The first disappointment was how cold it was in the room - no radiators were turned on so we immediately sorted that. But 3 hours later they were still freezing cold. After asking them to look at it we received a frosty response and they said they'd send someone to sort them out. They didn't send anyone - they simply switched the heating on. Day 2 was exactly the same - except this time they were positively hostile about our request and we were made to feel like we'd asked for complimentary champagne rather than a little bit of heat! Again, we were told they would need to check but in reality they just switched the heating on again and then proceeded to follow us to the room to prove that there was nothing wrong with the heating (obviously it was now working!).
Extremely rude, unhelpful, poor menu, bad food and seriously overpriced for what it was. Very disappointing all around but if their attitude had been better in the first place then maybe we would have overlooked the fact that everything else was wrong. I definitely don't recommend this hotel.
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- Also Known As:
- Hotel Ulftaler Schenke Belgium/Burg-Reuland