The hotel itself is a nice place until you travel alone. Then you get a very small room with parking view. I also didn't like the way I was treated on reception. Two women - a young one and an older one - never were attentive and helpful. They were always busy with their own chattering. Also the maid never knocked at my door before entering the room. Restaurant staff, in the contrary - was excellent! This hotel offers exquisite cuisine which I really liked. Besides, it has a fabulous groundings and good location.
Would I come there again? No. Until there will be equal treatment to all guests - despite the country of origin and type of accommodation.
PS Dear managers, if you hate Ukrainians, don't sale us rooms at your hotel. It was very unpleasant to get a bill which stated I came from Uganda (it's a lovely country but not mine), and my name was written with terrible mistakes.
- Official Description (provided by the hotel):
- Located at the Center of a lakeside park, this resort awaits you with all ist conforts: elegant accommodation, outstanding Dining, Relaxation and various Fitness activities. We are a family business and personally committed to the wellbeing of our guests. Surrounded by a 30.000 m² park with old-growth trees, directly on Lake Wörthersee with views across Velden Bay, our Resort offers a wealth of vacation pleasures. Our Hotel is member of the Velden Koestenberg Golfclub. 10 more golfcourses are at your disposal near the Hotel. Enhance your wellbeing with our extensive spa facilities. Indoor swimming pool, jaccuzi, Saunas, and the incredible lake Sauna. Massages and cosmetics with products of Maria Galland. All watersports, tennis nearby. Vinothek-winebar. ... more less
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