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“Good value for money” 4 of 5 bubbles
Review of Mercure Hotel Duesseldorf Kaarst

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Mercure Hotel Duesseldorf Kaarst
Ranked #1 of 9 Hotels in Kaarst
Certificate of Excellence
The Netherlands
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good value for money”
4 of 5 bubbles Reviewed 25 April 2014

Park Inn is situated in an isolated and uninsipring neighborhood, but if you're visiting Dusseldorf and looking for rest and relaxation and don't mind driving 20 minutes from the center of the city, this is a good choice. The rooms are well appointed and clean, the restaurant is suprisingly good. The swimming pool is good but rather small. Impressive fitness facilities. We had a 2 double bed en-suite which works just fine for a family of four. Good value.

Room Tip: There are inner and outer rooms. Since there are no spectacular external views, noneed to request a...
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Niel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 10 May 2014
Dear guest.

We appreciate your review regarding your recent stay with us.

Thank you very much for your compliments about our rooms and our facilities.
We have forwarded your approval to every colleague.

The entire staff would like to thank you for your stay and we hope to welcome you pretty soon.

With best regards

Your Team Park Inn by Radisson Düsselorf Kaarst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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353 reviews from our community

Traveller rating
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    53
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Witham, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 19 February 2014 via mobile

This hotel charges for water in room they have a supply at reception. They had no water without gas when asked and wanted to charge me More for a smaller bottle from the bar. When asked to speak to the unnamed duty manager we were told we were speaking to him and that a chargeable bottle was available in the minibar. This is 2014 in Germany not 1945 in the third world! He said he did not know where any more water was and only what was in the fridge display was available, after making a fuss guess what? A bottle was found Very bad customer service I WILL NOT BE BOOKING A RADDISON HOTEL AGAIN and thanks for spoiling my 8 day stay with 5 rooms per night.... And not caring about customer service. Be carefull if booking a corporate on this hotel!

Stayed February 2014, travelled on business
Helpful?
1 Thank Chudleighwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Stellv. Direktorin at Mercure Hotel Duesseldorf Kaarst, responded to this review, 24 February 2014
Dear customer.

We would like to thank you for your review and the constructive conversation during check out.

As we already discussed, your special experience with one of our employees at night was absolutely unacceptable. We agree with you, that this is not the way of hospitality, we must offer to our guests. Please be sure, we will care about this deviance and make sure, that this will never going to happen again.

After all, you let us know about the rest of your stay and that you where satisfied with service, stuff and facilities in every way. This statement makes us feeling optimistic, to welcome you again.
We hope to be your host again, whenever business brings you back to this area.

Sincerely,

Your Team Park Inn by Radisson Düsseldorf Kaarst
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 19 February 2014 via mobile

Normally I stay in Dusseldorf, but probably due to a fair there were only hotel rooms available for abnormal high rates. I chose this Park Inn, about 11km from Media harbour. There is not so much around the hotel, 2km further a small city centre with some restaurants. I got an upgrade, a very clean and modern room with a splendid HD-TV and a nice coffee machine. Bathroom was spic & span, nice shower. Breakfast was good. Overall a splendid stay for a reasonable price.

Stayed February 2014, travelled on business
Helpful?
Thank Piet005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 22 February 2014
Dear customer,

we appreciate your review regarding your recent stay with us.

Gladly we noticed, that you was satisfied in every way.
The stuff would like to thank you for your overall compliment and we hope to welcome you again.

Thank you for your stay with us and we wish you all the best.

Sincerely

Your Team Park Inn by Radisson Düsseldorf Kaarst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
284 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
1 of 5 bubbles Reviewed 15 December 2013

I had to make a stop in DUSSELDORF. and as I hold a Conceirge Card I booked - and I quote from the confirmation a 4 star hotel perfectly linked to airport and fair ground well having paid Euro 36 to get to the Hotel and Euro 40 back I can tell you it is not linked at all and it was not worth the trip anyway - a very poor example of a Park Inn on the edge of a motorway and an Industrial estate - I had booked a Queen Bed I ended up with what one could call a large single - the decor is old the Hotel cold and no one bothered about my Conceirge card - the hotel cost Euro 60 the Taxi run 76 - I regard the wording and advert as miss leading to say the least and I am surprised they can get away with it - I expect a lot better from Radisson !

Room Tip: They are I would think all as bad as each other - cold and with old decor and furniture
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  • Stayed December 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TOPCAT010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Rooms Division Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 3 January 2014
Dear guest.

Thank you for sending us a feedback during Tripadvisor.

Regretfully we’ve noticed, that you were not satisfied with your stay.
We apologize especially for the circumstances regarding the size of bed. Unfortunately some requests do not transferred during the booking system. Incase we miss a request because of that reason, please let us now immediately.

We can understand your disappointment that we are not located side to side with the airport. But please note, that we do not courting with the image as an airport hotel. On our website you will find the exact distance to the airport. Also the price for the taxi is acceptable. If you are looking for a cheaper alternative, we can arrange a shuttle for the next time.

After a long period of renovation, we are proud of our new and modern Design. As a Park Inn by Radisson, you will join the full service and facilities like with our associated Hotels.

If you decide to visit us again, we are will do our best to change your impression in any way.

You whole Team wishes you a happy new year and all the best.

Sincerely,

Your Team Park Inn by Radisson Düsseldorf Kaarst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tervuren, België
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

We stayed three nights in a lovely,spacious room with a spotless bathroom. We also enjoyed breakfasts and dinners there. Excellent food and the staff is just fantastic, they are so friendly, so helpfull and kind. I specially wish to mention Maria Gallini, I think her name is, a waitress at the restaurant. If there was such a thing there, I'd nominate her for "Employee of the Month"!
We will tell our friends about this place and we will surely come back!

Room Tip: Our room nr. 158 was perfect!
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MYNiesing-Raa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Rooms Division Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 15 August 2013
Dear guest.

We appreciate you taking the time to give us a feedback regarding your recent stay with us.

We would like to thank you for your compliments about our menu and that you were satisfied with our rooms.
It is one of our most important concerns to provide you the best service and quality.
Also your review about our staff makes us very proud. We’ve forwarded the compliment to Maria directly.

On behalf of our entire staff we thank you for your stay and we hope to welcome you back very soon.

With best regards
Your Team from the Park Inn by Radisson Düsseldorf Kaarst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 June 2013

Stayed there for 2 nights; close to the motorway; difficult to get there without at car; S-Bahn is 10-15min walk away; no noise from the motorway if the windows are closed; rooms are clean; great breakfast buffet (breakfast even served till 11:30h on Sunday!); restaurant with a nice garden; friendly staff
ideal for business people/overnight stay, about 15min drive from Düsseldorf

Room Tip: try to get a room facing the courtyard
See more room tips
  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CAM1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Rooms Division Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 13 June 2013
Dear guest.

We appreciate you taking the time to give us a feedback regarding your recent stay.

Thank you very much for your compliments relating to our staff and our breakfast buffet.
It is always our intention to be a competent and warm host for our guests.
If you prefer a little more quieter room for your next stay, we can offer you one of our rooms that are located on the backside of the hotel.

On behalf of our entire staff we would like to thank you for your business and we hope to see you again soon.

With best regards

Manuela Vandam
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gorinchem, The Netherlands
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 505 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

We spent three nights in this hotel and really enjoyed it. We were accommodated in the newly Refurbished room. The room was very spacious, nicely furbished and very quite. The front desk staff and the restaurant staff were all very helpful and pleasant. When going to Düsseldorf we will definitely come back.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank avist80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manuela_vandam, Rooms Division Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review, 13 June 2013
Dear guest.

We appreciate you taking the time to give us a response regarding your recent stay with us.

Thank you very much for the compliment relating to our staff.
We are also really enjoy the fact, that you had a pleasant and comfortable stay with us.

We hope to see you again when your travels bring you back to the area.

With best regards

The Team Park Inn by Radisson Düsseldorf Kaarst
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Duesseldorf Kaarst

Property: Mercure Hotel Duesseldorf Kaarst
Address: Koenigsberger Strasse 20, 41564 Kaarst, North Rhine-Westphalia, Germany (Formerly Park Inn by Radisson Dusseldorf Kaarst)
Region: Germany > North Rhine-Westphalia > Kaarst
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Kaarst
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Duesseldorf Kaarst 4*
Number of rooms: 192
Official Description (provided by the hotel):
Mercure Hotel Dusseldorf Kaarst is extremely well located in the Dusseldorf outer green belt, a few minutes by car from Dusseldorf city center, airport and trade fair grounds. This 4 star hotel near Dusseldorf city centre provides excellent service and modern facilities. A total of 192 hotel rooms and suites and 1500 square metres dedicated to conference and banqueting facilities in Dusseldorf will host you in a scenic location. A small but nicely designed spa and pool area invites to unwind and relax. The restaurant and bar are a popular spot by guests from all over the world. ... more   less 
Reservation Options:
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Also Known As:
Park Inn Kaarst
Park Inn Dusseldorf

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