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“Nicht dieses Hotel nutzen !”
1 of 5 bubbles Review of Hotel Elsen

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Hotel Elsen
Ranked #4 of 6 Hotels in Grevenbroich
Madrid, Spain
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nicht dieses Hotel nutzen !”
1 of 5 bubbles Reviewed 2 April 2014

Booked a double room through a travel agency. Arrived in the evening after searching for it for a while and got a tiny single room. Had breakfast next morning, which was quite simple. Now the best thing: they charged me a double room, as the booking was done for a double room. And they charged me two breakfasts, as a double room charges for two breakfasts... I tried to explain that it was them giving me a single room. And that it was only me having breakfast. Their answer: tough luck ! I should have advised them of their mistake. It is definitely not about the money. It's their attitude. And on top, the hotel is really simple. I have no clue how they ever managed to get a single star. In any case, do not use this hotel. Customer service is the worst I have ever experienced in my frequent travelling life. I am still amazed by their attitude...

Room Tip: There are no good rooms in this place...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chirri_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 reviews from our community

Traveller rating
    1
    5
    1
    3
    5
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Families
0
Couples
0
4
8
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
staffordshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 19 December 2008

Booked hotel before travelling, on arrival waited at reception for 1hour before any one was available. On payment the manager demanded a cash payment when i said i would pay by company credit card the manager became abusive saying they only accepted cash, when i stated that on the web-site it says all major cards accepted he told me it was not the hotel who wrote the page. Think seriously before booking this hotel.

  • Liked — nothing
  • Disliked — everything
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank alfie25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Elsen

Property: Hotel Elsen
Address: Rheydter Str. 77, 41515 Grevenbroich, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Grevenbroich
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #4 of 6 Hotels in Grevenbroich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Elsen 3*
Number of rooms: 15
Reservation Options:
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