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Phree44

Perfect

5.0 of 5 bubblesReviewed 1 Oct 2012
The service that i have experienced at this resort is incredible. Words cannot begin to describe how we have been welcomed at this resort. The restraurent manager Payab Lamjuy has been incredibly kind offering his services and unique sense of humour every meal despite the language barrier
He and the entire staff at Ao Prao Resort have been amazing.
They have made the stay a million times better. Thank you so much
Date of stay: September 2012
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Traveller rating
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Reviewed 30 September 2012

We stayed here for 7 nights and thought that may be too long, however it was a great week at a very classy resort. From the time we arrived at their office at Seree Ban Phe we were treated well! The shuttle service to the resort was by speadboat, it was a little bumpy but that was due to the weather being a bit bad. The speadboat drops you off right on the beach of the resort only feet away from reception. On arrival we were greeted by The receptionist (Saifon) who was very friendly and helped us throughout our stay. Our cottage was very spacious, clean and had a great view of the beach. I was a little disappointed with the outdoor spa, actually it was just an outdoor bathtub, but would have chosen this cottage anyway because of the views. The beach itself was clean and well kept and was for exclusive use just for people staying at resort, which meant it was always quiet. The restaurants were fabulous, the 'O' restaraunt serve Italian food, and would definitely recommend the seafood pizza...I never seen so much seafood on a pizza. The Buzz restaurant served amazing Thai food and we ate here the most, the Breeze restaurant which was part of the Ao Proa (sister resort) 5 mins away was also very good, they also have evening singers at the Breeze and a fire dance on Fri and Sat evenings. We were a bit disappointed by breakfast, on the weekends the selection was fabulous, but during the week it was limited. There was a cheap food place in between Ao Prao andLe Vimarn called Lima Coco, and was very very cheap, but the quality was poor. When moving around the island you options are limited, theirs taxis consist of a pick up truck where you have to sit in the back and the roads are bad so expect an extremely bumpy ride. There are other places to eat on the other side of island, we took taxi to venture out on the first day ans to get a feel of distance etc then walked thereafter. The walk is about 20-30mins. Overall this resort was good value for what we paid and staying here 7 days was not enough and we would definitely be back. The staff here are very friendly and cannot do enough for you, The restarant manager Payab and his team always treated us as 5 star guests and made our stay that extra special.

Date of stay: September 2012
Trip type: Travelled as a couple
1  Thank waynesuperc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2012

Had a trip for 5 days 4 nights in a Spa Villa to celebrate my friend's birthday, warmly welcome by the staff from the begining until departure. We spent most of our time at the Spa and their staff is extremely attentive and professional, also their little 'part time staff', beer the cat always welcoming us at the Spa reception. Frankly, all the staff members are very attentive with passion, they solves our problem promptly which make our stay without any hassle. Me and my friend had a dinner in 'O' and they had arranged a birthday cake which really surprised us. At this place, you could found a lots of little creature around you like lizards and snake. Sai Kaew beach also a good place to hang out for a drink or dinner, you may also enjoy the fire dance show there.

One shortfall was their reservation team is seems needs to improve on handling enquires, I had sent a email for confirm transportation arragement 8 days in advance but no respones until the arrival day. This trip we found overall experience is great and definetly will go back again.

Room tip: Request for the new Spa Villa which spacious and mordern.
Date of stay: September 2012
  • Trip type: Travelled with friends
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Thank Meow701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2012

We spent a weekend in the Vimarn with our two sons. It's a good alternative for those who want to escape the rush of Bangkok for a weekend. We took the taxiboat(2000 bath for the boat, prepare for a 'shower when it rains...) on fridayafternoon as we were too late for hotel shuttle-boat.
The weather was very bad, rough sea and rainy. The entrance lobby of the hotel is nice and well kept. Disappointment when receiving our rooms, 802 and 803. Very old and dark. Old wooden terrace, even blankets were old and in rough cotton. As we passed many modern cottages on our way to our rooms we were surprised to see ours. As it was raining very hard we didn't do more prospection (...) that evening and 'accept' this lodging. A very noisy airconditioning and another unpleasant story changed our opinion about this type of rooms and the next morning we went to reception to complain. We were very surpised when we were told that modern cottages were the same classification of ours. I must admit that I had no problems to obtain new rooms.Apparently reception is aware of this 'discrimination' in roomtype. The new obtained rooms were great. Compare it with a tuktuk and a limousine. What a difference. Honestly such a difference for the same price is not permitted. We spoiled one night of the two. So be aware when booking. Avoid 801,802, 803. The 6.. and 7.. are new rooms for sure. Mention the new cottages when booking.
Pizzas in the italian restaurant are excellent (wood oven). The Thai restaurant (Buzz) is also very good. Breakfast as far as choice of bread a bit poor. Where was the dark(er)bread ?
Price of wine is indeed, as I read in other reviews, very expensive.
As the rain on sunday was very heavy we had to take an open jeep to the harbour. Fortunately you get raincapes but ..... Shame on Koh Samet. On the road to the harbour we crossed dirty, very dirty villages where all the garbage seemed to be dumped. Depressing to look at. Is this a national reserve ??????
They need months to clean everything. Perhaps it's better in the direction of hotel Paradise, otherwise don't leave the hotel.....

We will go back for a short break but will avoid old rooms. If I understood well they intend to renew all of them after rainy season.

We drove about 2,5 hours from Bangkok. Of course try to avoid rush hour when leaving the city...

Date of stay: September 2012
  • Trip type: Travelled with family
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Thank KREEFT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2012

Really enjoyed stay here -- spacious and elegant cottages set in beautifully tended ground on the beach. Patab and his team extremely attentive. Really recommend Buzz restaurant -- food was fresh, elegant and nicely presented.

Date of stay: August 2012
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2  Thank Andrea N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 August 2012

We booked a two day stay with Le Vimarn in a package at 18400 baht throught the Bangkok sales office. They recommended this one over the other properties that they own because of the location and that it is "five star." (which was probably not true and more like 3.5). There were many little things we did not like about the place including how the rooms are old and run down, but the little things did not bother us much.
The major let down was on our last day when we decided to stay a little longer and take the last boat out at 3 pm. We asked to check out later than noon so we could have time to spend in the ocean and shower. The receptionist firmly denied saying there are guests. She offered a shower room instead checking in the next day. In the morning of the check out day we asked them to come get our already packed bags to move to this "shower" room. They denied saying they would leave our bags outside until we needed to go take a shower. When we came back from lunch around 1 pm our bags were right in the front of the property easily seen and not guarded. We were a bit taken aback but we proceeded to get the shower room which was a much older and smaller version of our room. We did not mind but when we tried to turn the ac on it did not work. We asked the staff and they said verbatim "the shower room is used for shower so air conditioning cannot be used by guests." That really ruined our whole experience at the hotel. It really made us feel like we were not welcome and we were using their shower for free. After all we spent more than 20k at this hotel. To receive this type of treatment was just unthinkable.
I asked to speak to the GM and was denied saying the GM is in a meeting. I hope this message reaches the GM so something can be done to change the terrible service. I have never seen a hotel that makes guests feel like they are unwanted and a burden.
However, to be fair the spa staff was exceptional in both technique (traditional Thai) and service. They even gave good restaurant recommendations (something we asked the front desk and the list they gave us was everything owned by the same owner as the hotel). In addition, there was a decent spread for breakfast and the restaurant staff were decent as well.

We definitely will not be coming back again to be treated like this.

Date of stay: August 2012
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3  Thank Praemala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
willy p, Manager at Le Vimarn Cottages & Spa, responded to this reviewResponded 23 August 2012

Dear Valuable Guest,

Greeting from Le Vimarn Cottages & Spa.

We would like to take this opportunity to thank you for choosing Le Vimarn Cottages & Spa as your stay during your Koh Samed trip recently.

It was with much embarrassment and regret that we learned of your dissatisfaction with the products and services at our resort. I would like to take this opportunity in the public forum to apologize sincerely and ensure you that all your comments have been taken most seriously. I have been tasked with tackling each of your comment points and improving them without any delay.

While I cannot change the past, I would like to invite you back as my personal guest so that we can show you that we really can do a much better job than what you experienced.

On behalf of our team our sincere apologies for the fact that your vacation was not all you expected it to be but please be assured of our commitment to all guests that comments received are taken in the manner they are sent and acted upon straight away.

Thank you again to visiting us and sharing your experience. We hope to have the pleasure of serving you again in the near future.

Warmest regards,
The Management

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