Came here 12 July 2012 with party of walkers. Great position overlooking lake and clean rooms- that is all that is good about this hotel. The downside is that the owner has no front of house skills and it seemed as she would have been happier not having any guests at all - she did not make anyone welcome and on leaving on our last day, did not say anything to enquire if we had enjoyed our stay or not. On the last night we were told our bills would be prepared afer dinner to pay that evening but she had gone off duty. The waiter Michael told us to come down before breakfast the next day and they would be ready. Although we were there at 7.45am she did not say a word but started to prepare her cat's food! When she did get round to us she told us to go away and the bills would be ready after breakfast! After breakfast they were still not prepared! In the end she just had them ready as we left - for us never to return.
Be warned - do not go into the restaurant for a meal after 8.15 in the evening! We went in at 8.20 and the waiter, Micheal, told us that last orders were at 8.30, inspite of us seeing a notice on the restaurant door which stated 9.00p.m.! However it got worse when we ordered a starter and main course he was upset and told us the kitcken closed at 9.00 and we should not have both. We stood our ground! Later when we had finished our starters and main course and ordered our desserts he nearly had a heart attack! We were made to feel uncomfortable all evening and he not only spoiled a good day up to that point but it showed us that really no one in the hotel cared about the enjoyment of guests. The last night was the same but a little worse as the owner let another table of friends smoke in the restaurant at 9.30p.m. which is against the law.
I have been to many hotels in the world and I would class this as the worst hotel for customer care. The hotel was run by the staff as they thought fit and the guests were just getting in the way. Needless to say this came from the top the owner.
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