Me and my husband were one night in this 4 star hotel. One of the reasons we chose this hotel were the great ratings and connection to the therme Loipersdorf.
Unfortunately we decided to late that we want to spend a weekend there and had to take a room that was left - Tulpen Zimmer. Although the room itself was very clean, new and modern, it looked pretty dark, small and not very comfy. What i disliked the most were the windows. They are overlooking the parking lot, which per se would not be a problem but i had all the time the feeling everyone can see in our room ( although it was on 2nd floor), because i could see very clearly everybody coming in and out of the hotel, and these folks seemed very near!. Tip to the managment: get the curtains, it will make your guests much happier.
Second reason why we chose this hotel were many food recommendations. Indeed the breakfast did not leave any wish open..one could choose between many types of bread, eggs, vegetables, champagne, juice, very good coffee..bio honey, bio whatever you can think off...very nice, really all in..there the hotel gets my respect and the 4 stars.
The dinner however was somewhat dissapointing. Salad bar was the highlight, i guess there were 20 different salads, but the rest was..how to say..fatty, i dont know, i tried few main courses..some spare ribs, beef, chicken, but nothing really tasted nice. Yes, there were many sauces out there which probably had good taste, but i was not in the mood after i saw the food. I would suggest to the management to add some healthy low fat food ( like fish, vegetables, tofu.). There was also a cheese plate which is a plus, and that made me happy. Dessert on the other hand was poor. Kaiserschmarn and ice cream. 4 star hotel, 2 desserts?? Are you kidding me??
But what really got me astonished was that the stuff started to clean the dining room before 8.30 pm and prepare it for the breakfast! I mean we are talking about the 4 star hotel. You do not clean in front of your guests and take food away while people are still sitting, are you?? Here i do not mean cleaning the neighbour tables where people already left, but really food bar. At 8.30 they started to clean it and take the stuff out for breakfast..hillarious..of course we went to the room immediatelly, i mean they wanted to get rid of the guests and go to sleep i guess.
I have to be honest though, the service out of the dining room was pretty ok. Whatever we asked they made sure to arrange it.
Also very positive is that one can get the new towels & bathrobes on the reception without any problems. Also very nice were teh candys and granola bars that were waiting in the room upon arrival.
I know that my review is mixed, but thats how i felt. Mixed. Some stuff were great, other need improvement.
So final words..we would come here again, take bigger room on the sunny side, and hopefully management takes care of the dinner issues and service level in the restaurant in the meantime.
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