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“Never again!”
Review of Hotel Haus Am See

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Hotel Haus Am See
Ranked #8 of 11 Obertraun B&B and Inns
Antwerp
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Never again!”
Reviewed 6 September 2011

Looked at the 360° panoramic view and the nice presentation of the hotel on their website, we thought this would be a great and nice spot to choose for our holiday. At arrival, the hotel was no way near how it was presented. Old rooms with the ceiling peeling off due to water ingress, absolutely rude and unfriendly welcome, evening meal which we booked in advance where a disgrace. We didn't found the room which is presented on the website! Burnt food, too less for the price, etc. Being at the edge of the lake, we could imagine some late night noise from people sitting on the terrace. We were kept awake by this noise as well as from their own personnel which found it necessary to cheer and jump in the lake at 2 am in the morning...We actually ran away after 2 days of stay. An absolute shame to the other hotels in the area, which did and do their best. This hotel is an absolute no go, we recommend to remove this from your hotel listing

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
14 Thank Traveller726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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Canada
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 August 2011

The lake view was fabulous. Other than that, I won't recommend this hotel to anyone.

I stayed at a room with lake view right above their restaurant for two nights. There was a humming noise came from the floor which bothering my sleep. I brought out this problem to the gentleman on his night shift at the reception desk. He was very impatient and rude. He went upstairs to check the sound and said that the noise was from the hot water heater. Nobody complained about this problem before. He kept repeating there's nothing he could do, the hotel was fully booked. He asked me to speak to the lady on the morning shift if I couldn't stand the humming noise and vibration.

The old lady at the morning shift explained that the noise was from the laundry of house keeping. It was absurd. Their laundry and dryer were right next to the reception desk. They were not running when I spoke to the service staff at previous night.

I would not recommend this hotel to anyone! Certainly, I won't stay at this hotel again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
19 Thank jjjunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Antwerp, Belgium
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2011

you have to take into consideration the rather low price and adjust your expectations to it and then you will have a perfect hoiliday ! the hotel is basic (no lobby, no sauna, ..) but you have free wii in the dining room where you can sit whenever you want and stay after dinner. the biggest asset is the view which is spectacular ! never seen such a wonderfull environment. it is without doubt very special and classified by unesco (the nearby town hallstatt to be moer specific). the warm welcome and personal attention is really nice ! the food is prepared fresh every day and although the choice is limited, it was always nice and honest food ! we can recommend it 100 % !

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vandelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2010

We wanted to stay at Lake Hallstatt and found a hidden gem in paradise - Hotel Haus Am See at Obertraun which is located across the lake from Hallstatt. Our room has the perfect view over Lake Hallstatt. We can't ask for a better location than one that is by the lake and surrounded by snowy mountains.

The hotel room must have been refurbished recently. It was modern and clean. We had dinner at the hotel and was happy with the meal. Service was a bit slow to start but the restaurant was busy and serviced by one person. The breakfast was basic. For €70 a night for a double room, I think it was great value.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chillibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitzpe Yericho
2 reviews
Reviewed 13 September 2010

Superb location, newly furnished room, great view, free parking at the hotel, great coffee in the morning, many activities in short distance

Problem 1. On the second day of our stay we found the room uncleanded, and a bag of garbage on the floor. We asked why and the answer was the following: "We found breadcrumbs on the floor and a a used diaper in a bag in the bathroom. This is not our way so we didn't clean your room." So they punished us... I think it is outrageous, because the room was not disgusting, nor vandalized. And, of course they charged a full price for that day, although they did not give us full service.
Problem 2. One of the receptionist is a chain smoker, so entering the hotel you have to go through a heavy cloud of smoke. It is not fun, especially not with a baby.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamalach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2010

I know the hotel since many years and it's all true about the view across the lake and the serenading and the mountains. But the hotel itself is very simple, just small rooms with no comfort, when it rains you can go nowhere, and they do not have so many TV channels. The WLAN is new (very good idea). There are three hotels at the lake, and this is the one with the terrace at the water so it is expensive but as I said, there is no comfort at all. It should be renovated. Also is it true that the owner is nice but it is not really run very professionally, just family-like.
Another person wrote there was a british football team, I guess I was there the same night. It was horrible. They should have called the police, such an awful drunken team. No sleep for no one that night.

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lirio60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 May 2010

I stayed just the one night, but was determined to spend a good few hours sitting at the lake's edge, consuming the stunning view with a beer and a good book.

It's extremely peaceful, with the occasional train passing nearby, and the very distant sounds of cars on the road to the tourist trap of Halstatt, or a very occasional boat.

I can't think of a more peaceful location that has such a great view, so am planning to return one day.

The hotel as, otherwise, fine - room was a little cramped, but again, a fine balcony view makes up for that. Food was fine, and staff friendly. All good.

  • Stayed May 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davidlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Haus Am See

Property: Hotel Haus Am See
Address: Obertraun 169, Obertraun 4831, Austria
Region: Austria > Upper Austria > Obertraun
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Shuttle Bus service Ski-In / Ski-Out
Hotel Style:
Ranked #8 of 11 B&Bs / Inns in Obertraun
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Haus Am See 3*
Number of rooms: 22
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