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“Overall excellent but small details to be fixed”

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Le Chateau de Feuilles
Ranked #1 of 3 Hotels in Baie Ste Anne
Certificate of Excellence
Houston, Texas
Level 5 Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Overall excellent but small details to be fixed”
Reviewed 2 October 2013

We selected this hotel according to the critics we read everywhere: it was supposed to be the best hotel on Praslin. We arrived after a 4-day stay at Hilton Northolme on Mahe, which was really what we were looking for (full intimacy, beauty, private beach, etc.). Our first impression was disappointment:
- there is no direct access to the beach, you must take your car. It was really not clear on the hotel website.
- we booked a chateau ocean suite, and all the "chateau" rooms are just above the reception, with the view on the roof of the restaurant (with the ocean behind).
BUT, the staff is a real 5-star crew. They clearly understood our distress and did everything to make our stay the best as possible. We have been upgraded to an ocean suite. It was much better even if there is no total intimacy in this hotel, night hugs on the balcony are not possible, you even need to close the curtains if you do not want others to see you in your room.
As I mentioned in the title, some details do not correspond to with the standards of Relais & Chateaux: the shower inevitably floods the bathroom, the bathtub is too small for two, there is only a single massage table (no couple massage), the swimming pool is just a rectangle with no charm (which paint even needs to be refreshed), wifi does not work properly (you must stay at a one meter distance from the internet box), when we went to their private island (which was awesome, that particular day will remain unforgettable, swimming with turtles, private desert beach, etc.), they gave us trash bags to pack our belongings (what about waterproof tanks ?), the breakfast is standard (no waffle or crepe, no smoked salmon, two kinds of pastries only, same for dinner (I remember one starter being lettuce with tomato, that was a joke), let's say that the food is definitely not 5-star.
But, once again, the kindness of the staff (very late check-out, tips for the visits, etc.) and the beauty of the site made us forgot all these and we had a very pleasant stay.

Room Tip: Do not select a Chateau room or suite.
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  • Stayed September 2013, travelled as a couple
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Helpful?
7 Thank PascaLena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateaudefeuilles, Propriétaire at Le Chateau de Feuilles, responded to this review, 5 October 2013
Google Translation
C'est avec beaucoup d'attention que nous avons lu votre commentaire. Certes nous ne partageons pas les mêmes avis que vous et surtout par rapport aux feedback que nous avons de nos clients.
Le Chateau est un hôtel très exclusif avec seulement 9 suites, c'est une ambiance très cosy totalement différente de celle que vous avez eu dans votre premier hôtel a Mahé. Merci de vos compliments concernant toute l'équipe du Chateau car effectivement ce qui nous est plus important que tout est que vous soyez heureux, c'est notre principale occupation et nous aimons nous adapter a chaque client.
Nos suites sont tout à fait aux normes. S'agissant d'une douche à l'italienne, il est un fait qu'elles sont très ouverte et que si vous dirigez le pommeau de douche a coté …Nos baignoires Jacob Delafon sont très grandes mais il n'est pas stipuler qu'elles sont pour deux personnes !
En ce qui concerne notre SPA, oui nous avons une seule table de soin et de massage car avec 9 suites seulement notre masseuse arrive a répondre à toutes les demandes de nos clients en massage et soin SPA 5 mondes.
Pour notre piscine qui est très appréciée de nos clients sa taille est tout de même de 12m x 6 m, là encore elle correspond tout à fait à un hotel de notre taille. Ce qui est fort dommage c'est que vous n'ayez pas été sensible à la qualité du traitement de notre eau qui est réalisé sans chlore, avec des minéraux: Le MagnaPool
Je pense vraiment que votre avis sur notre hôtel a été influencé en comparaison avec l'hôtel de 80 chambres que vous avez fait avant de venir chez nous, et nous ne vouons pas être comparer à ce genre de grand resort ( bien souvent impersonnel ) qui vu le nombre de clients : plus de 160 lorsque l'hôtel est complet…c'est sur qu'il faut mieux qu'il ait plusieurs masseuses et tables de massages…
Toutes nos installations wifi ont étaient changée cette semaine pour un haut débit et toujours gratuit ! Néanmoins nous ne voulons pas régler nos appareils qui distribuent le wifi au maximum car nous ne connaissons pas les effets secondaire des ondes.
Je suis heureux que l'excursion sur notre île privée : Grande Soeur que nous organisons tous les week-end vous ait plu…il faut dire que cela est plutôt indescriptible et demande simplement à être vécu pour le comprendre, mais chut nous n'en dirons pas plus.
Pour le petit déjeuner nous avons une carte très complète avec des crêpes, du poissons sauvage fumé des Seychelles : Le King fish que nos clients adorent, nous préférons leur faire découvrir nos spécialités Seychelloises au lieu d'importer du saumon fumé d'élevage dont on ne sait pas de quoi il a été nourri. Et si vous avez envi de quelque chose de particulier comme des gaufres, il suffit de nous le dire comme vous le propose Ruddy lors de votre check in ou Harry au restaurant nous pouvons faire du sur mesure à condition de nous en faire part.
Là encore ce que nous voulons c'est votre bien être TOTAL, que vous vous sentiez comme chez vous grâce au coté très intime de notre maison qui s'étant tout de même sur 5 hectares, avec des vues panoramiques sur la mer à couper le souffle dont une à plus de 300 degrés, avec un hélipad pour les transferts…et une équipe de 35 personnes pour veillez en permanence sur votre bien être tout en restant discret.
Je ne pense pas que cela soit par hasard que les clients nous ai classifié en première position car l'expérience Chateau de feuilles est unique au monde ! Et ce genre d'hôtel est plutôt en voie de disparition car ce qui est vraiment important pour nous c'est la passion et l'amour que nous portons à notre travail, avec un maximum de qualité et non la quantité, rentabilité…
Cedric MOREL
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English first
Basel, Switzerland
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 September 2013

The hotel is perfectly located on a small hill. With only 9 rooms is it very quiet and relaxing. We stayed in the Ocean Suite which offers amazing views. All suites seem to be very spacious yet it would be nice to have pictures of all 9 rooms online as they differ a bit.
Food was marvelous on the last night, before that it was good. Vegetarian options were good, too. If you love fish and sea food the place is great. And desserts were always delicious. Breakfast was very tasty and offered a very good variety (eggs with ham/bacon, herbs,... fresh
fruit juice, fresh fruit, coffee/tee/hot chocolate, pain au chocolate, croissant, toast,...). Staff was always very friendly and very attentive.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
3 Thank Silvia20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 August 2013

We have stayed here 10 days during our vacation in August It was amazing, it exceeds any my expectations. Excellent, cosy, beautiful hotel, with overwhelming service and attitude towards the clients, warm, relaxing atmosphere and respect to the clients' privacy and different cultures and personalities.
Spa is excellent, rooms are spacious, nice, silent, a whole territory looks as Edem Garden. Food is so tasty, and during 10'days menue was always different and never repeated.
Special thanks to the staff, which is so professional and kind, whose hospitality made our vacation super successful. Warmest our thanks to Harry - real Chateau' treasure.

Room Tip: All rooms are excellent! Reserve the time just to enjoy Chateau 's whole territory, it is full o...
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Liliya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2013

My wife and I stayed here for 6 nights in January 2013 for our 20th anniversary. Hotel only has 9 rooms, resulting in a very tranquil holiday far removed from the crowds. We were in the Ocean suite with double panoramic views, which was definitely worth the higher price, with views on both sides of the room from the hill top overlooking the 2 sides of the bay, a large bathroom and bedroom and separate small working space. Staff incredibly helpful and friendly, excellent service every day from Harry and the team at dinner. Dinner always of very high quality. La Digue day trip a must as well as the private island day trip which the hotel organises - best beach you will ever experience on Sister island. Anse Lazio breathtaking. Will definitely return in not too distant future.

  • Stayed January 2013, travelled as a couple
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Helpful?
2 Thank gerhardk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2013

Evrything is perfect: from the staff helping you with the finding ideas and solutions to visit the island to the food and the room (it even has a computer to watch the wedding pictures!). The pool on the top of the estate offers the greatest view. The spa is also amazing (you have the feeling to be in the nearby forest).

Room Tip: Room number 5 has the greatest view!
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank framboizin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gelnhausen, Germany
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2013

I've stayed at this lovely place for 7 nights during my honeymoon. I've read al lot about this hotel but it is even more beautiful than i could imagine. I had an ocean suite and the view was just stunning, panorama ocean-view to both sides! The room was perfect and really nice decorated on my arrival. I booked half-board and I never before had such good dinner every evening! It was really al highlight of every day! A rental-car was included and you can reach every beach or the valle de mai in a few minutes. Unforgettable was the trip to the hotels private island "Grande Soeur". That place is as close to paradise as you could imagine. Free giant-turtles, two wonderful beaches, a very good barbecue, very good snorkeling-conditions. Like a dream! The staff was allways very helpful, sympathic and authentic! This is really the most beautyful place i have ever been!

Room Tip: ocean suite offers incredible view!
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  • Stayed June 2013, travelled as a couple
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Helpful?
4 Thank Ivanicko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaipur
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 July 2013

Was here in 2007 for My honeymoon and it was just the perfect hotel and place to be in. The spa was great and the Jacuzzi is the best in the world . We enjoyed the meals and food was tailor-made as per our preference

  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Avi_Singh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Chateau de Feuilles

Property: Le Chateau de Feuilles
Address: | Pointe Cabris, Baie Ste Anne, Praslin Island, Seychelles
Phone Number:
Region: Seychelles > Praslin Island > Baie Ste Anne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Baie Ste Anne
Price Range (Based on Average Rates): ££££
Number of rooms: 9
Official Description (provided by the hotel):
Ideally nestled on the idyllic and remote elevated coast of Praslin Island, Le Château de Feuilles representing the prestigious brand Relais & Châteaux offer by far, the most spectacular and unrivalled panoramic ocean view in the Seychelles. Sense the magic as the hotel features only nine exclusive accommodation options for a thorough taste of tranquility, privacy, intimacy and romance, with each of the luxurious exclusive options gifted by stunning picturesque turquoise ocean view and unspoilt lush beauty. Be it a romantic break or a family getaway, embark on a memorable holiday journey with us to experience in style the wonders of the Seychelles, your desires and in the making of your dreams, tempted by unconditional pamperings and surprises. Ultimately escape to this incredible hotel destination delivering the brand's promise with the so-perfect scene for quality time with loved ones, set-up only for you to extensively unplug and unwind whilst rejoicing an unfeigned and unmatched 5-star level of service. ... more   less 
Also Known As:
Chateau De Feuilles Hotel Praslin Island
Chateau De Feuilles Praslin Island

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