We had booked 4 rooms for family outing in Aug2014. Mixed feeling about this place - We reached the resort around 3pm, without delay we headed to restaurant for lunch to Ala-carte restaurant. Reception staff were polite and cooperative and agreed for checkin after lunch. Checkin was smooth, but out of 4 rooms keys of 2 did not work causing delay in re-activating the keys and making us wait..the staff who took us too rooms were cold and not aggressive about resolving the issue soon. First disappointment there! Then one of the room was stinking due to humidity. We asked them to change the room immediately but they sprayed room freshner instead!! Ridiculous! Later we had to escalate to higher ups and got the room replaced by night..tedious! All this left us with little time to relax :( Finally when we were about to hit the bed, the linens and quilt was stained with dirt.. worst for a resort of this class! Housekeeping changed it after calling for couple of times Food was flavorful and staff were good at ala carte restaurant. Breakfast was good too. Service at the resort was OK
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- Also Known As:
- Club Mahindra Kodagu Valley Hotel Madikeri
- Hotel Mahindra Kodagu Valley
- Mahindra Kodagu Valley Hotel
- Club Mahindra Madikeri, Coorg India - Kodagu (Coorg)