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“Friendly service, good location not to see Frankfurt”

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Holiday Inn Express Frankfurt-Airport
Thonex, Switzerland
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Friendly service, good location not to see Frankfurt”
Reviewed 27 November 2013

Not exactly close to the airport, about 15 mins by hotel shuttle bus (which is not that easy to find in the airport) but friendly staff, clean non-smoking room, perhaps a little cold. Breakfast bar with plenty of food and open very early allowing an early start for a business meeting some distance away. Good meeting room.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dwwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 2 December 2013
Dear guest,

Many thanks for your good review here on TripAdvisor.
We are happy that you enjoyed staying with us in a clean room, having experienced friendly staff and a good breakfast.

Thank you also for pointing out the meeting room. We actually have 6 meeting rooms. Quiet uncommon for a Holiday Inn Express hotel - have a look on our website for details.

Looking forward to welcoming you again!

Best regards
Martin Nock
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Munich, Germany
Level 4 Contributor
1 review
Reviewed 23 November 2013

For one night we had requested a non-smoking room with queen size bed and we were presented only with the option between smoking room with such a bed and non-smoking room with two separate single beds. We chose the latter, but the room smelled like smoking anyway.
The room was very cold and did not warm up adequately even after turning on the heating (was off on our arrival); there were no blankets on the bed, and the result was a quite cold night.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 25 November 2013
Dear guest,

Many thanks for your comment and review of your stay.
We regret to hear that you were not satisfied entirely with your stay.

When booking a room directly with the hotel, dedicated room types will be confirmed as long as they are available. When booking via tour operators, there is no confirmation of dedicated room types possible for the moment, and they will be assigned up to availability. To ensure to get non-smoking rooms, we encourage all travellers to book with us directly, e.g. online or direct at the hotel.

For guests which feel cold with our duvets, there are extra blankets being provided upon request from the front desk. They are not kept in-room for hygienice reasons.

We hope that you will visit Holiday Inn Express hotels in future!

Best regards
Martin Nock
General Manager
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Travellers are raving about these Morfelden-Walldorf hotels

south australia
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 October 2013

No frills, speedy check in, good breakfast included in €60/ night. Shuttle bus runs half hourly, €5/person: book when you check in! Beds not the most comfortable, though feathered pillow, deeeelicious!! Clean, efficient+close to the airport.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timbar127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 21 October 2013
Dear guests,

Many thanks for your nice review! We appreciate your good comments.

Thanks for pointing out the good value for money. No frills and efficiency is surely something Holiday Inn Express hotels want to provide.

By end of October we replace a large number of mattresses in the hotel for a much better sleep quality.

Looking forward to welcoming you again!

Best regards
Martin Nock, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, New Jersey
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 October 2013

When you arrive at Frankfurt Airport you have to call for the shuttle (5 euro per person) to come pick you up. Despite only being a few miles from the airport, the shuttle took quite awhile to arrive and pick us up. You will also have to book a return trip to the airport with the front desk, and they are very adamant about leaving on time, so make sure you're not late. The hotel itself is very clean and lives up to every other Holiday Inn Express I have ever been to. Bed was comfortable and the bathroom was Free Wi-Fi did not work in our room (on the 1st floor), so we had to go down to the lobby every time we wanted to use it, not a huge deal though. There are two restaurants a few hundred meters away from the hotel (one German and one Italian), and both have quality food at affordable prices.

If you are looking for a cheaper airport hotel that is clean and provides quick access to the airport, this is the place for you.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 21 October 2013
Dear guests,

Many thanks for sharing your good experience with other travellers.
We are very happy to see that you liked staying with us.

Thanks for your notes on the shuttle service. Indeed very useful to make an advance reservation for the return trip.

Actually WiFi is currently provided in the lobby only. In the rooms, an ethernet connection is being provided.

We hope to be able to welcome you again to Holiday Inn Express hotels worldwide!

Best regards
Martin Nock
General Manager
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Level 5 Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 October 2013

Easy pick up from airport and very close. They do charge 5 euro for the return trip. Breakfast bar is very nice and they have coffee station available at all times. Rooms nice and clean. Really nothing around hotel but the restaurant across the street by the campgrounds is very good and well worth the short walk, since there is no real food at hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nebraska40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 17 October 2013
Dear guests,

Thank you very much for sharing your review with other travellers!
We are happy to see that you liked staying with us.

Thank you also for recommending the restaurants across the street to other guests. Indeed, Holiday Inn Express hotels usually do not have restaurant offers apart from breakfast.

Hope to see you again in a Holiday Inn Express hotel!

Greetings to Nebraska
Martin Nock, General Manager
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Dallas, Texas
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 October 2013

The small room suited our needs for a comfortable rest before an early morning departure. The guest programs their own wake up call on the TV. There is free Wi Fi access in the rooms with no code needed. The buffet breakfast is included in the room price and is extensive. It is necessary to book the airport shuttle at checkin as space is limited. The shuttle service is not free; we were charged 5 euros per person. However it is a necessary amenity as the airport is a 10 minute drive distant.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enniscs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 6 October 2013
Dear guest,

Many thanks for your nice review!
We are happy to see that you liked staying with us.

Hope to be able to welcome you again to Holiday Inn Express hotels!

Best regards
Martin and team
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New York City, New York
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 September 2013

What you expect is what you get--solid American style hotel. Nice, clean room with very helpful staff. Several tour groups were also there and that made breakfast a bit chaotic (they actually ran out of orange juice and it was hard to find a table). Make sure you reserve seats on the airport shuttle. Limited seating. Also, not the easiest place to find so make sure you use a GPS. Very reasonable rate for Europe though they nickle dime you with parking fees and you have to pay for the airport shuttle. .

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobWeissberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, 2 October 2013
Dear guest,

Many thanks for your nice review!
We are happy to see that you enjoyed staying with us.

Regarding your comment on paying for parking and the airport shuttle, we would like to mention that it is common practice in Europe to have a pay-for-use principle. However, typical for Europe, in particular Germany, is having breakfast included in rates, which is not common in the US. So you gave a good advice to other travellers coming to Europe: Have a close look to the rate details, it's often worth it.

We hope to be able to welcome you again to Holiday Inn Express!

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Frankfurt-Airport

Property: Holiday Inn Express Frankfurt-Airport
Address: Langener Str. 200, 64546 Morfelden-Walldorf, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Morfelden-Walldorf
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Morfelden-Walldorf
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Frankfurt-Airport 3*
Number of rooms: 186
Official Description (provided by the hotel):
The newly refurbished Holiday Inn Express Frankfurt Airport Hotel is conveniently located only 15 minutes from Frankfurt Airport. Getting to Holiday Inn Express Frankfurt Airport is easy. We are just off the A5 motorway and offer a regular shuttle service from Frankfurt Airport between 6am and 10:30 pm. Shuttle service (Euro 5.00) from and to Frankfurt Airport. Wake up to continental breakfast in our bright Great Room each morning and plan your day with complimentary wireless Internet in the hotel. You can host event in our 6 naturally lit meeting rooms and make use of the 24-hour self-service Business Centre. There is ample parking at Holiday Inn Express Frankfurt Airport. Mörfelden Business Park is just 600 metres from the hotel. Explore the attractions of Central Frankfurt just 25 km from Holiday Inn Express Frankfurt Airport. Get your bearing from the crystalline Main Tower, then stroll through the cobbled Old Town to a cozy Ebbelwoi apple wine tavern. ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt-Airport Hotel Morfelden-Walldorf
Morfelden-Walldorf Holiday Inn
Holiday Inn Express Frankfurt-Airport Germany/Morfelden-Walldorf

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