We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritage Hanmer Springs
Ranked #8 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Reviewed 17 September 2013

Stayed for 1 night at the end of last month in a Deluxe room. Plenty of space (incl. lovely comfy king size bed), bathroom functional and clean although could do with new grouting and silicone in spots. Good location, close walk to Hanmer Springs Spa and Pools and restaurants.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KaySF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 21 August 2014

Dear KaySF

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (703)
There are newer reviews for Heritage Hanmer Springs
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

516 - 522 of 703 reviews

Reviewed 8 September 2013

We had a regular room - I think they call it a premium room! It was very small, with no desk and nowhere to put your suitcase. We had to throw stuff on the floor because there was nowhere else to put it. I understand this is a heritage (ie old) hotel, so I don't mind a tight room, but I don't think having nowhere to put your suitcase is acceptable. Staff were fine, room was clean, food was OK. Just the size and furnishings of the room was unsatisfactory.

Room Tip: I'd ask to see the room before handing over your card!
  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Duncan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 24 August 2014

Dear Duncan M

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

Great venue for conference. Friendly staff, great villas and tasty food. Good sized conference rooms. Lunches and snacks were very tasty. Good at accomodating for those with dietary requirements. Grounds are great. We didn't use a spa or gym and we were not told if these facilities were available.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 24 August 2014

Dear Emma F

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

Stayed in a Garden Deluxe room/suite.

Issues:
Receptionist kept us waiting while chatting to guest before us
Unit smelt
Bathroom dirty - moldy grout
Bed spread was dirty
original fixtures and fittings
expensive
parking was a joke - ended up parking on grass
no mini bar in the room
couch was a pull out bed - lost all springs/comfort as a couch. not sure how comfortable as a bed as wasnt used.
very minimal exterior lighting. got pointed in direction of unit and struggled to find it. got the itourch out to find it - at over $200/night would have expected porter to take us to our room.

on the plus side:
Dvd player in the room
Housekeeping very fast at bringing more towels over
iphone speakers cool
unit was warm

Overall, felt ripped off and would not stay again

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank John_Lankshear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 24 August 2014

Dear John_Lankshear

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013 via mobile

This is a lovely hotel in the centre of Hanmer Springs. The deluxe rooms are great and are big enough for a family with 2 kids. Breakfast is awesome with a huge choice of hot & cold foods! Staff are always polite and friendly!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Alibaliboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 24 August 2014

Dear Alibaliboo

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

We stayed in a chalet in the grounds of the hotel. The room was warm and well appointed and represented very good value for money.

Staff throughout our 2 day stay were super-friendly and super-efficient, and we were very impressed with reception staff as we threw them a few unforeseen challenges.

The food was very good and there were good breakfast options.

Housekeeping were excellent and we will definitely stay here again. We have been to Hanmer many times but never stayed at the Heritage before. This was a good experience and one we are keen to repeat in the future.

Stayed: August 2013, travelled with family
1  Thank BruceFarquhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 27 August 2014

Dear Bruce

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

We are glad that you enjoyed your stay with us last year. As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

We hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

Our room decorated in dark browns was quite depressing - however the constant squeaky floorboards made the room more interesting! Two armchairs in the room was a good idea, but the room was then a bit cramped - with one chair obstructing the tea/coffee/wardrobe area. The water pressure in the shower was unfortunately fairly dismal. The buffet breakfast had a good selection to choose from, except the "hot" food selection was lukewarm - not the best. Breakfast wait staff were very pleasant and gave great service.

I think the most disappointing aspect of this stay was the Reception staff - at both arrival and departure. A smile or two would have been lovely!!

Stayed: August 2013, travelled as a couple
Thank Mckenzie88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded 27 August 2014

Dear Mckenzie88

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanmer Springs hotels
0.1 mi away
The St James
The St James
#1 of 21 in Hanmer Springs
466 reviews
0.6 mi away
Hot Springs Motor Lodge
Hot Springs Motor Lodge
#7 of 21 in Hanmer Springs
291 reviews
0.1 mi away
Village Lake Apartments
Village Lake Apartments
#4 of 21 in Hanmer Springs
296 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Select Braemar Lodge & Spa
Select Braemar Lodge & Spa
#9 of 21 in Hanmer Springs
309 reviews
0.3 mi away
Settlers Motel
Settlers Motel
#3 of 21 in Hanmer Springs
605 reviews
0.5 mi away
Hanmer Springs Scenic Views Motel
Hanmer Springs Scenic Views Mote...
#12 of 21 in Hanmer Springs
148 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Hanmer Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
Price Range: £80 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Agoda, HotelQuickly, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Heritage Hanmer Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing