If it weren't for the terrible customer service here, I would not be writing this review. The rooms are actually pretty decent despite the fact they look like office suites that has been converted to a hotel. The bed is comfortable enough. Wifi speed is good.
I booked to stay at the Ifen's long term apartments as I would be here on business for a month. Unfortunately the fridge in my room was not working so well. It was cooling, but not enough and my green vegetables were turning yellow and meats were spoiling. Vegetables would be sweating in their packets and a packet of smoked salmon was oozing water.(generally an indicator of spoiling food) I brought up the issue to the owner/manager and for some odd reason he took it very personally and told me in a strong(and rude) tone that "IT IS WORKING!" I showed him how my vegetables were sweating in their packets, and the water in the above mentioned salmon. He told me "it is oil from the salmon". We spent a good 20 minutes in a heated debate on whether the fridge was working or not. He overlooked everything I said despite the fact I had evidence to back it up and was in COMPLETE denial about the fridge not working. Bottom line: He refused to fix it. I am shocked, I have NEVER received such bad customer service in all my travels and this is even with staying in less nice places in Costa Rica and Thailand. Even THEY were more accomodating and kind with their customer service as compared to the treatment I received from the owner/manager here.
- Official Description (provided by the hotel):
- This hotel offers modern rooms and apartments and it is located 900 far from the centre of Wiesloch.Each rooms has tea and coffee facilities and some rooms have balconies/loggia. Wi-Fi is available througout the building.Private parking is free.Heidelberg Castle and the Hockenheim Race Track are 20-minute drive from the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA and Evoline ltd so you can book your Hotel Ifen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.