The lock wasn't properly working, we had to go back to reception to ask for help. The plugs in the room weren't working, we had to ask the reception to send someone to fix them. The second night of our stay the water stopped running, we went to the reception and told them about the problem. Fifteen minutes later still no water and none coming to say what's going on so we went back to the reception to find out it's gonna take another ten minutes - the people there didn't consider it might be nice for them to come to our room and inform us, nor they ever appologizec for the inconvenience.
Very poor breakfast, coffee was some kind of brown water. If you ordered fresh coffee from their menu things changed in terms of quality but also in terms of price - 90 thb for an iced espresso!!!
Although they have a nice designed and decorated terrace and restaurant it is useless as at 8.30 in the evening lights are turned off, the pillows are put away, restaurant and bar are closed. There's none available at the reception at that time, in case you have a problem, you are doomed. Not to mention around 9pm the latest they lock both gates leading to the village. In case you are late you have to take a detour and come to the resort from the beach.
The room was dirty, yellow sheets, dirty towels, sand and hair all over the floor. The first day I went to 7Eleven and bought my own cleaning products to clean the bathroom, otherwise I ccouldn't have touched anything in there.
The personnel looks bored and treats the guests with the biggest indiference I have ever met in this country. Not to mention they can barely speak English. I've been living in Thailand for two and a half years and I must say this was the first time I experienced such bad service.