My wife and I recently undertook the Six Countries, Venice and Paris Coach Tour with Cosmos arriving at the Mercure Hotel Bad Homberg (Germany) on the third night. When we went to our room we were overcome with the smell of cigarette smoke and as we had requested "No Smoking" rooms we went to reception to request a change of room. Our Tour Director was at reception and came to our room and agreed that the smell was not acceptable, returning to reception he asked for a room change, only to be told that there were no other rooms available.
No matter what was asked of the Reception Staff they refused to offer any alternative, just commenting that the Hotel was full. A suggestion that a swap be made with guests who were yet to check in was also rejected saying that the Hotel was fully booked. Within 10 minutes it was observed that 2 guests checked in and were allocated rooms on one of the "no smoking" floors indicating that the staff were not being totally honest.
After waiting for a further 20 minutes we were advised by our Tour Director that another room had been arranged.
- Official Description (provided by the hotel):
- Welcome to the Mercure Hotel Bad Homburg Friedrichsdorf near Bad Homburg just 25 km from the city of Frankfurt. Located in the Taunus region at the heart of the Rhine-Main area, our hotel is easy to get to by all means of transport. Our 125 rooms are equipped with flat-screen TV, air conditioning and Wi-Fi and welcome you with their warm, friendly atmosphere. After a long day, our restaurant "Kabinett" will treat you to regional and international delicacies. Round off your evening in our bar "Journal", have some fun in our bowling alley or enjoy a nice swim in our pool. ... more less
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