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“DONT DO IT WITH DERTOUR and WATCH OUT if your hotel is not located in MAHE!!!”
Review of Indian Ocean Lodge

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Indian Ocean Lodge
Ranked #2 of 8 Hotels in Grand Anse
Reviewed 18 March 2011

Amazing islands, Seychelles is the destination, just a paradise. Good hotel and location. Poor service and unfriendly staff.

My partner and I spent 10 days in Seychelles. No words to describe the beauty of the islands and the beaches. Nice hotel location, a few foosteps from the beach. As u get in the reception, u can see the pool and the beach from the entrance. The double-shower bathroom and the room were quite clean, with A/C, fridge, free safe..., no complains at all. From the balcony there was a very nice view, with the palms garden and the sea just a few meters away. Very quiet and peaceful place. The beach was empty of people most of the time!.

Breakfast buffet was quite poor in varitey and quality. I am not very fussy about the breakfast (In fact, I prefer a small buffet, otherwise I eat too much and I feel bloated the whole day! :-)), but I consider that, for that hotel, location and price, you can expect much more.

Something I did not like was that they did not inform you about the prices for dinner. There is a written menu, but no word about the prices. Food was nothing special, a bit bad I must say. Every Saturday there was a "Creole Buffet", and I must admit that it was quite good, as I love fish and the creole sauce, but there was plenty of good stuff such as cakes.

There are not many restaurants close to the hotel, and only one which can be reached on foot, called Britania (the grilled fish with creole sauce is quite good). If u want to go somewhere else u will need to rent a car or get a bike.

We booked with DERTOUR and everything seemed to be fine. The big surprise comes when, after arriving at Victoria Airport, we found out that THERE WAS NO TRANSPORTATION MEANS BETWEEN THE ISLANDS FROM 17:00 H TO 10:30 the NEXT DAY!! That means that, if you arrive to Mahe Island in the evening and your hotel is not located in Mahe, YOU HAVE TO SPEND THE WHOLE NIGHT AT VICTORIA AIRPORT!!, were there was nothing, nothing at all. We were quite upset about that issue, because our operator, DERTOUR, NEVER WARNED US about it. We booked 9 nights at the Indian Ocean Lodge Hotel,...(1 NIGHT LOST). Well, despite we felt dissappointed, cheated and tired we tried to think positive and decided to enjoy the rest of our stay, that was great.... But, the problems turned up again the last day. Our flight was departing at 03:55h., but the LAST FERRY leaves Praslin to Mahe at 15:00h. That means that we had to think of what to do during more than 10 HOURS in Mahe with our luggage. Well, as I was aware of that issue, I tried to avoid that. and I contacted our "German representative" in the hotel and I explained our problem. I proposed her to contact DERTOUR, and swap the last night in the Indian Ocean Lodge for one night in ANY other place in Mahe, just in order to have a place to stay and to sleep before the long trip back. From our perspective, it seemed quite a fair deal, especially due to the fact that DERTOUR never said any word about the problems we were going to face the day of arrival and the day of departure. Well, our representative was not helpful at all, and she just wrote a "message" to them, ignoring the urgent nature of our problem. Then, i decided to contact DERTOUR but they said that was our problem and that we were already aware of the transportation problems...(!!). Shortly after, I wrote them an e-mail and I am still waiting for the answer.(1 MORE NIGHT LOST!) That thing really upset me, because for DERTOUR is very easy to swap one night in one place for another somewhere else. They can arrange it just sending a fax...., and we have to take into account that, at the end, WE PAID 9 NIGHTS AND WE STAYED 7. More than unfair, isn't it?. Well, DERTOUR thought otherwise and I strongly recommend not to do any booking through DERTOUR.

Well, we took the last ferry at 15:00h. and we were taken to the airport. Once there, we managed to leave our luggage in a "left luggage" room, for which we had to pay 20 eur. (the door was closed and the person was not there, we have to phone him up using the number written on a sticker posted on the door) and at least, we took a taxi to Victoria and we went around the city where the "1st International Carnival of Victoria" was taking place and we could kill time before picking up our luggage (NLT 23:00H, closing time of the left luggage room).

Despite our hotel and the location was very good, I recommend to get accommodation in La Digue, you will not regret. In La Digue u can find the most beautiful beaches of the planet!! If one day I decide to go back, it will be in La Digue.

So remember, if any of u is planning to travel there, keep in mind that there is no transportation between the islands during the evening and night. Enjoy your stay.

Jose.

  • Stayed: March 2011, travelled as a couple
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14  Thank CrabChaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 66 of 317 reviews

Reviewed 18 February 2011

Arriving at this hotel gives a ‘wow’ moment as you look through the plush reception to the pool, beach and sea in front of you. You walk out onto a deck which hosts tables, chairs, recliners and the restaurant and surrounded by palms. The beach is just footsteps away.
The room is in a block of four with a outdoor sitting area. Inside the bed is beautifully made up with flowers to emphasise. The bathroom is bright clean and has a double shower. The main room is a bit dark though due to all the heavy shutters.
The restaurant is faux French, which is a bit of a let down. There are no prices quoted as it seems most people were on half board, so us B&B’ers were left in the dark. French food in a tropical setting where local creole food could be served is inappropriate in our opinion. It’s too fussy, too complex and also too expensive. Breakfast is a buffet with a great selection of fruits, cereals, breads, meats eggs etc.
Staff were friendly, especially the restaurant staff working the breakfast shift. Reception staff were variable.

  • Stayed: February 2011, travelled as a couple
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1  Thank TrevMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

We visited Christmas 2010 into Jan 2011. Richard and ALL were very polite, helpful and nothing was too much trouble. The Chefs worked their socks off, and gave us all the WOW factor with the variety of local produce. Our room was lovely with great views over the gardens and Indian Ocean. The pool and pool bar, even though small, was a refreshing heaven during the warmest parts of the day. There was pleasant live music on most nights, ( not for the loud reveller types) which suited us. The electric sockets are for English 3 pin plugs, so no adapters are required. There is a kettle in the room and the water is good. There is a huge bar of aloe Vera soap in the large bathroom, and all the rooms are non-smoking. Praslin is a beautiful Island, which gives easy access to many of the other unique Islands of the archipelago...AND we witnessed a Paradise Wedding at the hotel whilst we were there - WONDERFUL - Thank you Richard and all your lovely staff. (and thanks to the Bride & Groom)

  • Stayed: December 2010, travelled as a couple
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Thank cumonyooreds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2010

Stayed 4 night in this hotel. Do not expect white sandy beaches and turqoise waters during the SE monsoon (we were warned though, so not an issue for us).
Beach covered in seaweed (as reported by many). Further north, there were strecthes that we almost 100% covered, so the stretch in front of IOL was not that bad. I believe the hotel tries to clean up a little bit, a task to be repeated after each tide.
The rooms are nicely decorated and have a tropical atmosphere. Spotlessly clean everywhere. But iy you have neighbours, they better bit quite and calm people, because sound isolation is poor (as in many hotels in the seychelles).
Some staff were friendly, some were not. Some were friendly sometimes and sometimes not. Really hit and miss when it comes to customer service. For most Seychellois service comes down to the bare minimum. Even when they make obvious mistakes (for example with orders in the restaurant), they try to blame the customer and charge you for things you never wanted or ordered. Also printing our e- ticket proved too much of a complication ("go to the nearest internet cafe")
Overall average stay for a correct price (Seychelles standard - nothing is cheap here)
.
Beware of the One Hour Internet cards. If you decide to break up your session, for some reason the total time does not add up to one hour. Staff aware of the problem (which is with the servid provider) but no warning or advice is given. Airtel office is nearby and they have better options for internet.
Restaurant was very average. Wednesday is buffet night but choice and quality is little. Yet,we did not have any real bad experience with the food.
I would recommend the hotel for its cleanliness and beach (only during NW monsoon) and if you do not care too much of the staff attitude. If you plan to go for homeymoon, i think there are better options available.

  • Stayed: September 2010, travelled as a couple
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Thank aries104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2010

Nice rooms and pool area. Beach is fantastic but not between April and November when it's smelly and covered in seaweed. Staff work hard and are pleasant. Some of the food is excellent, but it can also be disappointing. Worth hiring a car and exploring - there's loads to see.

  • Stayed: August 2009, travelled with family
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1  Thank Alelni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2010

Frankly Im shocked there are not more reviews on here about this hotel, and Im surprices at the negative one ref the seaweed - some people just dont know how to enjoy themselves maybe and seems like some are never happy?

We are British and just spent 4 nights here (end of June) and bearing in mind this is when the seaweed is on the beach by the hotel - (which I knew about) - it was still amazing and totaly worth the money. When the seaweed is not on the beach its stunning.

The seaweed seems to affect the beach (Grand Anse) April-September. So if you want a perfect beach by your hotel - visit Indian ocean lodge from Sept-April when its hot - hot - hot and generally considered to be peak season by the locals. However DONT RULE IT OUT IN THE OTHER MONTHS as they offer a free 20 minute daily shuttle to the other side of Praslin (Cote D'or beach) where you can chill on their lovely beach all day.

On Cote D'or you can also eat at many local restaurants and have a lovely day out.

Also - from the hotel, you can take a very cheap local bus service to the Anse Lazio beach at the top of praslin which is stunning ! (its about 40p to go anywhere on the island by local bus and the bus stop is outside the hotel, staff will help you so a great way to explore Pralsin like a real tourist).

During the Seaweed months - this hotel is quiet and peaceful, we had the pool to oursevles all day, and the bar man on the pool bar was so cool and friendly. It was like having a private hotel to ourselves.

The rooms were great - large, air conditioned -very comfy bed with a good matress, perfect in face - good double shower - lovely having a balcony and ours faced the sea. It was great listening to the sea at night, we were so close. Room also had a fridge so we brought our own booze and sat on balcony chilling out at night.

Despite the seaweed, the hotel has benches set higher up behind a step fence so you can sit with a drink and look out over the sea - you dont even notice the seaweed really. However if you are a beach person then you have to get the shuttle to the other side during April-September as you cant swim or walk along the beach during the other months.

We really didnt find it a problem as we were moving on to a beach resort next so took this opportunity to do the day trips and explore and also spent a day chilling by the pool and relaxing.

The hotel provides beach towels and do your ironing for free - so sweet.

The staff are all local here and you really get a feel for being in the seychelles - we could also walk 5 minutes to a cash point - local shop and a few other hotels were only a short walk or bus ride away if you wanted a change of scene for dinner.

Castello beach hotel up the road (7 mins by bus) was good for dinner and a lovely setting dining by the beach and pool - as was the Britannia hotel (5 mins walk) for local creole food in a nice chilled out surrounding,

Food - The best breakfast we encountered (and I have stayed in many of the 5* hotels around mahe and praslin). The scrambled eggs were bliss and the friendly lady chef was a delight in the monring - she brought me pancakes every day once she knew I liked them. Good choice of fruit - pastries - cooked bacon and eggs, and cheeses etc - perfect for everyone.

The lunch and dinner are fairly costly (about 32E each) but they also offer a half board option which is probably better for money - for lunch - we booked B&B and ate off the pool snack menu which is available until 6pm and has sandwiches, chips and burgers which were great (and same prices as in the UK).

Dinner was tasty though, and restaurant is nice at night, right by the sea again so chilled out and service was excellent. Drinks were not as expensive as at other hotels - beers were same price as in the UK, and they do a happy hour from 6.30 - 7.30pm where cocktails were 40% off - and worth trying for sure - yummy! (something other hotels should take note of !!)

They are just starting a re-vamp of all the rooms - new manager took over about 6 months ago and the front of house manager Annita is an absolute delight - total seetheart and so professional. I cant fault the reception staff either, they helped us with bus timetables, taxi bookings, and all the silly questions I threw at them :-)

The new room design (I saw the mock room) is lovely - bright, white and airy, very sea side but classy too. Everything you need and this place will fly with bookings. I think the new rooms will be rolled out to all 32 rooms by end of the year easily so cant wait to stay here next year and use the new rooms.

Things to note:
Rooms are made up in blocks of 4 (2 up and 2 down). Every room is interconnecting so great for families. Every room is the same, and has a balcony and air con. Some have better views of the sea than others - so request a sea view if you can (rooms 1 and 11 seemed to be the closest to the sea, with 1 being ground floor and 11 being upper but there were several blocks which faced the sea so check when you book).

I love this hotel - my advice is to hire a car - or take the local bus - stay here when the seaweed affects the beach as its cheaper and nice and quiet - and bus or shuttle to the other side on day trips - during the days off and evenings - chill by the pool and on your balcony. Take a day trip to La Digue - well worth it and by far the most fabulous beaches ever seen!

This is a relaxed and friendly hotel and bills itself as 3.5* I think but its as good as any 4* hotel I have stayed at and is generally popular with Itallian and french visitors. Us Brits are missing a trick though!

Im booking again next year - In fact I liked it so much am considering getting married here maybe in Sept-Oct when the beach is clear and they have a lovely Gaezbo which is all lit up at night by the pool. They also take wedding parties up to Anse Lazio beach which is stunning - its such a friendly place, I think a wedding here would be a lovely experience).

  • Stayed: June 2010, travelled as a couple
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4  Thank donnakebab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2008

This 32 room hotel is really worth a stay at. Laying directly on the beach of Grand Anse and with it's big trees on the site it is a very romantic place to stay. The rooms are spacious and the restaurant is of a vey high standard. Important to know is that the beach is at it's best between november and may. The other half of the year the Cote d'Or beach is better. However, there is a daily transfer to the Cote d'Or beach for the guests.
The little village of Grand Anse is on walkingdistance. Praslin has many possibilities for trips and excursions. Therefore a stay on Praslin should never be too short!

3  Thank iot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Indian Ocean Lodge

Address: Grand Anse, Praslin Island, Seychelles
Region: Seychelles > Praslin Island > Grand Anse
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #2 of 8 Hotels in Grand Anse
Price Range: £162 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Indian Ocean Lodge 3*
Number of rooms: 32
Official Description (provided by the hotel):
Our rooms are spacious, each boasting a king-size bed, air-conditioning, ceiling fan, tea & coffee making facilities, mini fridge, IDD telephone, WiFi, safe, hairdryer and satellite TV and private terrace.The restaurant offers both local and international cuisine in an informal and friendly atmosphere. Live music five times a week. Our bar on the seaward side services both the lounge and the pool deck. Shuttle service to and from Cote D’or beach are available daily. ... more   less 
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Also Known As:
Indian Ocean Hotel Praslin Island
Indian Ocean Praslin Island

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