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“Undiscovered Gem - Isobels at the Heritage”

Isobel's Hanmer Springs Restaurant
Price range: US$11 - US$28
Cuisines: New Zealand
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: After-hours, Reservations
Description: Isobel's Restaurant is located in the Heritage Hanmer Springs hotel and is open every day of the year for breakfast, lunch and dinner. We also have a fantastic outdoor Terrace overlooking our gardens for amazing al fresco dining. We offer a variety of meals to suit most tastes and we are proud to offer vegetarian, vegan and gluten free options.
Christchurch, New Zealand
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Undiscovered Gem - Isobels at the Heritage”
Reviewed 3 April 2013

We visit Hanmer all the time but had not been to Isobels in the grand old Heritage for a very long time. Wow! What an undiscovered gem. Grand old worldly ambience, complete with white linen tablecloths, and large fireplace with comfortable seating at end of room. Loved the entree of pâté. The mains of venison and Molesworth Station beef fillet were exceptional. Friendly and attentive service. Couldn't fit in dessert! Our only complaints would be that they didn't promote this lovely restaurant more widely (including on the hotels own web site) and the wine list could benefit from a small 'cellar selection' section. Great night and we will be bringing friends back to experience Isobels for themselves.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 3 December 2014
Dear Simon W

We really appreciate that you took the time to review our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Thanks again for your feedback.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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136 reviews from our community

Visitor rating
    70
    28
    22
    11
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Christchurch, Canterbury, New Zealand
Level 3 Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“we were squashing flies all evening!”
Reviewed 3 January 2013

We brought our parents to Isobel's knowing that last time we visited we enjoyed it. However this time we were really surprised at how old and dated the dining room has become. It was really dark and the extremely dull lights didnt seem to help at all, all evening there were only 6 tables dining and for a Saturday that's pretty rubbish! We were sat next to a window that was covered in flies. We asked the waiter if he could sort them out as they were buzzing all the time and flying in our faces (so annoying!!) and he said we could move tables if we wanted-but that would mean away from the light of the window and we didnt want that as it was so dark. So we stayed where we were and killed flies all evening-lovely! I was disappointed to find the only vegetarian main meal was exactly the same as when we were last here in July, could do with either adding more vegetarian mains or changing it more regularly, its hard enough trying to find something suitable for me to eat but when its the same again 6 months later that's just lazy!

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Vikki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 3 December 2014
Dear Vikki M

Thanks for your review of our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 1 Contributor
4 reviews
“Wish I'd got married here!!”
Reviewed 27 October 2012

Great atmosphere,superbly maintained outside areas,the staff are friendly and professional.We were always greeted with a smile,you don't get that a lot these days.We enjoyed lounging and having a drink by the fire,on a wet evening.

Visited October 2012
Helpful?
Thank Ameliabistro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 29 November 2014
Dear Ameliabistro

We really appreciate that you took the time to your review our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
Level 6 Contributor
126 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Wonderful ambience”
Reviewed 21 October 2012

We went in a group, most had steaks and a couple said they were not hot but the rest were happy.my chicken was lovely. Service could have been a little better but if we wanted to have a cosy romantic night, could not think of a better venue. All up we were happy. We will go back anyway.

Visited October 2012
Helpful?
Thank missiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 29 November 2014
Dear missiek

Thank you for your review of the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, Canterbury, New Zealand
Level 4 Contributor
39 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Posh”
Reviewed 14 October 2012

Great Food but expensive.
Good Service and very POSH.
Not our normal type of place but very good for a special occassion.

Visited January 2012
Helpful?
Thank NZCitizen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 25 November 2014
Dear NZCitizen

Thanks for your review of the restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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