Ok, full disclosure... we did not actually stay here, but we did have a bad experience with this hotel, and they happily took our money, for which we got nothing in return (except for a headache).
We had originally booked this hotel to stay there for 3 nights in August. I was VERY excited about staying at this hotel, as the reviews for it on TripAdvisor made it sound exclusive, private and very special. So it was intended to be our "amazing hotel experience in the Seychelles."
Seven months in advance (because the hotel gets fully booked very quickly) we booked 2 rooms in the the hotel for 3 nights, a Tuesday, Wednesday and Thursday, I believe. We paid a deposit to the hotel of about $1,200 to reserve these rooms. However, not long after booking the rooms, we had a schedule change. We still wanted to stay at this hotel, but now we needed to get the rooms for a Thursday (already booked), Friday and Saturday. Unfortunately, by then (a full FIVE MONTHS ahead of our arrival), the hotel was already sold out, and we could not get the rooms for the Friday and the Saturday. We had the Thursday night alright, as that was already booked, BUT the hotel has a 2-night minimum stay policy. So we couldn't use that Thursday night! The hotel informed us that in the unlikely event that 2 rooms on Friday and Saturday opened up, we could stay here, but in any event they were KEEPING our $1,200 deposit ... and this was a full FIVE MONTHS ahead of our arrival! Yes, you read that correctly.
We went back to our travel agent and checked, and he told us, yes, there was some fine print about the hotel that said that they would keep our deposit no matter what. We did (through our travel agent) try to get the deposit back, but it was useless. We presume that, as popular as this hotel is, "our" paid-for rooms were sold to someone else, but we still had to pay for it. So, in essence, the hotel raked in double fees because of our schedule change. Outrageous!
We ended up staying at La Reserve instead, and had no real problems with that hotel.
SO: BUYER BEWARE!!!! Check all the fine print before booking at this hotel, and don't make any schedule changes!
- Official Description (provided by the hotel):
- Ideally nestled on the idyllic and remote elevated coast of Praslin Island, Le Château de Feuilles representing the prestigious brand Relais & Châteaux offer by far, the most spectacular and unrivalled panoramic ocean view in the Seychelles. Sense the magic as the hotel features only nine exclusive accommodation options for a thorough taste of tranquility, privacy, intimacy and romance, with each of the luxurious exclusive options gifted by stunning picturesque turquoise ocean view and unspoilt lush beauty. Be it a romantic break or a family getaway, embark on a memorable holiday journey with us to experience in style the wonders of the Seychelles, your desires and in the making of your dreams, tempted by unconditional pamperings and surprises. Ultimately escape to this incredible hotel destination delivering the brand's promise with the so-perfect scene for quality time with loved ones, set-up only for you to extensively unplug and unwind whilst rejoicing an unfeigned and unmatched 5-star level of service. ... more less
- Also Known As:
- Chateau De Feuilles Hotel Praslin Island
- Chateau De Feuilles Praslin Island