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Thermenwelt Hotel Pulverer
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Reviewed 16 February 2012

I've been to this hotel more than a dozen times in the last 20 years and will give you a quick review about it that will tell you nothing but the truth. Also I'm writing this in English, for everyone to understand.
First of all, the hotel has clearly seen its best days, no one can negate that. If you're looking for a first class 5 start hotel, you are definitely wrong here. Allthough the Hotel has suffered from various problems over the last few years and therefor lost a bit of its glamour and of the exquisite flair it once had, the new management has done a lot to cope for that.
The hotel is simply old and if I hadn't been there those countless times, I would simply get a shock when entering for the first time. Maybe it's me, for I am young and want something modern, but seriously there are statues of saints in their entrance hall.
BUT if you'd ask me, whether I'd recommend that hotel for a vacation or not, I would definitely say yes though. At my latest visit everyone was super friendly, the rooms where clean and the maid service was very good. It was that old countryside flair that I enjoyed. Compared to any other 5 stars hotel I've been with, I wouldn't even give them 4 stars. But anyhow, let's switch to some details:

Rooms: As expected for a hotel with 5 stars everything is fine. Clean, good maid service, actually awesome extras (e.g. I even had a toilett with water cleaning device, they have scales in every room). Some of the better rooms, which are located in the 'old house', which was renovated aprox. 15 years ago, even have golden mountings. Allthough the furniture is kind of old allready, it doesn't look old, most likely renovated, but the furniture is not modern, again it fits the countryside tye, mostly dark wood.

Spa & Sauna: As already mentioned, it's not new, everything is about 15 years old (or even more) The wirlpools once were best of the best, but that's long ago. They have a thermic whirlpool, the water is aprox 28°C - 30°C, not for swimming though, water goes just to the hip. It just contains 3 places to lie down and an area for about 7 people to sit. The rest of the pool is without wirls, and the waterfall features are not working most of the time. For me the water was a bit too cold, and there were mostly children, playing.
Sauna is fine, and as long as there are not too many people, espially foreign people, who sadly know nothing about the sauna culture in Austria and therefor go inside with bathing suits, the Sauna is a Sauna. Nothing special. And old. One new sauna is outside as well.
Swimming pool is a swimming pool.
I can't tell anything about massage and spa treatment.

Food: Breakfast was awesome! They really did a good job there, improving what was bad. As a side note, the whole buffet area was reworked and looks so much better, I was really impressed. Breakfast has everything you want, really. Some included 'lunch' or snack on the afternoon is also available.
Dinner: The appetizer buffet was also awesome, allthough it was mostly the same every day. It was just huge and I had to eat more than I wanted. Regional speciallities were offered, so were international ones. Really the appetizer buffet was also awesome. The rest of the dinner sadly not. Don't get me wrong here, everything was OK. But not more than that, desserts were partly better. Sometimes I wondered if the cook how to cook. They offered 3 choices of main course and as always the choice was meat, fish or veg. But the fish was overcooked and very bland, while the meat was better. The sidedish was something fancy (like I'm used to at these hotel dinners), but they couldn't make up to what they promised on the menu, it was also bland and it seemed like it layed around for half of the day, without flavor and sludgy. But overall it was not too bad really, edible anyways, most likely my standards are too high. Allthough considering the Restaurant has one 'Haube' (Gault Millau rating) and is neighboring or the same as the hotel kitchen, the food should really be better!

Prices: For me the room prices are far too expensive during the Christmas holidays, I can get the same for nearly half the prive (exaggerating maybe), but my family goes there and we gotta spend Christmas together, right?

Well all in all my review might sound negative, but I really enjoyed it there. It was a great time to relax and I will definitely go there again, allthough preferably not during the Christmas holidays. If you're looking for a more exquisite hotel try visiting the Ronacher (allthough double the price, exaggerating again, but nearly) else you will have a nice holiday with friendly serive and familiy business.
(sry for those dozens spelling mistakes)

  • Stayed: January 2012, travelled with family
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4  Thank ramin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelPulverer, Inhaber at Thermenwelt Hotel Pulverer, responded to this reviewResponded 29 February 2012
Google Translation

Sehr geehrter Herr Ramin,

wir freuen uns, dass Sie nun schon seit mehr als 20 Jahren mit Ihrer Familie in unser Haus kommen. Wir bedanken uns für Ihre umfangreiche Bewertung Ihrer persönlichen Eindrücke!
Es ist uns natürlich klar, dass man als Jugendlicher vielleicht andere Erwartungen als Erwachsener hat, danke aber für die Widergabe des persönlichen Empfindens aus allen Sichtweisen.

Wir sind jährlich im Sinne unserer Kunden bemüht, immer wieder Qualitätsverbesserungen durchzuführen und auch auf das Feedback unserer Gäste einzugehen und daraus wertvolle Tipps und Ideen zu aquierieren. Danke herzlichst für Ihre ehrliche Kritik.

Wir freuen uns auf ein Wiedersehen und verbleiben herzlichst aus einem winterlich-sonnigen mit super Pisten belohnten Bad Kleinkirchheim

Ihre Gastegeber-Familie Siegrun und Gustl Pulverer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

I spent a long weekend in this hotel with my wife.
It's been a great experience.
All the crew is very kind and welcoming. They speak perfectly Italian and you feel at home in any moment. The hotel is really close to the lift (5 minutes walking) and it has a big private parking for your car.
The hotel structure is much better and modern than expected (reading previous comments on Tripadvisor) and the wellness area is impressing.
Great food and, again, all the team of the hotel has been so kind that I can say I have never met such great kindness in all the team of any hotel I visited.
We felt so comfortable that we are already planning a summer visit!!

  • Stayed: January 2012, travelled as a couple
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Thank FabFlorence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2011

Three - in - one! That's almost all I want to say... The very nice slopes, excellent thermal-world, exclusive gastonomic adventure every night.

  • Stayed: January 2011, travelled with family
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Thank Max120368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2011

if you like austrian way in sauna place you will be disapointed ( people in swim suites), jakkuzi is on the wrong place for sauna users, some tables in restaurant have a little place around, nothing (Austrian) special in wine card; nice rooms, hotel in the center of BKK but for skiing to long for walk; no wirelles in the rooms, a lot of Russian people though New Year with diffrent culture in the wellnes and in the restaurant

  • Stayed: January 2011, travelled as a couple
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3  Thank Couple45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2010

Not typical 5 stars hotel, no big marble halls. The lobby bar, the reception desk etc. are not too big and cold by the look. Everything is cosy, smaller but comfortable. Fantastic food for buffet breakfast and dinner, home made strudels in the afternoon. Spacious and big rooms, fantastic SPA really worth the money. Outdoor and indoor jakuzzi are something to remember after skiing. The pool and saunas are also great. Parking is in front of the hotel, staff are very friendly. Some caffees and restaurants are very close.

  • Stayed: January 2010, travelled as a couple
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Thank Marina021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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