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“Lovely with a wonderful spa”

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Travel Charme Fuerstenhaus am Achensee
Ranked #5 of 20 Hotels in Pertisau
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely with a wonderful spa”
Reviewed 26 July 2013

A really lovely hotel with a brilliant spa and view over the lake. The service was impecible and nothing was too much trouble. The location of the hotel is amazing; on the lakefront next to the landing stage the rooms are large, clean and well appointed. There is a sense that it is part of a chain though and therefore it may not be for you if you are looks for traditional Tyrolean charm.

Stayed July 2013, travelled with friends
Helpful?
Thank businesstraveller226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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302 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Tucson, Arizona
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 June 2013

My wife and I travelled with my elderly mother (82), who definitely needed an "accessible bathroom". We found this most gem of a hotel - searching various sites and not a little "google-earth" (take a look at the surrounds of your hotel before you book) and of course, the reviews of tripadvisor friends who stayed here previously.

Note this hotel is expensive - but worth it. Like the Rolls-Royce of the hotel world, if you want to know how much it costs... you probably cannot afford it.

An almost out-of-this-world location marvelously positioned between the lake (Achensee) and the mountains (the Alps). Exceptionally friendly staff and rooms that had everything you could need. I've travelled to many places on business/private and here was a first - as we drove up and stopped in front of the hotel, a staff member walked out and greeted us asking if there was any help we needed !!! What a great touch and really friendly/human - best welcome I've ever encountered... that sort of thing leaves an impression.

Even though we were disappointed by one aspect of our stay, it would not deter me from returning or strongly recommending this wonderful place. Our disappointment was the dinner, which was weak if you selected the offered menu and farcical if you ask for changes (which my wife did) .

Our recommendation, go half-board (and our recommendation to the hotel, as plainly discussed with one of their management.... you have indeed an opportunity to improve - focus on this as there is not much else left, everything else was perfect!

Room Tip: We had lake-side, my Mother has Mountain view - both fantastic
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian_Erding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port d'Alcudia, Spain
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2013

Beautiful location and service without any of the stiff upper lip that could come with luxury hotels: loved the spacious spa area, copious and varied breakfast. Had loads of fun at a wine tasting organised by the general manager who was attentive and genuinely friendly to all his guests (including those like us who were not staying in the most prestigious rooms).
The itself Achensee is breathtaking.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mason D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romania
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 19 March 2013

I was positiveley surprised by Pertisau as a vacation spot . For a family with small kids in the age of ski learning , looking for a quiet place, I warmly recommend Pertisau.
This is not a apres -ski noisy, busy and fancy place like the large ones in Austria - actually it's a very small village , with a fantastic location (lake Achensee) and a few apartment houses + 3-4 larger hotels.

One of them is Travel Charme , nicely located on the lakeshore , with good rooms and service
I stayed in a comfort room , so a bit larger then normal, clean and with mountain view - mountain view is great ! In my oppinion equal with the lakeview rooms which are normally more expensive.

Good impression of the hotel , rooms clea,food OK . Restaurant has a great morning view to the lake and service is fine ....but at dinner time, if restasurant is full, it looks that they are either understaffed or the kitchen is a bit slow....however acceptable as time of waiting for a a la carte order....

In short , good choice for a week-end trip , but not more..Pertisau being so small, it does not offer too much except skiing for beginners and 2-3 restaurants around ...

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bogdantache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatehouse of Fleet, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 February 2013

The Furstenhaus has been re-vamped since our last holiday there (18 years ago) and has gone from being a very good hotel to an absolutely superb one. Standards of decor, comfort and cleanliness are all excellent, and the restaurant food is wonderful, as is the service. The spa and pool facilities are amazing. We will certainly return!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janet I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilfried D, Geschäftsführer at Travel Charme Fuerstenhaus am Achensee, responded to this review, 25 February 2013
Dear Janet I,

thanks a lot for staying at the Travel Charme Fürstenhaus Am Achensee and your amazing words. It's a big honour for us to get such a great praise. Hope seeing you soon here in Pertisau.

We are sending a lot of greatings to Great Britain

Wilfried Denk an the whole team
- Host & General Manager -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2013

The Hotel is nice, yet far from perfect. The surroundings cannot be better though, yet the place does not breath the Tyrolean style at all. Service is very friendly with an aim to please, yet too much narrowed by standardization. This may yet be inevitable due to the group to which the hotel belongs. The Spa is exquisite, and very complete, up to raspberries in the sauna beim Aufguss. The rooms are clean yet 'cold', that may be a matter of taste though. Food in the Laurentius restaurant is nice and tasty, yet not as good as one may expect reading the adverts from the Hotel. Is this hotel worth a 4S Star ? I would say yes, but the distance to a 5 Star resort is long. The unique location of this hotel at Lake Achensee merits however a great Top hotel. Concluding we would like to recommend this hotel to families and couples that can appreciate Austria, its unique flavour in combination with a grand Spa. If you are looking for a classic Austrian Tyrolean holiday experience, this is not the place to be. One negative point was that the room we had booked for our two minor daughters was at a different floor, which was not practical at all, allthough it was explicitely promissed at reservation that rooms would be adjacent, and no efforts were made to remedy this.

Stayed January 2013, travelled with family
Helpful?
1 Thank Tristan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilfried D, Geschäftsführer at Travel Charme Fuerstenhaus am Achensee, responded to this review, 5 January 2013
Dear Tristan B,

thank you for your holiday at the Travel Charme Fürstenhaus Am Achensee and your time you spent on to score us on tripadvisor.
For us it is important to get a honest feedback from our guests because only in this way we have the possibility to improve our quality.
Your words show me that we are a good hotel but we have to work better and harder every day.

I hope seeing you soon at lake Achensee

Wilfried Denk with the whole team
Host & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 July 2012

What a HOTEL. No fault,with Hotel staff,the Dining staff are excellent and well trained.The Location is HEAVEN and Paradice all in one. The Food from Breakfast, WOW what a Breakfast, to Evening was just GREAT. Well Done. The Spa etc was ; WOW .The suite we had was 235 but the view is interrupted and overlooked by 8 rooms. Try Suite 219,it will be GREAT,along with the Karwandel Suits.Please, this is a Hotel for Adults and not Children. We believe with the great spa etc the chill out factor would be destryed with crying and misbehaved children.Enjoy your stay,and saviour every hour. I have run out of adjectives to for this great hotel..
Please enjoy, as you are luky to experience such a great hotel and location.
Kind Regards,
Norman Russell.

Room Tip: We have rated our suite as very good,235 , as it is overlooked,but internally it was great.suite 219...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank normanrussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilfried D, Geschäftsführer at Travel Charme Fuerstenhaus am Achensee, responded to this review, 11 August 2012
Dear Mr. Russell,

Thank you for your stay at the Travel Charme Fürstenhaus Am Achensee and your extremly positive words on tripadvisor.

Your compliments for my staff, the food and the hotel is such an honour. Thank you!
So it seems you made a splendid recovery. For us it's great to hear that our guests leave us in such a relaxed and happy way and recommend us for others.

I hope you comming back soon.

Wilfried Denk
- host and hotel manager -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travel Charme Fuerstenhaus am Achensee

Property: Travel Charme Fuerstenhaus am Achensee
Address: Pertisau Nr. 63, Pertisau, Eben am Achensee 6213, Austria
Region: Austria > Austrian Alps > Tirol > Eben am Achensee > Pertisau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pertisau
#5 Luxury Hotel in Pertisau
#10 Romantic Hotel in Pertisau
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Travel Charme Fuerstenhaus am Achensee 4*
Number of rooms: 120
Official Description (provided by the hotel):
The 4-Star Superior hotel is the only building directly on the shores of Lake Achensee. Terraces and extensive windows offer unrivalled panoramic views. Modern comforts and a versatile range of services complement the 500 year old tradition of hospitality at this hotel. Alpine elements meet modern design, as warm colours and fine woods create a harmonious ambience, also in the 120 superbly furnished rooms and suites, which are almost with balcony. Indulgence extra: The Laurentius restaurant offers space and secluded niches as well as a unique view of the lake from ist enchanting winter garden. Delicate materials and warm colours make for a cosy atmosphere. Exercise and rest - you find them both on our 3,000 m² with heated indoor and outdoor pools and a large outdoor whirlpool. Active holidaymakers take part in numerous indoor and outdoor programmes. In addition, there is a fitness area with a course room for Pilates or yoga and spacious sauna area. A perfect complement are the various beauty treatments and massage as well as treatments with original Tyrolean rock oil - the highlight of the hotel. ... more   less 
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Also Known As:
Travel Charme Furstenhaus Am Achensee Hotel Pertisau

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