no service and Hanmer is a beautiful place and a lot of other nicer places to stay!!!

Room Tip: Don't bother staying here. If you have a problem, they are not interested in helping.
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  • Stayed: June 2013, travelled with family
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2  Thank Alastair H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, Manager at Heritage Hanmer Springs, responded to this reviewResponded 18 June 2013

Dear Alastair
Thank you for your feedback. I am sorry your parents did not receive a room with a walk in shower as requested when the booking was made.
Like most hotels we have signage in our rooms advising our customers that if their towels are placed on the towel rack, they will not be replaced. This is common practice in hotels around the world.
I have not received any message asking me to contact you. Please do feel free to ring me.

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Reviewed 14 June 2013

Our room cost just shy of £100 for the night we stayed there in February 2013. The room was lovely: really big, comfortable and well appointed. We'd had a 5.5hr drive from Franz Josef via Hokitika, Greymouth and Reefton and booked this room on the road using Expedia. We'd hoped to find something a touch nearer Franz, but Greymouth was very uninspiring and we didn't see much of anywhere to stay all along route 7, so just pushed on to Hanmer, rolling in at about 9pm. It was wonderful to be able to slump on a sofa and watch TV for a hour, and we had a picnic dinner. The bed was firm and the room dark. The décor was a little dated but I actually really liked the room. It was one of the biggest we stayed in and both quiet and comfortable, and very clean. I'm glad we pushed on to Hanmer Springs. As we arrived late, we didn't eat there and didn't try the pool, but it was a nice-looking hotel, and literally just up the road from the spa.

  • Stayed: February 2013, travelled as a couple
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Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 18 June 2013

you certainly had a long drive from Franz Josef. I am pleased you enjoyed your stay with us and thank you for the kind words

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Reviewed 10 June 2013

Stayed one night with 3 other friends and we rented one of the villas. It was very cozy with a built in real fire place, spacious kitchen, 2 bathrooms, nice views, 3 bedrooms. All appliances included. Right next to an excellent restaurant. Desk staff extremely helpful. Short walk to hot springs. Wish we could have stayed longer instead of using it because of passing through.

Room Tip: Villas are worth it if you have 3 or 4 people--and cheaper than renting 3 rooms.
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  • Stayed: June 2013, travelled with friends
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Thank NEWYORKPROF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 18 June 2013

Hello New York Prof. Thanks for the kind words and yes the villas are great for a group aren't they.

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Reviewed 6 June 2013

We spent one night at Hanmer and it was fine. The staff are really nice and friendly and the hotel is fine. We were there mid week so it was pretty quite. Our room was nice, clean and warm. The only problem was were were close to reception and at the change of staff we could hear them talking and laughing. Great that staff were happy to come to work. Usually not a problem as we wake early, but as we were still on Aussie time, 7am was 5 am for us. Just request a room away from reception.
Breakfast was included in our tariff and as it was pretty quite breakfast was al la carte, which we prefer, better than the pre cooked variety sitting in buffet style.
My wife had the most delicious vegetarian breakfast whilst i went for the eggs benedict with salmon. It was nice except instead of smoked salmon it was tinned red salmon, not as good.
If these are our only complaints it's not too bad and we would stay there again. Happy hour was pretty good, beer and wine cheaper than in the local pubs.
Spend a few hours in the hot thermal pools nearby, lovely and relaxing. The hotel will supply towels, no need to hire at the centre. Don't forget to pack your cossies (bathers, swimming trunks etc.) and save on the $5 hire.

Room Tip: Just ask for one away from reception
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  • Stayed: May 2013, travelled as a couple
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Thank chermick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 4 September 2014

Dear Chermick

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

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Reviewed 5 June 2013

I booked this on the internet - 2 rooms, 1 each for my mother and I. When we arrived they only had one room booked, luckily they sorted out another one, but I wasted them ajoining which we were not able to have but the staff did a great job of rectifying the mistake. We stayed in the garden in a studio room (like a cabin with 2 rooms side by side) and it was beautiful and really cosy - the only problem was the noisy people next door talking and stomping around all night so I got stuff all sleep the first night and ended up watching my ipad until late - also the door between to two rooms opens and I was freaked out so asked reception and they said the other side cant open my side - a sign on the door saying that would be good.The parking is miles away and you have to drag your bags across the gravel which is a bit of a chore if your bags are heavy. A stocked mini bar would have been good, I ordered Cheese platter & a fruit platter which was lovely. The room service for dinner was DEVINE as was dessert we ordered. The light in the bathroom was not working but I got this fixed around 30 mins after calling. When we checked out, they had charged for the cheese platter & fruit platter on both rooms for both nights, so it took a while for the lady at reception to fix this for me. I would come back, but would like a stand alone house I think next time.

  • Stayed: May 2013, travelled with family
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Thank lsimpsondusty49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 18 June 2013

I am glad to see you enjoyed your stay despite a few annoying "niggles" and I apologise for that. It's not much fun when you can't sleep.
Each garden block has a car parking area beside it however it appears you may have parked in the main car park.

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Reviewed 3 June 2013

The lady at the front desk was very nice and helpful the room were not very clean. They had a french press coffee pot but no coffee, milk or sugar in the room. The rooms are dated! This place needs a face lift for this kind of money I would not go back. I do go to Hanmer often and I will not being staying here.

  • Stayed: May 2013
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1  Thank RobiUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 4 September 2014

Dear RobiUSA

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Hanmer Springs
Price Range: £83 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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