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“Beautiful food” 3 of 5 bubbles
Review of Isobel's Hanmer Springs Restaurant

Isobel's Hanmer Springs Restaurant
Certificate of Excellence
Price range: US$11 - US$27
Cuisines: New Zealand, European
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Groups, Business meetings, Child-friendly
Dining options: Lunch, After-hours, Breakfast, Dinner, Drinks, Accepts Mastercard, Accepts Visa, Delivery, Free Off-Street Parking, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Isobel's Restaurant is located in the Heritage Hanmer Springs hotel and is open every day of the year for breakfast, lunch and dinner. We also have a fantastic outdoor Terrace overlooking our gardens for amazing al fresco dining. We offer a variety of meals to suit most tastes and we are proud to offer vegetarian, vegan and gluten free options.
Christchurch, New Zealand
Level Contributor
3 reviews
“Beautiful food”
3 of 5 bubbles Reviewed 15 September 2013

Have never dined at the Heritage before - always thought it was exclusive and expensive. Was very pleasantly surprised - great prices with a full menu. My duck salad was beautiful and the flavours lasted for a long time afterwards! Only disappointing side of our meal was over an hours wait for our main even though there were not many tables occupied. I will definitely be back...that duck salad - hmmmm

  • Visited September 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Jessmae K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 12 January 2015
Dear Jessmae K

Thanks for posting a review our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Thanks again for your feedback and we hope to see you again soon.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

122 reviews from our community

Visitor rating
    65
    25
    17
    11
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Nelson, New Zealand
Level Contributor
119 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“A very disappointing high tea at $25/head could do a lot better!”
2 of 5 bubbles Reviewed 29 July 2013

We booked a high tea as a change from having a lunch and also in a belief that we could use our Entertainment gold card. (The book said it could be used any time).

The dining room was pleasant and the view from the window ok but the ambiance for a high tea was sadly lacking. The music being played would have been more appropriate to an Indian restaurant. There was a mixture of what sounded like Bollywood music mixed in with a bit of Latin and although it wasn't loud not really appropriate to set the scene for an afternoon tea. Call me old fashioned but high tea to me means a bit of classical (or instrumental easy listening) comfy lounge seating and in winter a lit fire. But never mind, the food will make up for it .....er no. Thought this would fill us up but sadly not a lot of it!
2 small club sandwiches each (nothing exciting in the filling) 2 tiny scones each (granted lashings of jam and cream which exceeded the size of the scones 5 fold - tasty mouthfuls granted, but literally a mouthful) and 1 biscuit type confection each. This all for $25 each. Very disappointing but I though oh well at least we'll get a discount for our Gold Card. Apparently NOT. The high tea is excluded as its a promotion (really? didn't see anything about it being a promotion and discounted - goodness knows what the 'proper price' would be). So we ended up paying the full amount which added to the disappointment.

I later went onto their website to look and to be fair it does say that high tea is excluded from the entertainment book. Lesson learned - next time I book anywhere from the 'book' I'll be sure to check that its valid. This is the first time its been refused! Putting up a notice in the dining room as you enter to inform clients that there are exclusions to the entertainment book would be helpful as I, and I am sure others wouldn't routinely look at a website for ordering meals.

P.S. If you want to know what a high tea should be like I recommend the Sky Tower Auckland - 4 different types of sandwich, 4 different types of pastries and scones and a recipe book!

  • Visited July 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank dolly070759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 25 January 2015
Dear dolly070759

Thanks for your review of our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Fantastic!”
5 of 5 bubbles Reviewed 20 July 2013

Dinner was so great that we came back for breakfast. Definitely top dollar but that's Hanmer and we had two great experiences so it was worth it

  • Visited July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 25 January 2015
Dear Nigel S

We really appreciate that you took the time to review our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blenheim
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great breakfast”
4 of 5 bubbles Reviewed 16 June 2013

Breakfast was lovely, so much selection and the wait staff were friendly and attentive. Definitely great to wake up to and have that sort of breakfast available

Visited June 2013
Helpful?
Thank Alastair H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 25 January 2015
Dear Alastair H

Thanks for posting a review of our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
97 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Yummy High Tea”
4 of 5 bubbles Reviewed 5 June 2013

We enjoyed a delish high tea. The dining room is really nice, and the view outside is amazing. It is such a peaceful place, this is not the best high tea I have had but it was very nice and the whole package of the food and the atmosphere was a winner. We had room service later which came from the resturant and it was DEVINE. The service was excellent - really friendly staff and very attentitive.

  • Visited May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank lsimpsondusty49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageHanmer, General Manager at Isobel's Hanmer Springs Restaurant, responded to this review, 25 January 2015
Dear lsimpsondusty49

Thanks for your review of our restaurant. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible dining experience for our guests.

Best regards

Duncan Mackenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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