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“Stylish Renovated Historic Hotel”

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Heritage Hanmer Springs
Ranked #8 of 21 Hotels in Hanmer Springs
Port Macquarie, Australia
Level Contributor
95 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Stylish Renovated Historic Hotel”
Reviewed 1 January 2014

This is an older style hotel that has been sympathetically renovated. The rooms are smallish but our bathroom was generously sized with a full bath and plenty of space. In the room there is a lack of bag space and benches to put things on but the bed was very comfortable and good TV positioning for viewing. The hotel is well located in the middle of Hanmer Springs with an easy walk to shops and the hot springs. Our breakfast was included and was buffet style with a good choice in an interesting historic dining room. Staff were efficient without being anything special. We ate dinner at a local pub which we would recommend, as the hotel dining prices were too high for us. The Heritage is a good choice for hotel accommodation in Hanmer Springs and on our experience, you are unlikely to be disappointed.

Room Tip: Our room in the main section of the hotel had a pleasant view and was quiet.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 2 January 2014
Thank you for your positive feedback and I am pleased you enjoyed your stay with us.
I would like to advise our Chef is currently reviewing the menus to ensure we have a range of food option and prices that appeal across the board.
Have a great 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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666 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hanmer Springs, New Zealand
1 review
Reviewed 1 January 2014

An excellent meal marred by poor service.
Lost booking, requested table not available, poor knowledge of the local wines on offer and every effort to close the restaurant while still dining in' spite of "dining till late" being advertised. It was 10pm on New Years Eve!. Then staff attempted to charge extra for using a credit eard.
The only bright spot was the manager saw sense and waived the "company policy" charge on the credit card.
This is not the standard expected of an international hotel in' a tourist centre. It is time to take a good hard look at the service you provide if you want to be recognised as a top class hotel.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank CeeDee52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 2 January 2014
Thank you for your feedback and the kind words about some of the team.
I am sorry you found your restaurant experience to be disappointing and although we do have staff with English as a second language, they are encouraged to seek assistance if the communications do not flow smoothly. I am disappointed this was not the case for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013

Accomodation aquired in Villa 346 situated right by a small lake with ducks & their ducklings to greet ya each morning and as for our rooms what more could you say 6 of us stayed there with comfort , Dishwasher, Washing Machine, Flat Screen, Ipod radio, Great sleep had, etc yes comforts of home. As for the linen/cleaning service on a daily basis can not fault.
Suggestion though use your own Mobile, Ipad & data with local service connection no problem. Yes we're aussie's and would inform any of our friends to check out this part of the country. Would come back again hopefully when its winter its a photgraphic journey. Did not take in the hotel crusine/ menu offered we ate out. Special mention to Chef "aussie" steve whom has been helpful with my wife & sis-in-law quires & thanks for the cuppa.

Room Tip: Check out those 3bd room Villas
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank chrisnjulez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 2 January 2014
Thank you for your kind words and have a happy 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
Level Contributor
185 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 28 December 2013

This hotel is in the historic Hanmer Lodge building which has been restored and is surrounded by nicely kept landscaped gardens. Being just 90 minutes from Christchurch, it is a good place to stay if you want to experience the beautiful Southern Alps and it is located in the centre of town, near to all of the region’s natural wonders, including the famous hot springs themselves.
The rooms are adequately kitted out with good sized, comfortable beds and ensuite facilities. The restaurant is slightly old-fashioned but suits the era of the original building. There are also self-catering cottages in the grounds.
Food is average and quite expensive, there are better value-eateries in the village. Staff are attentive but many of them are from Eastern Europe so communication can sometimes be challenging.

Room Tip: Take up one the regular offers that this hotel group promotes.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ingenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 29 December 2013
Thank you for your feedback and I am pleased you found our staff to be pleasant and helpful.
It's disappointing that you did not enjoy our restaurant experience as well.
Our Chef is currently reviewing our menus with a view to providing food options that are prices across the board and I hope you get the opportunity to visit us again. Happy New Year
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Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2013 via mobile

We stayed in a villa as there were no other rooms available. It was expensive for what it was; $339 per night! This may have been due to us staying in peak season. The staff were really friendly and helpful and the location is excellent. It is 2 minutes walk to the springs/spa on the main road so also close to the bars & restaurants the town has to offer.

Stayed December 2013
Helpful?
Thank sleepy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 29 December 2013
I am sorry you found our villas expensive however they are three bedrooms and fully self contained including a lock up garage.
Yes the price is slightly higher for Christmas and New Year period but overall our room rates are competitive with other accommodation in Hanmer Springs. We also have the added benefit of a swimming pool and tennis court.
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Auckland, New Zealand
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 December 2013 via mobile

This hotel is in a great location. Few minutes walk to the hot pools. Very close to everything.
The room was clean and tidy although a little dark. We were just aim a basic room...there are certainly other room to choose from.
The hotel has a beautiful back garden area with a swimming pool. The pool isn't heated but was refreshing after sitting in the sun.
Was fine for what we needed...a one night stop.

Stayed December 2013, travelled as a couple
Helpful?
Thank Sejie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 29 December 2013
Thank you for your kind words and I am pleased you enjoyed your stay.
All the best for 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
56 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 December 2013

And older hotel very well furnished , just stayed the two nights the gardens are large and beautifully kept , comfortable rooms with a large restaurant with good food , great central location short walk to the Spa's

Room Tip: Ask for a room with a garden view.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TezFoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review, 29 December 2013
thank you for your review.
We are very lucky to be situated in such a beautiful part of New Zealand and we are very proud of our location and gardens.
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Additional Information about Heritage Hanmer Springs

Property: Heritage Hanmer Springs
Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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