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“Very slow service” 2 of 5 bubbles
Review of Five Stags Hanmer Springs

Five Stags Hanmer Springs
Price range: US$5 - US$28
Cuisines: Bar, Pub, New Zealand
More restaurant details
Restaurant details
Good for: Local cuisine, Groups, Kids, Child-friendly, Bar Scene, Special Occasion Dining
Dining options: Dinner, Breakfast, After-hours, Lunch, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Christchurch, New Zealand
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Very slow service”
2 of 5 bubbles Reviewed 30 December 2013

Had two meals here while we were staying at the adjacent hotel. Both times service was very slow, over an hours wait for dinner, and the same for breakfast! Staff were unwilling to make modifications to the meal plan. Overall a disappointing experience

  • Visited December 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
2 Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, 5 January 2014
Dear Andrew P, thank you for reviewing us, although I do wish we had provided fast and efficient service to you on the occasions that you dined. I know I have replied the same in the last two reviews, but sadly we are training and fine tuning a new menu and restaurant in our busiest period and have let down some of our diners. We have had great verbal feedback from a lot of customers, but unfortunately on your times with us we have not delivered -for this we the team at the Five Stags Hanmer Springs apologise and hope you will one day give us a second chance on another visit to Hanmer Springs.
Kind regards
Kim Rogers
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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281 reviews from our community

Visitor rating
    90
    88
    43
    28
    32
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Christchurch, Canterbury, New Zealand
Level Contributor
50 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Eat elsewhere”
2 of 5 bubbles Reviewed 29 December 2013

Slow, over priced, small portions. The waitress advised one more minute after waiting 20 minutes for fish and chips and burgers and chips. After a further ten plus minutes she walked out tipped part of one meal on herself. Walked back in the kitchen and reappeared with the same meals. Five minutes later the fish and chips arrived. About seven chips and two tiny fish for $19. All three left hungry. Would not recommend this place.
The place attempts to pass itself as semi fine dining but seems to have no clear identity.

  • Visited December 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
1 Thank Andy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, 30 December 2013
Hello Andy, it is with regret I read your review of our new restaurant Five Stags Hanmer Springs. In saying this though your feedback is vital to us to ensure we can improve as we have been open for one week now and are still fine tuning somethings. Your feedback in regards to portion sizes was address on our second day of opening and I am now pleased to advise the Chef has increased these. With a tight schedule between completion of the restaurant and opening date our friendly wait team are now learning the ropes as we operate, My apologies for the slowness of the service on the day you visited. Thank you for your feedback, as with all new ventures you have some moments where what is planned and what happens on the day can be different. Our goal is to ensure every guest enjoys a friendly warm welcome which is complimented with good food and beverage. I hope one day you may give us a second chance to enjoy this.
Kind regards
Kim Rogers
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Excellent restaurant”
5 of 5 bubbles Reviewed 28 December 2013

Nice to see this restaurant change ownership/ management. Decor is very appealing, staff friendly or though the night we went it wasn't that busy (24 Dec) food was yummy & good value.

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank 120Carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, 30 December 2013
Hello Carol, Thank you for taking the time to post your review on the Five Stags Hanmer Springs. It was pleasing to read you enjoyed our new restaurant, new menu and change of decor. With one weeks trading now under our belt we are pleased with it too and look forward to welcoming you back on your next visit to Hanmer Springs
Kind regards
Kim Rogers
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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