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“Excellent Customer Service”
Review of Settlers Motel

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Settlers Motel
Ranked #3 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Brisbane, Australia
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Excellent Customer Service”
Reviewed 9 January 2014

We stayed 2 nights last week and found the Management here really know what customer service is all about. Staff speak to you if they see you which is a rare thing. They were so friendly, rooms perfectly clean, you can walk everywhere from this location. We stayed in 6 motels in NZ and this was by far the best. It feels like they actually want you there & care that you have a great time. Well done!

Room Tip: Upper level
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Desley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 11 January 2014
Thank you so much for taking the time to write a review of our motel on TripAdvisor.
We really appreciate it and yes we certainly do want our guests to enjoy their stay at Settlers.
We work hard to ensure our guests are comfortable and happy while they are here and your review lets us know we are on the right track! Many thanks once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • German first
  • Any
English first
Mount Maunganui, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2014

My partner surprized me with a romantic getaway with a package deal of the hot springs and accommodation at settlers. I was really impressed with our room and the little touches that they had like the choclates on the bed. The place was clean and tidy with surpub service.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank tinkabella29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
thank you so much for your review on Trip Advisor and we are glad you enjoyed your time at Settlers. We hope you can return to our beautiful village some time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 31 December 2013

We hadn't been to Hanmer Springs before and was interested in a package that the local Hot Springs offered. I booked a package, and the accommodation was at the Settlers Motel.
It was superb!! It was clean and welcoming and the staff were very kind and thoughtful to their visitors. They always were happy to answer our questions and were available when ever we required them.
Certinaly a place I'll be going back to!!


Sarah, Melbourne; Australia

  • Stayed December 2013, travelled with friends
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Helpful?
Thank Sarah123000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
Thank you so much for taking the time to write a review on our motel and we are so glad you enjoyed the Settlers Experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
Reviewed 30 December 2013

Absolutely loved our stay. Really pleased with the quality and standard of our room and facilities. Nice touches with the bathrobes and bedlinen quality - hotel standard! We will definitely be back and have already recommended you to our family and friends.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
It is great to hear you enjoyed your stay at our boutique motel and we are always striving to ensure Settlers is as great as it can be! We look forward to welcoming you back and thank you for your lovely review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 December 2013

My partner and I visited Hanmer between Christmas and New Year’s Eve, we were pleasantly surprised when we arrived at the motel, we were greeted warmly (as if we were being welcomed into someone's home) and the room was gorgeous! We were so impressed with the complimentary DVD collection and towels for the hot springs. The studio unit was perfect for the two of us; we wished we could have stayed longer. We will definitely be recommending to friends and hopefully we can come back one day and enjoy this hidden treasure again!

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
We are so pleased you thoroughly enjoyed your stay at our motel, we strive to ensure our guests have everything they need! thank you so much for taking the time to write a review and we look forward to welcoming you back some time in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2013

We have been to Hanmer on many occasions in the past and as creatures of habit always stayed in another nearby motel, but this time we left it too late to book for the Christmas holiday and had to look around for some alternative accommodation. We were therefore delighted with our stay at the Settlers, the hosts were friendly and welcoming, our spa unit was immaculate, very well equipped and quiet, there were no additional charges and we enjoyed the complimentary chocolates and Christmas cake. Needless to say we will be back.

Room Tip: We chose one of the two ground floor executive spa units which are separate from the main building a...
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank 44edmund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
We really appreciate your writing a review on Trip Advisor and are happy to hear you were pleased with your 'second choice' motel! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2013

Our first night in New Zealand was spent in the pleasant Settlers Motel. The proprietors were informative and efficient. They helped us find interesting activities in Hanmer Springs. The room was comfortable with well made furnishings. Small but very comfortable. I would recommend Settlers Motel to others.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sallysettlers, Owner at Settlers Motel, responded to this review, 5 January 2014
Thank you for your review on Trip Advisor and we are glad you enjoyed your stay at Settlers and in our lovely village. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Settlers Motel

Property: Settlers Motel
Address: 6 Leamington Street, Hanmer Springs 7334, New Zealand
Phone Number:
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hanmer Springs
#1 Spa Hotel in Hanmer Springs
#2 Family Hotel in Hanmer Springs
#3 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Settlers Motel 5*
Number of rooms: 15
Official Description (provided by the hotel):
SETTLERS MOTEL is a 5 star boutique motel carefully designed for your comfort and privacy. With relaxing decor and quality fittings you can be assured of a totally rejuvenating holiday, short break or romantic weekend away in superb accommodation which has that special touch. We are situated just 60 metres from Amuri Avenue in lovely tranquil surroundings with no street or traffic noise. We are a Qualmark 5 Star rated motel - Self Contained and Serviced - "Exceptional, among the best available in New Zealand." ... more   less 
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Also Known As:
Settlers Hotel Hanmer Springs
Settlers Motel Hanmer Springs

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