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“Hidden cost,high cleaning fee, and you have to clean after yourself!!”
Review of Resort Obertraun

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Resort Obertraun
Ranked #1 of 4 Hotels in Obertraun
Reviewed 24 May 2014

The Resort is nice in the nice area.
Negative: Hidden cost towels are 4 euro per person for rent, bed sheets are 8 euros per person wich is not known when booked.If you tell at the reception they will cancell it.
We did know about the high cleaning cost, but its dissapointed because we needed to make our bed and when leaving we had to take off from all the beds.The rubbish we had to take out far from the house!So why cleaning fee???!!
Only 1 toilet paper, no soap at all.It is very tricky because the shop is far from the resort so you have to spend your money for soap and etc. in their shop in the reception wich is very expensive.
In the kichen you can find a modern coffe machine, but there is no filter and only a specific one you can use in it...but guess what: you can buy in the shop at the reception for almost double cost like in the supermarket.
They have a nice pool but the water in it was ice cold.
Wifi is very week and in the bedroom does not work at all.Bike renting expensive
Positive:
The house itself nice, comfortable bed, new furnitures and close to the lake.You can see the lake(nice view) from the pool and restaurant, but not from the house.
Area very nice.
If you are booking ask for the house near the reception because we got it near the train...no panorama just noise.

Room Tip: Ask middle in the resort because in the back you have to see a train station as a panorama.
See more room tips
  • Stayed: May 2014, travelled with family
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3  Thank Anibandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boudewijndejong, General Manager at Resort Obertraun, responded to this reviewResponded 24 April 2015

Dear Anibandi,

We offer our guests the opportunity to bring their own towels and save money or rent them with us. This is shown while booking, also through our different partners. The same goes for the final cleaning fee and bed linen. These are absolutely no hidden costs.

We kindly ask you to compare the prices in our shop to some of the supermarkets in the area. We do not have the scale advantages they have when buying products, but we still keep everything as affordable as possible. Please also note that some products tend to be more expensive in Austria than in your home country. For example coffee pads will be higher prices. With us, but also in the supermarket.

We are sorry your WiFi signal was weak during your stay. We get a lot of compliments from other guests about quality and speed of our wireless internet which is available in the whole park.

We do not ask our guests to clean the house, but there are guidelines for leaving the house after your stay. We ask you to drop your garbage bag in the container and leave the bed linen in the hall. All of this is very much standard with the letting of holiday homes.

For guests that would like to stay in a hotel, we have some hotel rooms too.

Thank you for your feedback and also very much for your positive feedback about the house, furniture, location and beds. Much appreciated!

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67 - 73 of 144 reviews

Reviewed 24 April 2014

We arrived the place at 8pm, No one was there to welcome us.
When entered the apartment, we found that the sheets weren't on the bed, we had to maid the beds ourselves.
The MAIN problem is that there were no towels and toilet paper, so we end up drying ourselves after a long day, with our T-shirts!! And bringing toilet paper from a restaurant nearby (lucky for it was open).

When leaving, the manager came to the room, and urged us to take the sheets from the beds.

We expected much more!

Stayed: April 2014, travelled with family
7  Thank RonBen777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

We bookd for 6 night in orr to do a star tour.

1. The place is very far away and hard driving from most of the attracations - Golling will me much better place
2. The room are very minimalist not even soap in the shower, no AC no garbage can in the bath, no AC...Bed is very inconvinent and shower water turn from heat to cold sudnly without any warning..
3. Every thing is handled by 1 person who is the waiter, the service desk....
4. They don let you change - so be ready for that - having paid for 6 nught in advance ( good customers!) and wanted to checkout after 3 - no rfound was possible and was very rude on answer to our request. left anyway to hotel in wagrain that was much much better.

We wouldn't stay there again.

Stayed: September 2013, travelled with family
3  Thank עמית ד
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2013

The canoes and bikes here are available to hire at a great price. They have some really nice mountain bikes which you can pick yourself. If you want to do some activities on the lake or want to cycle around and are staying in Obertraun, then I would definitely recommend this place.

  • Stayed: August 2013, travelled with friends
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1  Thank Olizhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

we, a party of eight, four adults and four kids, were spending one week in this holiday resort, a scatter of twenty or so houses at the shore of lake Hallstatt. Our spacious house with four bed rooms and a terrace was facing an Icelandic pony horse farm on the other side of a small creek. The view was awesome, the lake (24˚C) was just five minutes away. There is a lot of activities possible from swimming to mountain hiking, the cable cars to famous caves start nearby. We had a good time and may come back again.

  • Stayed: August 2013, travelled with family
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Thank Walter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2013

We have been here for 1 week. The place is awesome, it is right on the foot of the famous Hallstättersee. The temperature of the water was 24 degrees when we were there and that is pretty ok. The house itself was very good. Only the mattresses were too soft. They really should do something about that. The house is well equipped and pretty much every house has an awesome view. We were there with little children and they also had a great time. They loved spending time near the small river on the outside of the resort. There is also a small inside pool for when te weather is not so great. There is a restaurant, but you cannot have diner before 17:00. The sauna is unfortunately not open in the evening. Only on Saturdays until 20:00.

  • Stayed: July 2013, travelled with family
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2  Thank FORZA7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2013

I made a mistake on booking, booked June 13 instead of Aug 13 when I am in a hurry. Both the service staff of resort obertraun and booking.com are nice to help me. And resort obertraun offer me a free cancellation even it's within 7 days to arrival. Thanks :)

Stayed: June 2013, travelled with family
Thank CipherXu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resort Obertraun

Address: Obertraun 302, Obertraun 4831, Austria
Region: Austria > Upper Austria > Obertraun
Amenities:
Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Obertraun
Price Range: £103 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Resort Obertraun 4*
Number of rooms: 49
Official Description (provided by the hotel):
Our four-star plus resort consists of luxury chalets for four to ten people. The resort offers many amenities such as a swimming pool, gym, spa, restaurant, mini market and reception. In the houses you will also find many luxuries such as a solarium or private sauna. The mountainous area where resort Obertraun is located is ideal for both a summer and a winter holiday. The area was added in 1997 to the UNESCO World Heritage list. In addition to a beautiful park resort Obertraun also very affordable. Through our website, you can quickly and securely book at the best possible rates. For questions, please do not hesitate to contact our reception. Very happy to see you in Obertraun! ... more   less 
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